Specifications

C2-6104A OPERATION MANUAL

12 RETURN PROCEDURE

Before returning your unit for repair, there are several checks you can make

yourself to make sure the problem is actually caused by a failure.

12.1 Are you sure there's a fault?

Many 'faults' are due to incorrect set-up or use so a simple checklist is provided

below to help you identify potential problems.

Set the unit up with your equipment as described in this manual and run through the

checklist. This will hopefully determine whether or not the unit is actually faulty and

prevent units from being returned unnecessarily.

Check the Troubleshooting tips of this manual and check out the various FAQ

(Frequently Asked Questions) listings on the support website,

http://www.tvone.com/support, which shows the latest Hints, Tips and Solutions.

Don’t presume it is the unit that is causing the problem. Check that the equipment

being used with it is fully working and setup correctly – bypass the unit if possible

by connecting the video source directly to the video display.

Check the AC power. Is it present and is the unit turned on? Check that all cables

are properly plugged in and are not damaged and then make certain that all

equipment connected to the unit is working properly.

Perhaps you have a “frozen” unit and you cannot change an input nor exit from the

current task. In that case, a simple 'Factory Reset' of the product may sort the

problem out. See earlier section on Front panel buttons to do this. Note that all

user-settings will be lost following an engineering reset.

It is also worth ensuring that the latest firmware is installed in the unit – although,

again, user settings are lost during a firmware update.

12.2 To return a unit for repair

First contact TV One using the http://www.tvone.com/support website. Support

personnel will determine whether a return to the factory is the appropriate solution.

If that’s the case, a Return Authorization Number will be issued. You should

provide the following information for each unit:

Product type

Serial number of the faulty unit (this is on the underside of the unit)

Full details of fault

Invoice number (if available)

Units should be returned via insured carrier or registered mail (thus allowing a trace

to be made if the Processor is lost in transit), with shipping costs and insurance

arranged at your own risk and expense. Goods in transit are the responsibility of the

sender and the supplier will not be responsible for transit losses.