User Manual

VCom Inc.
AP5857 Manual; ml_ap5857_08 (Oct 2005)
Approved: R.B.
36
8.0 WARRANTY AND SERVICE POLICY
8.1 Warranty Statement
VCom warrants its products to be free from defects in workmanship or materials for a period of two years. The warranty
begins on the date of the original shipment from VCom to its customer. No claim may be allowed for expenses incurred in
installation or use. No other expressed or implied warranties shall apply to the goods sold. VCom is not responsible for
delayed shipments, other loss beyond VCom’s control, or consequential damages of any kind arising in connection with
the use of its products. This warranty is a return-to-factory warranty only. During the warranty period VCom will at its
option, replace, repair or refund the price paid for any item which is returned for service. This warranty does not apply to
units that have been physically or environmentally abused.
8.2 Service Policies: How to Return an Item for Service:
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned by VCom. A
unique R.M.A. number will be assigned for each item being returned. When requesting an R.M.A. number, please be
prepared to provide the model, VCom serial number, original invoice number, your purchase order number and an
adequate fault description. The serial number of a unit can be found on a barcode label similar to the one pictured below.
R.M.A. service is available Monday to Friday from 8:30 a.m. to 4:30 p.m. CST (statutory holidays excepted).
To obtain an R.M.A. number you may:
Call: [phone], press ‘0’ for Operator, or ‘3’ for Service Dept.
Fax: [phone] — Attention: R.M.A. Request
Email: [e-mail]
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all applicable
R.M.A. numbers are clearly marked on the outside of each package being returned. You must also ensure that each
product is shipped to VCom in its original shipping container (or equivalent) via Prepaid carrier, with appropriate insurance
and customs documentation (where required). VCom will not accept collect shipments, damaged shipments or shipments
unaccompanied by an R.M.A. number.
For items still under Warranty – Items will be returned from VCom Inc. to its customer via prepaid ground carrier. The
customer is responsible for any additional costs incurred, including custom clearance and duties. Any alternate means of
shipment must be requested by the customer and will be subject to additional charges.
For items no longer under Warranty – Items will be returned from VCom Inc. to its customer via prepaid ground carrier
at the customer’s expense. The customer is responsible for any additional costs incurred, including custom clearance
and duties. Any alternate means of shipment must be requested by the customer and will be subject to additional
charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the customer.