User Guide

APCD-LM013-D 17
6 Troubleshooting
Q: I cannot receive a signal, regardless of where I place my
antenna. What should I do?
A: Move the antenna outside, and check the received signal strength
indicator (RSSI) LED on the EUM3000 modem.
• If you are receiving a strong signal, then your modem and
antenna are both functioning properly. To improve your
reception indoors, choose a better antenna location (see
Choosing a Location, on page 5, and Mounting the Antenna,
on page 13).
• If no signal is detected, your EUM3000 is either not
functioning properly, or you may require a special outdoor
antenna to receive an adequate signal from your location. For
more information, contact your WISP.
Q: I have found a great location for my antenna, but the cable
included with the kit will not reach between my modem and
antenna. Can I use a longer cable?
A: Yes. Contact your WISP for more information.
Q: My EUM3000 keeps shutting off automatically. How can I
prevent this?
A: Your unit may be overheating due to inadequate ventilation. Lightly
touch the casing of your EUM3000. If the casing is hot, find a new
location where the EUM can stand upright and away from other