User's Manual

WaveCom Electronics Inc
MA4061/MA4070 Manual; MAN1L2301 Rev02 (Oct 2001)
Approved: R. L.
43
8.0 WARRANTY AND SERVICE POLICIES
8.1 Warranty Statement
WaveCom warrants its products to be free from defects in workmanship or materials for a period of two years.
The warranty begins on the date of the original shipment from WaveCom to its customer. No claim may be
allowed for expenses incurred in installation or use. No other expressed or implied warranties shall apply to
the goods sold. WaveCom is not responsible for delayed shipments, other loss beyond WaveCom’s control,
or consequential damages of any kind arising in connection with the use of its products. This warranty is a
return-to-factory warranty only. During the warranty period WaveCom will at its option, replace, repair or
refund the price paid for any item which is returned for service. This warranty does not apply to physically or
environmentally abused units.
8.2 Service Policies: How to Return an Item for Service
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned
by WaveCom. A unique R.M.A. number will be assigned for each item being returned. When requesting an
R.M.A. number, please be prepared to provide the model, WaveCom serial number, original invoice number,
your purchase order number and an adequate fault description. R.M.A. service is available Monday to Friday
from 8:30 a.m. to 4:30 p.m. CST (statutory holidays excepted).
To obtain an R.M.A. number you may: Call: [phone], press ‘0’ for Operator or ‘2’ for Service Dept
Or Fax: [phone] — Attention: R.M.A. Request
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all
applicable R.M.A. numbers are clearly marked on the outside of each package being returned. You must also
ensure that each product is shipped to WaveCom in its original shipping container (or equivalent) via Prepaid
carrier, with appropriate insurance and customs documentation (where required). WaveCom will not accept
collect shipments, damaged shipments or shipments unaccompanied by an R.M.A. number.
Items will be returned from WaveCom to the customer via prepaid ground carrier. Any alternate means of
shipment must be requested by the customer and will be subject to additional charges.
Please ship authorized returning items to: Repair Center
WaveCom Electronics Inc.
202 Cardinal Crescent
Saskatoon, SK Canada S7L 6H8
8.3 Repair Charges and Warranty Exemptions
Items returned beyond the warranty period or items that do not qualify for warranty service are subject to
additional out-of-warranty repair charges. Descriptions of these charges and warranty exemptions are below:
1) Repair turnaround time is typically 5-10 working days after receipt of the item at WaveCom. A Flat Rate Repair Charge will apply to all
out-of-warranty items. Flat Rate Repair Charges are subject to change without notice.
2) Any faults due to customer error (ie - incorrect set-up or configuration settings) are subject to the current Test Fee and will be exempt
from warranty.
3) Items returned with inadequate fault descriptions are subject to the current Test Fee and are exempt from warranty.
4) In the event that no fault is found, the item is subject to the current Test Fee and will be exempt from warranty.
5) Any product exhibiting external damage (either from shipping, improper handling or use) will be subject to inspection. If said damages
are determined to be the cause of failure, the item will be exempt from warranty. All repairs to correct the external damage are
subject to Time & Materials Charges (parts and labor at current rates).
6) Items with damage caused by unauthorized repairs or by external devices are subject to current out-of-warranty Flat Rate Repair
Charges and are exempt from warranty.
7) All products returned for Factory Optioning are subject to the applicable current Option Charge plus Test Fee. Factory-optioned
products carry the balance of the original warranty or a 90 day warranty, whichever is greater.
All out-of-warranty repairs must be approved by the customer in writing. No repairs will be made until the
customer’s Purchase Order or Out-Of-Warranty Repair Authorization is received.