User's Manual Part 1

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Warranty and Service Policies
Warranty Statement
Vecima Networks warrants its products to be free from defects in workmanship or materials for a period of two years.
The warranty begins on the date of the original shipment from Vecima Networks to its customer. No claim may be
allowed for expenses incurred in installation or use. No other expressed or implied warranties shall apply to the goods
sold. Vecima Networks is not responsible for delayed shipments, other loss beyond Vecima Networks' control, or
consequential damages of any kind arising in connection with the use of its products. This warranty is a return-to-factory
warranty only. During the warranty period Vecima Networks will at its option, replace, repair or refund the price paid for
any item which is returned for service. This warranty does not apply to units that have been misused physically or used
in an inappropriate environment.
Service Policies
Return Material Authorization
Before returning any item for service, you must obtain a Returned Material Authorization (RMA) number from Vecima
Networks. Vecima Networks will assign a unique RMA number for each item returned.
How to Return an Item for Service
Step 1 Contact Vecima Networks to obtain an RMA number. Before contacting Vecima Networks, record the model
number, Vecima serial number, original invoice number, purchase order number, and a description of the
fault. Vecima will request this information before providing an RMA.
Email: [e-mail]
Telephone: [phone], press "2" for technical support.
Step 2 Refer to the RMA number in all correspondence and clearly mark all applicable RMA numbers on the
outside of each package returned.
Step 3 The repair center will provide you with shipping instructions when they send the RMA number to you.
Step 4 Ship each product to Vecima Networks in its original shipping container (or equivalent) via prepaid carrier,
with appropriate insurance and customs documentation (where required). Vecima Networks will not accept
collect shipments, damaged shipments or shipments unaccompanied by an RMA number.
Step 5 Vecima Networks will replace or repair items and return them to you as follows:
For items still under warranty—Vecima Networks Inc. will return items via prepaid ground carrier. The
customer is responsible for any additional costs incurred, including customs clearance and duties. The
customer will be responsible for any additional charges incurred from alternative shipping methods.
For items no longer under warranty—Vecima Networks will return items via prepaid ground carrier at the
customer's expense. The customer is responsible for any additional costs incurred, including customs
clearance and duties. The customer will be responsible for any additional charges incurred from alternative
shipping methods.
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