User's Manual Part 1

obr3650_ml_01_sd Approved: C.W.
vii
Repair Charges and Warranty Exemptions
Items returned beyond the warranty period or items that do not qualify for warranty service are subject to additional out-
of-warranty repair charges. Descriptions of these charges and warranty exemptions are listed below:
(1) Repair turnaround time is typically 5-14 business days after receipt of the item at Vecima Networks. A flat rate repair
charge will apply to all out-of-warranty items. Flat rate repair charges are subject to change without notice.
(2) Any faults due to customer error (i.e. - incorrect set-up or configuration settings) are subject to the current test fee
and will be exempt from warranty.
(3) Items returned with inadequate fault descriptions are subject to the current test fee and are exempt from warranty.
(4) In the event that no fault is found, the item is subject to the current test fee and will be exempt from warranty.
(5) Any product exhibiting external damage (either from shipping, improper handling or use) will be subject to inspection.
If said damages are determined to be the cause of failure, the item will be exempt from warranty. All repairs to correct
the external damage are subject to time & materials charges (parts and labor at current rates).
(6) Items with damage caused by unauthorized repairs or by external devices are subject to current out-of-warranty flat
rate repair charges and are exempt from warranty.
(7) All products returned for factory optioning are subject to the applicable current option charge plus test fee. Factory-
optioned products carry the balance of the original warranty or a 90 day warranty, whichever is greater.
NOTE
The customer must approve all out-of-warranty repairs in writing. Vecima will not start any repairs until
they receive the customer's purchase order or out-of-warranty repair authorization.