User's Manual

tri2525b_ml_03_sd Approved: G.V. 17
Vecima Networks Inc.
4.0 WARRANTY AND SERVICE POLICIES
4.1 Warranty Statement
Vecima Networks warrants its products to be free from defects in workmanship or materials for a period
of two years. The warranty begins on the date of the original shipment from Vecima Networks to its
customer. No claim may be allowed for expenses incurred in installation or use. No other expressed or
implied warranties shall apply to the goods sold. Vecima Networks is not responsible for delayed
shipments, other loss beyond Vecima Networks’ control, or consequential damages of any kind arising
in connection with the use of its products. This warranty is a return-to-factory warranty only. During the
warranty period Vecima Networks will at its option, replace, repair or refund the price paid for any item
which is returned for service. This warranty does not apply to units that have been physically or
environmentally abused.
4.2 Service Policies: How to Return an Item for Service:
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be
assigned by Vecima Networks. A unique R.M.A. number will be assigned for each item being returned.
When requesting an R.M.A. number, please be prepared to provide the model, Vecima Networks serial
number, original invoice number, your purchase order number and an adequate fault description. The
serial number of a unit can be found on a barcode label similar to the one pictured below. R.M.A.
service is available Monday to Friday from 8:30 a.m. to 4:30 p.m. CST (statutory holidays excepted).
To obtain an R.M.A. number you may:
Call: [phone], press ‘0’ for Operator, or ‘3’ for Service Dept.
Fax: [phone] — Attention: R.M.A. Request
Email: [e-mail]
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain
that all applicable R.M.A. numbers are clearly marked on the outside of each package being returned.
You must also ensure that each product is shipped to Vecima Networks in its original shipping container
(or equivalent) via Prepaid carrier, with appropriate insurance and customs documentation (where
required). Vecima Networks will not accept collect shipments, damaged shipments or shipments
unaccompanied by an R.M.A. number.
For items still under Warranty – Items will be returned from Vecima Networks Inc. to its customer via
prepaid ground carrier. The customer is responsible for any additional costs incurred, including custom
clearance and duties. Any alternate means of shipment must be requested by the customer and will be
subject to additional charges.
For items no longer under Warranty – Items will be returned from Vecima Networks Inc. to its
customer via prepaid ground carrier at the customer’s expense. The customer is responsible for any
additional costs incurred, including custom clearance and duties. Any alternate means of shipment
must be requested by the customer and will be subject to additional charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the
customer.