VECTRON SYSTEMS User manual
Vectron ServiceCall 3 Your Vectron dealer Stamp Date: 15.02.2007 © 2007 by Vectron Systems AG Subject to error and modification Manufacturer Vectron Systems AG Willy-Brandt-Weg 41 D-48155 Münster www.vectron.
Vectron ServiceCall Contents 1 2 3 4 Introduction.................................................................9 Notes on safety.........................................................11 Instructions for use.................................................12 Disposal........................................................................13 5 5.1 5.2 5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 5.3 5.4 5.4.1 5.4.2 Vectron ServiceCall.................................................15 Shipment........................
Vectron ServiceCall 9 9.1 9.2 Service and maintenance..................................... 43 Cleaning and protection of housings....................... 43 Battery exchange............................................................ 44 10 EU declaration of conformity............................. 47 Supplement................................................................................ 48 Important notes for the first use................................................ 48 Document revision........
Vectron ServiceCall 1 9 Introduction Thank you very much for having purchased the product Vectron ServiceCall. You decided in favour of an innovative system, which will support you and your employees in your daily work. Vectron ServiceCall has been designed to increase the efficiency of work in the catering trade and to improve customer satisfaction. You can install the system in no time and operate it immediately.
Note Vectron ServiceCall This manual does not contain information about the programming of Vectron POS systems to operate Vectron ServiceCall. This requires detailed knowlegde and is therefore incumbent on specialised Vectron dealers. Please address all further questions to your Vectron dealer from whom you purchased this system. He will be glad to assist you.
Vectron ServiceCall 2 11 Notes on safety When operating the Vectron ServiceCall please follow these instructions: • Only by means of proper handling and maintenance, as well as proprietary operation according to the reference instructions, the safety and health of individuals and of animals and property, will not be endangered. • Improper installation, maintenance, or operation may result in injury to the user and damage to the devices.
3 Vectron ServiceCall Instructions for use Please follow these instructions: • Only operate the devices with the dealer installed peripherals. • Do not insert any foreign objects into any openings on the devices. • The power supply Vectron PS20 must be plugged into a properly grounded outlet. • The devices may not be exposed to direct sunlight. Ensure there is sufficient airflow around the device to allow for adequate cooling. • Protect the device from dust and humidity.
Vectron ServiceCall 4 13 Disposal The manufacturer assumes a unilateral obligation to take back waste electric and electronic equipment that has been used for commercial purposes, consistent with Art. 9 of European Union Directive 2002/96/EC, last changed by European Union Directive 2003/108/ EC. It applies: • The manufacturer takes back waste electric and electronic equipment that was produced by or on behalf of the company and guarantees a proper recycling of this equipment.
Vectron ServiceCall 5 15 Vectron ServiceCall Vectron ServiceCall is an innovative waiter call system that distinguishes itself by high reliability and easy handling. Its main purpose is to inform waiters via radio and without delay that either a guest wants to be served or that a meal is ready for pickup. Furthermore text- or status information can be transferred to a POS system or a waiter. Vectron ServiceCall is easily extendable. You can easily connect up to 1.
5.2 Vectron ServiceCall Components and mounting Vectron ServiceCall includes the receiver RC10 with power supply PS20, senders MS10 (mini transceiver) and TS10 (table transceiver) as well as the repeater RP10 with power supply PS20. 5.2.1 Table transceiver TS10 The table transceiver TS10 is a radio call sender that can be set up at any place. No installation is required and on demand you can combine it with an acryl display.
Vectron ServiceCall 17 ServiceCall US Fig.
Vectron ServiceCall Fig.
Vectron ServiceCall 5.2.2 19 Mini transceiver MS10 The mini transceiver MS10 has the same functions as the table transceiver TS10, due to its small design it is meant for fixed mounting. It can be mounted into e.g. beer garden tables or armrests of sunchairs. ServiceCall US Fig.
Vectron ServiceCall Mounting instructions To mount the mini transceiver MS10 you require: • one drill 30 mm diameter, • one drill 10 mm diameter, • silicone 1. Take the large drill and drill a hole of at least 15 mm depth. 2. Deburr the edge. 30 mm >15 mm 3. Take the small drill and drill a centred through hole in the large drill hole. This hole serves to push the mini transceiver from the bottom out of the large drill hole. 4.
Vectron ServiceCall 5.2.3 21 Receiver RC10 The receiver RC10 gets the radio calls of the senders and transmits them to the stationary Vectron POS system to which it is connected. Connection is made via a serial port directly at the POS system; an adapter is not required. The receiver is strictly meant for indoor use. For outdoor use we recommend to apply special, waterproof housings. For information please refer to the specialized trade. For power supply the PS20 is used (see chapter 5.2.5).
5.2.4 Vectron ServiceCall Repeater RP10 The repeater RP10 serves to amplify the radio signal. This becomes necessary if the radio range of the senders is not sufficient or impeded by obstacles. A cascade connection of max. four repeaters is possible. Use the internal rotary switch to adjust the distance between repeaters and receiver. Please contact your Vectron dealer. Otherwise the repeater only requires power supply from the delivered PS20 (see chapter 5.2.5).
Vectron ServiceCall 5.2.5 23 Power supply PS20 Receiver RC10 and repeater RP10 are supplied via the PS20. ServiceCall US Fig. 6: Power supply PS20 Danger of destruction! Only use the delivered PS20 for the power supply of receiver RC10 and repeater RP10. Attention! Using other power supplies can damage or destroy the above-mentioned devices.
5.3 Vectron ServiceCall Concept and working method of the system Vectron ServiceCall is an easy to handle waiter call system, which you can integrate quickly and easily in an existing Vectron POS System installation. Vectron ServiceCall consists at least of one receiver RC10 and one or several mini transceivers MS10 or table transceivers TS10. For operation you require at least one stationary Vectron POS system with Vectron POS software 4.2.2.1 or higher.
Vectron ServiceCall 25 You have a selection of various alarm profiles or escalation steps. They serve to signal the urgency of incoming calls. In particular when using Vectron POS MobilePro its signal devices (LED, loudspeaker, vibration motor) can be configured individually. Recipients of radio calls can be either waiters or POS systems or groups of recipients. Waiter calls can also be displayed in table maps. You can use Vectron ServiceCall not only for waiter call but also to send messages.
Vectron ServiceCall 5.4 Technical data 5.4.1 Receiver RC10 • Components: Antenna with connected serial cable (RS232) and plug RJ-45; power supply PS20 (230 Vac/24 Vdc), supplied via serial cable. • Serial connection to stationary Vectron POS systems or Vectron POS PC (with adapter). • Frequency range: 869 MHz • Wall mounting • Basically only suitable for indoor use. For outdoor use we recommend special water-proof housings. For information please refer to specialised trade. • Cable length: approx.
Vectron ServiceCall 27 Dimensions (in inches) side view ServiceCall US bottom view front view
5.4.2 Vectron ServiceCall Table transceiver TS10 and mini transceiver MS10 • Wireless, no installation required. • Call acknowledgement and automatic repetition. • Centred built-in call button in red (RAL 3020) with service symbol and LED. • UHF-sender; frequency range 869 MHz. • Transmitting power: approx. 6 mW effective emission (ERP). • Range: up to 150 m in open space. • Power supply: exchangeable 3V-Lithium battery CR2032 for min. 50.000 calls. • Dust- and splash proof (IP64).
Vectron ServiceCall 29 Dimensions - Table transceiver TS10 (in inches) view from top ServiceCall US side view Weight: approx. 83 g (incl.
Vectron ServiceCall Dimensions - acryl display (in inches) side view front view view from top
Vectron ServiceCall 31 Dimensions - Mini transceiver MS10 (in inches) side view view from top Weigth: approx. 9 g (incl. battery) ServiceCall US 5.4.3 Repeater RP10 • Components: Antenna with power supply PS20. • Frequency range: 869 MHz. • Wall mounting • Basically only suitable for indoor use (see RC10). • Cable length: approx. 118 in. • Dimensions: see Receiver RC10. • Colour: light grey (RAL 7035). • Weight: approx. 140 g (with cable).
6 Vectron ServiceCall Set-up Vectron ServiceCall requires permanent, undisturbed radio coverage. Therefore, when positioning senders and receiver, you should follow some recommendations in order to avoid interferences during your work with the system. • Set-up according to the local circumstances First of all the set-up of senders and receiver depends on the local circumstances. As a principle the receiver should always be positioned centrally and as high as possible (minimum 2 m).
Vectron ServiceCall 7 33 Putting into operation This chapter informs you on the first putting into operation of Vectron ServiceCall. Note Your Vectron dealer basically made all necessary preparations so that you have your Vectron ServiceCall immediately available. Please ask him to assist you with the first putting into operation. Discuss in particular the following aspects with your local dealer: 1. Make sure you received your system as per order. 2.
Vectron ServiceCall Proceed as follows to connect and operate Vectron ServiceCall: 1. Distribute table- and mini transceivers in the rooms of the restaurant. Mounting instructions for the mini transceivers can be found in chapter 5.2.2. 2. Attach the receiver in min. 2 m height on a wall near the POS system to which it is to be connected. 3. Put the serial plug of the receiver into a free serial port at the bottom of the POS system.
Vectron ServiceCall 8 35 Operation This chapter gives an overview on the functions of Vectron ServiceCall and an introduction into the basic operations. Basically, your Vectron dealer has programmed the system according to your demands. Some operations may therefore be completely different at your system as those described in this chapter. in this case please ask your local Vectron dealer who will explain the functions that were especially programmed for you. 8.
8.2 Vectron ServiceCall Receiver signals The receiver has no own signals to display e.g. availability or error messages. However, the POS system checks once per minute whether a receiver is available. If this is not the case, it shows the error message „ServiceCall-recv. not connected.“ Then either the power supply of the receiver is interrupted or the receiver is not correctly connected to the POS system or the receiver is faulty. Remedy: 1.
Vectron ServiceCall 37 Status windows can be programmed so that on touch either the displayed messaged is opened or accepted. In the first case you see a separate window which offers additional functions. Accept: The message is accepted and the linked function, e.g. Open GC, is carried out. Then the window closes and the message is stored or deleted depending on the programming. Later: The window is closed, the message is not deleted.
8.3.1 Vectron ServiceCall Table map ServiceCalls can also be displayed in table map if programmed. The tables that sent the ServiceCall are blinking. A touch of the blinking table opens the guest check and the message is stored or deleted depending on programming. 8.3.2 Escalation steps You can determine various measures to be taken automatically in case a ServiceCall is not handled or not handled in time. You can define up to five so-called escalation steps.
Vectron ServiceCall 8.4 39 Messages As already mentioned you can use Vectron ServiceCall not only for waiter calls but also to send other messages. At present only pre-defined texts can be sent, but, analogue to ServiceCalls to individual recipients (waiters or POS systems) or groups of recipients. A possible application could be that you want to inform your service stuff that the buffet has been opened, wedding guests have arrived or that an outdoor area has been opened or closed.
Vectron ServiceCall After selecting the text to be sent you get a selection window with recipients or groups of recipients. The message is then transferred to the selected recipients or members of the selected group. The list of sendable message types will be completed step by step so that e.g. error messages can be sent or key functions or macros can be released.
Vectron ServiceCall 8.5 41 ServiceCall with Vectron POS MobilePro Vectron POS MobilePro is the ideal platform to efficiently use the aforementioned functions in daily work. The central Vectron POS System can send all ServiceCalls and text messages via WirelessLAN to the respective POS MobilePro. If the operator of POS MobilePro accepts the ServiceCall the linked functions like Open GC can be carried out. ServiceCalls and text messages can be linked to so-called alarm profiles.
Vectron ServiceCall 9 43 Service and maintenance Except from the battery exchange of the table transceiver and the cleaning of the housing the user may not maintain or repair the components of Vectron ServiceCall. Please leave all other maintenance and repair to your Vectron dealer. Danger! Danger! 9.1 Unauthorized manipulations at the power supply PS20 may be extremely dangerous and lead to a loss of guarantee and liability claims..
9.2 Vectron ServiceCall Battery exchange You can only exchange the battery of the table transceiver TS10. You require: • a Phillips screw driver, size PH 1, • a lithium-button cell CR 2032. Note! Do not touch the poles of the new button cell with bare hands. Adhering finger fat leads to transition resistance, which could reduce capacity and service life. Proceed as follows to exchange a battery: 1. At the bottom of the table transceiver you see four Philips screws.
Vectron ServiceCall 45 2. Take off the grey, round plastic lid. Make sure not to remove the black foamed sealing. 3. Take off the white plastic ring. 4. The battery is on a green, round board and fixed with a metal clamp. Take the clamp with thumb and index finger and take out the battery with a blunt, soft, non-metallic lever (e.g. stylus). ServiceCall US Fig.
Vectron ServiceCall 5. Take the new battery and push it with the positive pole to the top under the metal clamp. Fig. 10: inserting the new battery 6. Put back the white plastic ring. 7. Turn round the table transceiver and turn the grey inner ring so that the symbol on the button and the logo are in one line (see fig. 1). 8. Put back the plastic lid and screw it. The table transceiver TS10 is now ready for operation.
Vectron ServiceCall 10 47 EU declaration of conformity Manufacturer.....................Vectron Systems AG Willy-Brandt-Weg 41 48155 Muenster / Germany Device types.......................Radiotransmitter and - receiver Type designation..............Vectron ServiceCall MS10, TS10, RC10, RP10 The manufacturer declares that the above designated products comply with the fundamental standards of Article 3 of the R&TTE Directive 1999/5/EC when used as directed. Applied standards: ServiceCall 1. Health (Art.
Vectron ServiceCall Supplement Important notes for the first use Vectron ServiceCall System provides the restaurant chef with an ideal instrument to optimize service quality and thus to increase customer satisfaction, customer loyalty and finally the sales per guest. With the integration of Vectron ServiceCall into the Vectron-POS system – ideally also into the mobile Vectron-POS systems – a technically perfect solution has been reached.
Vectron ServiceCall 49 2. Instruction of service staff In order to avoid that the service staff consider the introduction of VectronServiceCall as sort of „being led by the nose“ or as indirect criticism of their work, it is recommended to point out the positive aspects and advantages the system offers for the employees (in addition to their instructions concerning the information of guests as described under 1.
Vectron ServiceCall Document revision Date Modifications 15.02.2007 First creation and publication.
