Warranty The VELUX promise Specific limited product warranty 10-year “No Leak” installation warranty Warranty claim procedure
0 year limited warranty VELUX insulating glass (b)(c) For a period of (20) twenty years from the date of purchase, VELUX warrants to the end-user(a) that the insulated glass unit will not develop a Insulating glass material obstruction of vision due to a failure of the glass seal.
10 year limited warranty VELUX roof windows, skylights, SUN TUNNEL skylights, and flashing (b)(c)(d) For a period of (10) ten years from the date of purchase, VELUX warrants to the end-user that VELUX roof windows, glass skylights, SUN TUNNEL skylights, and flashing will be free from defects in material and workmanship. VELUX also warrants to the end-user that the yellowness index on clear acrylic shall be less than 4.
and exterior applications, which shall exclude extreme weather conditions. If a defect is found during this period, VELUX will, at its option: 1) provide a replacement component or a replacement skylight delivered free of charge to the original point of purchase or to the end-user, 2) repair the skylight without charge for material or labor, or 3) refund the end-user the original purchase price.
is found during this period, VELUX will, at its option: 1) provide a replacement component or a replacement skylight delivered free of charge to the original point of purchase or to the end-user, 2) repair the skylight without charge for material or labor, or 3) refund the end-user the original purchase price. Exclusions and limitations The warranty period begins from the date the VELUX product is purchased from a VELUX dealer and must be substantiated with the original invoice or sales receipt.
This warranty will only apply if the product is finished, installed, operated and maintained strictly in accordance with VELUX instructions or other instructions furnished with the Covered Product.
Disclaimer of all other warranties This warranty provides exclusive remedies and is in lieu of all other express or implied warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose. All other warranties are hereby disclaimed unless prohibited by applicable law. This warranty is a fully integrated document.
10-year “No Leak” installation limited warranty This Warranty applies to the original installation of the following VELUX models (series A21) installed on residential buildings, with one layer of properly installed roofing material, which are identifiable by the product code and size designations: Deck mounted skylights (sold after January 1, 2010) • FS skylights and related flashings* • FSR skylights and related flashings* • VS skylights and related flashings* • VSE skylights and related flashings* • VSS
reinstall the Covered Product at its cost and expense; (ii) remove the Covered Product and install in its place a VELUX product of the same or similar model; or (iii) reimburse the original end-user(a) the reasonable cost of one (1) reinstallation of the Covered Product not to exceed $1,000.00. If the date of original purchase cannot be established, the ten (10) year warranty period shall be deemed to begin on the date of manufacture as indicated on the Covered Product.
What is not covered The end-user is responsible for a one-time service inspection fee at current published rates if, after a complaint of leakage, a VELUX-authorized technician determines that the Covered Product was not installed strictly in accordance with VELUX deck mounted skylight and related flashing installation instructions or if the water penetration is not related to the skylight installation.
FCM, VCM and VCE are installed with site built curbs, these need to be built and installed according to our curb mounted skylight installation instructions. If these skylight curbs are not built according to our instructions, with an outside curb dimension matching the skylight, secured properly to the roof deck or curb, use of adhesive underlayment and the use of related VELUX flashings, warranty may not be valid.
Warranty claim procedure Thank you for reviewing the VELUX America Inc. warranty procedure. It is our desire to handle any concerns on a VELUX product or installation in an efficient manner. To assist you in the process we have set up the following procedure to guide our valuable customers. With 70 years of experience producing skylights, we have found that the most frequent problem regarding product concerns relates to proper installation.
2 (if necessary) Step If there is a concern following Step 1, have the builder, remodeler or installer contact VELUX customer service department directly at: VELUX America Inc. PO Box 5001 • Greenwood, SC 29648-5001 Tel 1-800-88-VELUX • velux.solutions@VELUX.com So that VELUX can provide the best response possible, please include the following information when contacting us: • Your name, address, and phone number.
In some cases the solution can only be determined by an on-site visit. In these cases additional spare parts may need to be ordered from our factory and a follow-up on-site visit may be necessary. VELUX may, in its sole discretion, amend or revise this warranty. Please go to www.veluxusa.com/warranty for VELUX most updated warranty claim procedure information. Warranty claim procedure Thank you in advance for purchasing VELUX products.
XUS-20194-0713 • ©2013 VELUX Group • ®VELUX, VELUX logo are registered trademarks • VELUX SUN TUNNEL is a trademark of VELUX Group VELUX America Inc. 450 Old Brickyard Road PO Box 5001 Greenwood, SC 29648-5001 Tel 1-800-283-2831 Fax 1-864-943-2631 www.veluxusa.
