Warranty The VELUX promise Specific limited product warranty 10-year “No Leak” installation warranty Warranty claim procedure
0 year limited warranty 10 year limited warranty VELUX insulating glass (b)(c) VELUX roof windows, skylights, SUN TUNNEL skylights, solar collectors and flashing (b)(c) For a period of (20) twenty years from the date of purchase, VELUX warrants to the end-user(a) that the insulated glass unit will not develop a Insulating glass material obstruction of vision due to a failure of the glass seal.
5 year limited warranty VELUX blinds and controls (b) For a period of (5) five years from date of purchase, VELUX warrants to the end-user that VELUX blinds (pleated shades, venetian blinds, roller shades, lightblock/blackout shades, and awning blinds) and controls such as electrical systems including motorized operators and rain sensors, handles and rods will be free from defects in material and workmanship.
result of accident, including but not limited to accidental glass breakage, dome breakage or crazing, problems due to water penetration such as ice damming not resulting from default in a VELUX product, abuse, misuse, faulty building construction or design, improper or insufficient handling, alterations of the Covered Products or addition of non-approved components, applications in areas of high humidity, areas without proper or adequate ventilation or humidity control, acts of God, products subjected to co
10-year “No Leak” installation limited warranty This Warranty applies to the original installation of the following VELUX models (series A21) installed on residential buildings, which are identifiable by the product code and size designations: reimburse the original end-user(a) the reasonable cost of one (1) reinstallation of the Covered Product not to exceed $1,000.00.
What is not covered The end-user is responsible for a one-time service inspection fee at current published rates if, after a complaint of leakage, a VELUX-authorized technician determines that the Covered Product was not installed strictly in accordance with VELUX deck mounted skylight and related flashing installation instructions or if the water penetration is not related to the skylight installation.
Warranty claim procedure 2 (if necessary) Step If there is a concern following Step 1, have the Thank you for reviewing the VELUX America Inc. warranty procedure. It is our desire to handle any concerns on a VELUX product or installation in an efficient manner. To assist you in the process we have set up the following procedure to guide our valuable customers. builder, remodeler or installer contact VELUX customer service department directly at: VELUX America Inc.
In some cases the solution can only be determined by an on-site visit. In these cases additional spare parts may need to be ordered from our factory and a follow-up on-site visit may be necessary. VELUX may, in its sole discretion, amend or revise this warranty. Please go to www.veluxusa.com/warranty for VELUX most updated warranty claim procedure information. Warranty claim procedure Thank you in advance for purchasing VELUX products.
VELUX America Inc. 450 Old Brickyard Road PO Box 5001 Greenwood, SC 29648-5001 Tel 1-800-283-2831 Fax 1-864-943-2631 www.veluxusa.