Warranty Guide

VELUX insulating glass
(b)(c)
For a period of (20) twenty years from the date of
purchase, VELUX warrants to the end-user
(a)
that the
insulated glass unit will not develop a
material obstruction of vision due to a
failure of the glass seal. If a seal failure
is brought to our attention during this
time period, VELUX will, at its option, 1)
provide a replacement pane delivered
free of charge to the original point of
purchase or to the end-user, 2) provide
a replacement roof window or skylight product with an
insulated unit delivered free of charge to the original point
of purchase or to the end-user, or 3) refund the end-user the
original purchase price.
VELUX SUN TUNNEL™ skylight
rigid tunnel
For a period of (20) twenty years from the date of
purchase, VELUX warrants to the end-user that the
reflection-enhanced material in the SUN TUNNEL skylight
shall be free from defects in material and workmanship
and correspond to the agreed materials properties.
VELUX guarantees that the material under normal
interior environmental conditions will not splinter, yellow,
darken, peel-o, blister, crack or develop any other surface
deterioration reducing the reflectivity when used as
instructed in the VELUX product instructions. If a defect
is found during this period, VELUX will, at its option: 1)
provide a replacement component delivered free of charge
to the original point of purchase or to the end-user, or 2)
repair the component without charge for material or labor.
VELUX roof windows, skylights,
SUN TUNNEL skylights, solar
collectors and flashing
(b)(c)
For a period of (10) ten years from the date of purchase,
VELUX warrants to the end-user that VELUX roof
windows, glass skylights, SUN TUNNEL
skylights, solar collectors and flashing
will be free from defects in material and
workmanship. If a VELUX roof window,
skylight, SUN TUNNEL skylight, solar
collector or flashing product is found
to be defective during this time period,
VELUX will, at its option:
1) provide a replacement component or
a replacement roof window, skylight,
SUN TUNNEL skylight, solar collector
or flashing product delivered free of
charge to the original point of purchase or to the end-user,
2) repair the roof window, skylight, SUN TUNNEL skylight
solar collector or flashing without charge for material or
labor, or 3) refund the end-user the original purchase price.
VELUX acrylic clarity
For a period of (10) ten years from the date of purchase,
VELUX warrants to the end-user that the yellowness
index on clear acrylic shall be less than 4.0 from the
date of purchase as measured with a HunterLab’s
spectrocolorimeter according to ASTM D 1925, subject
to the limitations set forth herein. This warranty applies
to the product exposed to ultraviolet rays in normal
interior and exterior applications, which shall exclude
extreme weather conditions. If a defect is found during this
period, VELUX will, at its option: 1) provide a replacement
component or a replacement skylight delivered free of
charge to the original point of purchase or to the end-user,
2) repair the skylight without charge for material or labor,
or 3) refund the end-user the original purchase price.
(a) End-user means the natural or legal entity or person who owns the product and has
not acquired it with a view to reselling or installing it in the course of a business.
(b) VELUX acrylic skylights (Metro-lite and Dura-lite) are covered under a separate
limited warranty and are not covered by this Limited Warranty.
(c) The components of insulated glass, electric control systems including motorized
operators and rain sensors, and blinds (pleated shades, venetian blinds, roller shades,
lightblock shades, and awning blinds) are covered under a separate warranty from the
roof window or skylight as described by this limited warranty.
(b) VELUX acrylic skylights (Metro-lite and Dura-lite) are covered under a separate
limited warranty and are not covered by this Limited warranty.
(c) The components of insulated glass, electric control systems including motorized
operators and rain sensors, and blinds (pleated shades, venetian blinds, roller shades,
lightblock shades, and awning blinds) are covered under a separate warranty from the
roof window or skylight as described by this limited warranty.
Insulating glass
10 year limited warranty20 year limited warranty
Specific limited product warranty
Specific limited product warranty