Warranty Guide

Exclusions and limitations
VELUX blinds and controls
(b)
For a period of (5) five years from date of purchase, VELUX
warrants to the end-user that VELUX blinds (pleated
shades, venetian blinds, roller shades, lightblock/blackout
shades, and awning blinds) and controls
such as electrical systems including
motorized operators and rain sensors,
handles and rods will be free from
defects in material and workmanship.
If a defect is brought to our attention
during this time period, VELUX will,
at its option: 1) provide replacement components or a
replacement blind or control product delivered free of
charge to the original point of purchase or to the end-user,
or 2) repair the product without charge for material
or labor.
VELUX acrylic and
polycarbonate skylights
For a period of (5) five years from date of purchase,
VELUX warrants to the end-user that VELUX acrylic and
polycarbonate skylights (Metro-lite and Dura-lite) will
be free from defects in material and workmanship. If a
defect is found during this period, VELUX will, at its option:
1) provide a replacement component or a replacement
skylight delivered free of charge to the original point of
purchase or to the end-user, 2) repair the skylight without
charge for material or labor, or 3) refund the end-user the
original purchase price.
The warranty period begins from the date the VELUX
product is purchased from a VELUX dealer and must be
substantiated with the original invoice or sales receipt. If
the purchase date cannot be substantiated, the warranty
period will begin on the date of manufacture as indicated
on each product.
This warranty does not cover any labor cost associated
with the installation of replacement products or
components if VELUX chooses not to repair the product.
The providing of replacement products or components
shall not extend the original warranty period. VELUX
reserves the right to provide a similar replacement product
or component if the original model is no longer available at
the time of any warranty claim.
Do not attempt to repair or replace the product without
authorization from VELUX. VELUX will not be responsible
for any damages to persons or properties, including
the Covered Product itself, caused by any unauthorized
attempt to repair or replace the product. Furthermore,
VELUX may, at its option, refuse to provide any or all
remedies under this Warranty if any unauthorized attempt
to repair or replace a Covered Product causes further
damages.
It is the responsibility of the end user to mitigate and
minimize water damage or any other damage that a
defect in a Covered Product may cause.
This warranty will only apply if the product is finished,
installed, operated and maintained strictly in accordance
with VELUX instructions or other instructions furnished
with the Covered Product. This warranty does not cover
the repair or replacement of products damaged as a
(b) VELUX acrylic skylights (Metro-lite and Dura-lite) are covered under a separate
limited warranty and are not covered by this Limited Warranty.
VELUX solar water heating
system tanks
For a period of (6) six years from date of purchase, VELUX
warrants to the end-user that VELUX solar water heating
system tanks will be free from defects in material and
workmanship. If a defect is found during this period, VELUX
will, at its option: 1) provide a replacement tank delivered
free of charge to the original point of purchase or to the
end-user, or 2) repair the component without charge for
material or labor.
5 year limited warranty
VELUX solar water heating
system components
For a period of (5) five years from date of purchase,
VELUX warrants to the end-user that VELUX solar water
heating system components will be free from defects in
material and workmanship. If a defect is found during this
period, VELUX will, at its option: 1) provide a replacement
component delivered free of charge to the original point
of purchase or to the end-user, 2) repair the component
without charge for material or labor, or 3) refund the
end-user the original purchase price.
Specific limited product warranty
Specific limited product warranty