Care and Maintenance Guide For Your Fixed (Non-Venting) Skylight
Table of Contents Thank you. From all of us here at VELUX Skylights, we want to thank you for your recent purchase. You have really brightened our day! As a token of our gratitude, We created this handy guide to help you maintain and care for your skylight for years to come. For more than 80 years, VELUX has produced superior quality and reliability in our skylights, and we’re sure they will bring light to life for your home, too.
01 Care and Maintenance 01 Care and Maintenance Exterior Care and Cleaning Mother nature and your skylight’s Neat® glass keep it looking fresh and clean with just rainfall to rinse away the dirt and debris. However, if you find that your skylight is experiencing a buildup of dirt or grime on the exterior, it may be time to clean your skylight. 3 INSPECTING YOUR SKYLIGHT Ensure all debris is removed around your skylight.
01 Care and Maintenance CLEANING YOUR SKYLIGHT Follow these steps to get your skylight clean! • We recommend not cleaning your skylight during the hottest part of the day as the glass will dry too quickly causing streaks. • Begin by soaking the glass with a water and soap solution to loosen dirt and debris. • Next, use a mild, non-abrasive glass cleaner along with a soft brush or other non-abrasive applicator to clean the glass, top to bottom.
01 Care and Maintenance UNFINISHED WOOD FRAMES Skylights with an unfinished wood surface need to be painted, stained or varnished within 6 months of installation. Failure to finish bare wood can result in discolored or deterioration of the wood frame (sash) and possibly lead to bowing and splitting of the wood. Make sure to follow the steps below to protect your skylight for years to come.
01 Care and Maintenance Moisture and Condensation Condensation is generally more noticeable on skylights because warm, moist air rises to the ceiling and meets the colder glass surface (influenced by outside temperatures). The problem isn’t caused by the skylight, but the excess moisture in the room. Did you know condensation is even more prevalent in newer homes? Newly-built homes tend to dry out and experience less moisture problems after a few years have passed.
02 Accessories and Upgrades 02 Accessories and Upgrades VELUX ACTIVE with NETATMO Whether you’re at home or away, VELUX ACTIVE is your home’s climate control and monitoring system. Trusted to create a healthier home environment, VELUX ACTIVE’s sensorbased controls pair with your smartphone and automatically adjust your skylight shades to help control indoor temperature.
02 Accessories and Upgrades Shades and Accessory Tray Turn up (or down) your new daylight with VELUX Skylight Shades that allow you to diffuse or block daylight. With Room Darkening, Light Filtering or Venetian options, you’ll find a style to meet your needs.
03 Go Solar - Tax Credit Information 03 Go Solar - Tax Credit Information GUIDE TO RECEIVING YOUR SOLAR TAX CREDIT When your ‘Go Solar’ product is installed: Keep your receipts for total price paid (product and installation) for one of the qualifying VELUX products and attach them to a completed Federal Tax Credit - Manufacturers Certification Statement to keep for your records. When it is tax time: Fill out IRS Tax form 5695 and submit it with your taxes.
04 Troubleshooting 04 Troubleshooting Troubleshooting your Shades Issue: “my remote control is not operating my solar-powered shades.” Resolution: You’ll need to resynchronize the remote and shades. Follow these steps below: 10 STEPS TO TAKE: • First you will need to reset the shade: • ON THE SHADE: Locate the on/off/ reset switch, located on the underside of the shade’s bottom edge on the far end.
04 Troubleshooting • Slide the switch to the RESET position and hold for a minimum of 10 seconds. Issue: “I have multiple solar-powered shades and multiple remote controls and I want to just use one main remote to control all of them.” Resolution: You’ll need to synchronize all of your solar-powered shades with one main remote control. STEPS TO TAKE: Note: the shade will either humm or start to move, continue to hold it in the reset position for the 10 second duration.
04 Troubleshooting Option 2: • Press the PAIR button for 1 second STEPS TO TAKE: • First you will need to reset the shades: • ON THE SHADES: Locate the on/ off/reset switch, located on the underside of the shade’s bottom edge on the far end. • Slide the switch to the RESET position and hold for a minimum of 10 seconds. • Then, press the STOP (center) button on that remote for 1 second • Lastly, press the DOWN button for 1 second. Issue: “My shades are stopping short and won’t fully close/open.
04 Troubleshooting ON THE SHADES: • WITHIN 30 SECONDS do the following: • Locate the on/ off/reset switch, located on the underside of the shade’s bottom edge on the far end. • Slide the switch to the OFF position (moving all the way to the center of the skylight). ON THE REMOTE: • Wait 30 seconds • Slide the switch to the ON position (middle position) 13 • Press the STOP (middle button) for 1 second and then the DOWN (close) button for 1 second.
05 Product and Customer Support 05 Product and Customer Support We hope you will enjoy your skylight for years to come but we know things happen. Inclement weather, reroofing, accidents or even remodeling and replacement issues. There are so many reasons you may need support to ensure your skylight stays in tip-top shape. Don’t worry; VELUX has you covered! With our industry leading No-Leak warranty or our team of customer care experts, we’re here to help.
05 Product and Customer Support 10 YEAR “NO LEAK” WARRANTY Our deck-mounted skylights come with an industry first 10-year “No Leak” warranty installation that covers correct skylight and appropriate flashing installations (product and labor) against leaks, no matter who installs the skylight. For important details about this outstanding, please see our warranty brochure. We believe the best guarantee is the one you never have to use, therefore, we build quality into every product.
VELUX America LLC 450 Old Brickyard Road PO Box 5001 Greenwood, SC 29648-5001 Tel 1-800-888-3589 veluxusa.com whyskylights.
Care and Maintenance Guide For Your Fixed (Non-Venting) Skylight
Table of Contents Thank you. From all of us here at VELUX Skylights, we want to thank you for your recent purchase. You have really brightened our day! As a token of our gratitude, We created this handy guide to help you maintain and care for your skylight for years to come. For more than 80 years, VELUX has produced superior quality and reliability in our skylights, and we’re sure they will bring light to life for your home, too.
01 Care and Maintenance 01 Care and Maintenance Exterior Care and Cleaning Mother nature and your skylight’s Neat® glass keep it looking fresh and clean with just rainfall to rinse away the dirt and debris. However, if you find that your skylight is experiencing a buildup of dirt or grime on the exterior, it may be time to clean your skylight. 3 INSPECTING YOUR SKYLIGHT Ensure all debris is removed around your skylight.
01 Care and Maintenance CLEANING YOUR SKYLIGHT Follow these steps to get your skylight clean! • We recommend not cleaning your skylight during the hottest part of the day as the glass will dry too quickly causing streaks. • Begin by soaking the glass with a water and soap solution to loosen dirt and debris. • Next, use a mild, non-abrasive glass cleaner along with a soft brush or other non-abrasive applicator to clean the glass, top to bottom.
01 Care and Maintenance UNFINISHED WOOD FRAMES Skylights with an unfinished wood surface need to be painted, stained or varnished within 6 months of installation. Failure to finish bare wood can result in discolored or deterioration of the wood frame (sash) and possibly lead to bowing and splitting of the wood. Make sure to follow the steps below to protect your skylight for years to come.
01 Care and Maintenance Moisture and Condensation Condensation is generally more noticeable on skylights because warm, moist air rises to the ceiling and meets the colder glass surface (influenced by outside temperatures). The problem isn’t caused by the skylight, but the excess moisture in the room. Did you know condensation is even more prevalent in newer homes? Newly-built homes tend to dry out and experience less moisture problems after a few years have passed.
02 Accessoriesand Upgrades 02 Accessories and Upgrades VELUX ACTIVE with NETATMO Whether you’re at home or away, VELUX ACTIVE is your home’s climate control and monitoring system. Trusted to create a healthier home environment, VELUX ACTIVE’s sensorbased controls pair with your smartphone and automatically adjust your skylight shades to help control indoor temperature.
02 Accessoriesand Upgrades Shades and Accessory Tray Turn up (or down) your new daylight with VELUX Skylight Shades that allow you to diffuse or block daylight. With Room Darkening, Light Filtering or Venetian options, you’ll find a style to meet your needs.
03 Go Solar - TaxCredit Information 03 Go Solar - Tax Credit Information GUIDE TO RECEIVING YOUR SOLAR TAX CREDIT When your ‘Go Solar’ product is installed: Keep your receipts for total price paid (product and installation) for one of the qualifying VELUX products and attach them to a completed Federal Tax Credit - Manufacturers Certification Statement to keep for your records. When it is tax time: Fill out IRS Tax form 5695 and submit it with your taxes.
04 Troubleshooting 04 Troubleshooting Troubleshooting your Shades Issue: “my remote control is not operating my solar-powered shades.” Resolution: You’ll need to resynchronize the remote and shades. Follow these steps below: 10 STEPS TO TAKE: • First you will need to reset the shade: • ON THE SHADE: Locate the on/off/ reset switch, located on the underside of the shade’s bottom edge on the far end.
04 Troubleshooting • Slide the switch to the RESET position and hold for a minimum of 10 seconds. Issue: “I have multiple solar-powered shades and multiple remote controls and I want to just use one main remote to control all of them.” Resolution: You’ll need to synchronize all of your solar-powered shades with one main remote control. STEPS TO TAKE: Note: the shade will either humm or start to move, continue to hold it in the reset position for the 10 second duration.
04 Troubleshooting Option 2: • Press the PAIR button for 1 second STEPS TO TAKE: • First you will need to reset the shades: • ON THE SHADES: Locate the on/ off/reset switch, located on the underside of the shade’s bottom edge on the far end. • Slide the switch to the RESET position and hold for a minimum of 10 seconds. • Then, press the STOP (center) button on that remote for 1 second • Lastly, press the DOWN button for 1 second. Issue: “My shades are stopping short and won’t fully close/open.
04 Troubleshooting ON THE SHADES: • WITHIN 30 SECONDS do the following: • Locate the on/ off/reset switch, located on the underside of the shade’s bottom edge on the far end. • Slide the switch to the OFF position (moving all the way to the center of the skylight). ON THE REMOTE: • Wait 30 seconds • Slide the switch to the ON position (middle position) 13 • Press the STOP (middle button) for 1 second and then the DOWN (close) button for 1 second.
05 Productand CustomerSupport 05 Product and Customer Support We hope you will enjoy your skylight for years to come but we know things happen. Inclement weather, reroofing, accidents or even remodeling and replacement issues. There are so many reasons you may need support to ensure your skylight stays in tip-top shape. Don’t worry; VELUX has you covered! With our industry leading No-Leak warranty or our team of customer care experts, we’re here to help.
05 Productand CustomerSupport 10 YEAR “NO LEAK” WARRANTY Our deck-mounted skylights come with an industry first 10-year “No Leak” warranty installation that covers correct skylight and appropriate flashing installations (product and labor) against leaks, no matter who installs the skylight. For important details about this outstanding, please see our warranty brochure. We believe the best guarantee is the one you never have to use, therefore, we build quality into every product.
VELUX America LLC 450 Old Brickyard Road PO Box 5001 Greenwood, SC 29648-5001 Tel 1-800-888-3589 veluxusa.com whyskylights.
