Warranty

VELUX insulating glass
(b)(c)
For a period of (20) twenty years from the date of
purchase, VELUX warrants to the end-user
(a)
that the
insulated glass unit will not develop a
material obstruction of vision due to a
failure of the glass seal. If a seal failure
is brought to our attention during
this time period, VELUX will, at its
option, 1) provide a replacement pane
delivered free of charge to the original
point of purchase or to the end-user,
2) provide a replacement roof window
or skylight product with an insulated unit delivered free of
charge to the original point of purchase or to the end-user,
or 3) refund the end-user the original purchase price.
VELUX SUN TUNNEL™ skylight
rigid tunnel
For a period of (20) twenty years from the date of
purchase, VELUX warrants to the end-user that the
reflection-enhanced material in the SUN TUNNEL skylight
shall be free from defects in material and workmanship
and correspond to the agreed materials properties.
VELUX guarantees that the material under normal
interior environmental conditions will not splinter, yellow,
darken, peel-o, blister, crack or develop any other surface
deterioration reducing the reflectivity when used as
instructed in the VELUX product instructions. If a defect
is found during this period, VELUX will, at its option: 1)
provide a replacement component delivered free of charge
to the original point of purchase or to the end-user, or 2)
repair the component without charge for material or labor.
(a) End-user means the natural or legal entity or person who owns the product and has
not acquired it with a view to reselling or installing it in the course of a business.
(b) VELUX acrylic skylights (Metro-lite and Dura-lite) are covered under a separate
limited warranty and are not covered by this Limited Warranty.
(c) The components of insulated glass, electric control systems including motorized
operators and rain sensors, and blinds (pleated shades, venetian blinds, roller shades,
lightblock shades, and awning blinds) are covered under a separate warranty from the
roof window or skylight as described by this limited warranty.
Insulating glass
VELUX products with a
20 year limited warranty
Specific limited product warranty
VELUX roof windows, skylights,
SUN TUNNEL skylights, and
flashing
(b)(c)(d)
For a period of (10) ten years from the date of purchase,
VELUX warrants to the end-user that VELUX roof
windows, glass skylights, SUN TUNNEL
skylights, and flashing will be free from
defects in material and workmanship.
VELUX also warrants to the end-user
that the yellowness index on clear
acrylic shall be less than 4.0 from the
date of purchase as measured with
a HunterLab’s spectrocolorimeter
according to ASTM D 1925, subject
to the limitations set forth herein. This
acrylic clarity warranty applies to the
product exposed to ultraviolet rays in
normal interior and exterior applications,
which shall exclude extreme weather conditions. If a
VELUX roof window, skylight, SUN TUNNEL skylight, or
flashing product is found to be defective during this time
period, VELUX will, at its option: 1) provide a replacement
component or a replacement roof window, skylight, SUN
TUNNEL skylight, or flashing product delivered free of
charge to the original point of purchase or to the end-user,
2) repair the roof window, skylight, SUN TUNNEL skylight
or flashing without charge for material or labor, or
3) refund the end-user the original purchase price.
(b) VELUX acrylic skylights (models CAP, CM, CMA and CVA) are covered under a
separate limited warranty and are not covered by this Limited warranty.
(c) The components of insulated glass, electric control systems including motorized
operators and rain sensors, and blinds (pleated shades, venetian blinds, roller shades,
lightblock shades, and awning blinds) are covered under a separate warranty from the
roof window or skylight as described by this limited warranty.
(d) The clarity of polycarbonate components are covered under a separate limited
warranty and are not covered by this limited warranty.
VELUX products with a
10 year limited warranty
Specific limited product warranty