Warranty Guide

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k. Exposure to processing after delivery e.g. sanding, sand blasting, etching,
pasting or other surface treatment;
l. Any water penetration through ventilation openings in VELUX curbs;
m. Corrosion in electronic devises caused by adverse conditions such as
corrosive environmental factors;
n. Claims in regard to insulated glass units where any film has been applied
to the glass surface, and
o. Any other conditions similar to the above or any of the other
conditions described in this section 3, irrespective of these being
characterized as defects.
3.2. SPECIFIC EXCLUSIONS
3.2.1. The LIMITED WARRANTY on insulated glass is void if any film is applied to the
glass surface.
3.2.2. The LIMITED WARRANTY on VELUX laminated glass double and triple
pane unit skylights excludes the following: (1) re-installation labor or other
consequential damages, and (2) dents, cosmetic, superficial or other damages
that do not inhibit the reasonable operation or serviceability of the skylight
in which the VELUX laminated glass is installed. Such LIMITED WARRANTY
applies solely to cracks or breaks to the VELUX laminated glass only specifically
caused by hail and not by any other cause of damage to the glass or skylight as
verified by VELUX.
3.2.3. The LIMITED WARRANTY on VELUX Acrylic and Polycarbonate Skylights
dome yellowing (for models CD1, CD2, CD3, CD4, CT1, CT2, CT3, CT4, CH1
and CH2) applies only to the specific models listed, and only to such models’
skylight domes that have been exposed to ultraviolet rays in normal interior and
exterior applications, which shall exclude extreme weather conditions.
3.2.4. The LIMITED WARRANTY on VELUX Polycarbonate Skylights (for models
CD1, CD2, CD3, CD4, CE1, CE2, CE3, CE4, CT1, CT2, CT3, CT4, CG1, CG2, CH1,
CH2, CJ1 and CJ2) applies only to the specific models listed. In no event shall
VELUX be liable if the source of the leakage of water is determined to have
entered through the interface of the curb to the roof or flashing details of
the curb. Curbs must be flashed according to roofing material manufacturers
specifications. In no event shall VELUX be liable if the source of the leakage
of water is determined to have entered through cracking or crazing of the
polycarbonate material resulting from abuse, Acts of nature/God, misuse,
faulty building construction or design, improper or insucient handling, or ice
damming not resulting from a defect in the VELUX product.
3.2.5. The LIMITED WARRANTY on VELUX Polycarbonate Skylights Glazing material
(Hail Breakage Warranty for models CD1, CD2, CD3, CD4, CE1, CE2, CE3,
CE4, CT1, CT2, CT3, CT4, CG1, CG2, CH1, CH2, CJ1 and CJ2) applies only
to the specific models listed, and excludes the following: (1) Normal aging,
discoloration or deterioration of the components resulting from weathering,
pollution, dirt or eects caused by atmospheric or environmental conditions,
(2) damages caused by hail stones measuring greater than 2” in diameter, (3)
damages caused due to exposure to acid, or chemicals, or corrosive substances
including, but not limited to, those found in cleaning agents that may cause
physical reaction with the components of the skylight, (4) re-installation labor
or other consequential damages, (5) dents, cosmetic, superficial or other
damages that do not inhibit the reasonable operation or serviceability of
the skylight in which the VELUX Polycarbonate Skylight Glazing material is
installed, (6) transportation costs required to deliver a replacement product
to the original point of purchase or the end-user. This limited hail breakage
warranty applies solely to cracks or breaks to the VELUX Polycarbonate
Skylight Glazing material only specifically caused by hail and not by any other
cause of damage to the glazing material or skylight as verified by VELUX.
3.2.6. The LIMITED WARRANTY on VELUX Acrylic and Polycarbonate Skylight
integral metal frames (for models CD1, CD2, CD3, CD4, CT1, CT2, CT3, CT4,
CH1 and CH2) applies only to the specific models listed. Normal aging of the
metal surface resulting from weathering or eects caused by atmospheric,
or environmental conditions, or corrosive materials are not covered by this
LIMITED WARRANTY.
3.2.7. The LIMITED WARRANTY on VELUX supplied steel curbs does not cover the
following:
a. Normal aging, discoloration or deterioration of the components
resulting from weathering, pollution, dirt or eects caused by
atmospheric or environmental conditions.
b. Damages caused due to exposure to acid or corrosive materials including,
but not limited to, those found in cleaning agents that may cause physical
reaction with the components of the skylight.
3.2.8. FCM, VCM, and VCE are installed with site-built curbs, and need to be built
and installed according to the VELUX curb-mounted skylight installation
instructions. If these skylight curbs are not built according to our instructions,
with an outside curb dimension matching the skylight, secured properly to the
roof deck or curb, use of adhesive underlayment and the use of related VELUX
flashings, this LIMITED WARRANTY will not cover such products.
4. THIS LIMITED WARRANTY IS VOIDED
IN THE EVENT OF UNAUTHORIZED REPAIRS
DO NOT attempt to repair or replace the product without first contacting VELUX and
obtaining written authorization from VELUX. VELUX shall not be responsible for any
damages to persons or properties, including the product itself, caused by any unauthorized
attempt to repair or replace the product.
Furthermore, VELUX may, at its option, refuse to provide any or all remedies under this
LIMITED WARRANTY if any unauthorized attempt to repair or replace a VELUX product
causes further damages or alters the product or the way the product was originally installed.
5. APPLICATION TO REPAIRED
OR REPLACEMENT PRODUCTS
THE ORIGINAL LIMITED WARRANTY PERIOD SHALL NOT BE EXTENDED: Where under this
LIMITED WARRANTY, VELUX has undertaken a repair or replacement of a Covered Product,
the original LIMITED WARRANTY PERIOD applicable to that product shall continue to apply
and shall not be extended.
6. REMEDIES
If you are eligible to benefit from this LIMITED WARRANTY and make a valid claim in
accordance with the same, VELUX will, in its sole and absolute discretion, undertake one
of the following: (1) repair the defective Covered Product, free of charge for material or
labor costs, at the original point of purchase, at the VELUX location nearest to the place
of installation or the End-User, or at the End-User’s location, as determined by VELUX;
(2) provide a replacement for the defective Covered Product free of charge to the VELUX
location nearest to the place of installation or the End-User, or to the End-User’s location, as
determined by VELUX; (3) refund to the End-User the original purchase price for the defected
Covered Product as paid by the End-User; or (4) undertake such other measures as relevant
to the defective Covered Product in question.
Please note that the following exceptions apply:
• Labor costs associated with thereplacement of any VELUX product are not covered under
the LIMITED WARRANTY as detailed in Section 1 A through E above..
• Reinstallation cost of one (1) Covered Product shall not exceed $1,000.00 under the
LIMITED WARRANTY Section 1 F (no leak installation) detailed above.
This LIMITED WARRANTY does not include any costs and expenses resulting from the
dismantling and/or reinstallation of a VELUX product.
If, at the time of repair or replacement the VELUX product is no longer in production or is
no longer made in the same version (form, color, covering, finish etc.), VELUX may repair or
replace it with a similar VELUX product in its sole and exclusive discretion.
7. COSTS BORNE BY THE END-USER
7.1. CERTAIN MATERIAL, LABOR, EQUIPMENT AND SHIPPING COSTS
All costs and expenses resulting from the replacement of a Covered Product, shall be borne
by the End-User and will not be covered under this LIMITED WARRANTY.
This LIMITED WARRANTY also does not the cover the cost of specialty equipment, such as
cranes, boom trucks, platforms or lifts, required to install or service a replacement product.
Shipping for a replacement product or component under warranty is free only within the
continental U.S.
7.2. IF LIMITED WARRANTY IS VOIDED OR OTHERWISE NOT APPLICABLE
VELUX shall have the right to assess the End-User for the costs of service visits
if the End-User’s product or claim is found not to be covered or valid under
this LIMITED WARRANTY.
In addition, the End-User shall pay any costs, including labor costs, incurred for
the examination of the VELUX product.
Warranty - The VELUX promise 3