Warranty Guide

8. RIGHT TO REQUEST HANDING OVER
OF DEFECTIVE PRODUCT
VELUX shall have the right to request that the defective product be handed over to VELUX
and returned, at the cost of the End-User, to a VELUX location, or picked up by VELUX at the
location of the End-User, as determined by VELUX.
9. END-USER’S OBLIGATION
TO MITIGATE DAMAGES
The End-User is responsible for mitigating and minimizing water damage or any other
damage that any Covered Product may cause, including all costs and expenses associated
with covering with a tarpaulin.
10. EXCLUSION OF DAMAGES / LIMITATION
OF LIABILITY
IN NO EVENT SHALL VELUX BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL OR PUNITIVE DAMAGES. IN THE EVENT THAT VELUX CANNOT
REPLACE OR REPAIR A VELUX PRODUCT COVERED BY THIS WARRANTY WITHIN A
REASONABLE TIME, THE END-USER’S EXCLUSIVE REMEDY IS A FULL REFUND OF THE
ORIGINAL PURCHASE PRICE OF THE RELEVANT VELUX PRODUCT PAID BY THE END-
USER.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU.
11. DISCLAIMER OF ALL OTHER WARRANTIES
THIS LIMITED WARRANTY PROVIDES THE EXCLUSIVE REMEDIES WITH RESPECT
TO THE COVERED PRODUCTS ONLY AND IS IN LIEU OF ALL OTHER EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. EXCEPT FOR THE
EXPRESS CONTENT OF THIS LIMITED WARRANTY, VELUX PROVIDES NO OTHER
WARRANTIES WITH RESPECT TO THE COVERED PRODUCTS AND ALL OTHER
WARRANTIES WITH RESPECT TO THE SAME ARE HEREBY DISCLAIMED, UNLESS
PROHIBITED BY APPLICABLE LAW.
THIS LIMITED WARRANTY IS A FULLY INTEGRATED DOCUMENT. ANY ALTERATION OR
ADDITION TO THIS LIMITED WARRANTY MUST BE IN WRITING, REFER SPECIFICALLY
TO THIS LIMITED WARRANTY, AND MUST BE MADE BY AN AUTHORIZED OFFICER OF
VELUX. NO DISTRIBUTOR OR DEALER OF VELUX PRODUCTS AND NO REPRESENTATIVE
OR EMPLOYEE, OTHER THAN AN OFFICER OF VELUX, HAS THE AUTHORITY TO MAKE
ANY ALTERATION OR ADDITION TO THIS LIMITED WARRANTY OR TO PROVIDE ANY
OTHER WARRANTY, EXPRESS OR IMPLIED, ORAL OR WRITTEN, THAT IS BINDING ON
VELUX.
12. OTHER RIGHTS
This LIMITED WARRANTY gives you specific, limited rights regarding the Covered Products.
In addition to this, an End-User may have other rights, which may vary depending on the
jurisdiction and applicable law. Guidance about any such other rights, if any, may be obtained
from VELUX, the seller or other suitable advisers.
13. SERVICE VISITS IN CASE OF NON-COVER
AGE UNDER THE LIMITED WARRANTY
VELUX shall have the right to claim compensation for the costs of service visits if the end-
user’s) claim is not covered by this LIMITED WARRANTY. In addition, the end user shall pay
any costs, including labor costs, incurred for the examination of the VELUX product, as well
as any costs in connection with dismantling and re-installing the VELUX product and the
protection of the VELUX product and the building with tarpaulins etc.
14. PROCEDURE FOR BENEFITING FROM THIS
LIMITED WARRANTY
Whether or not you make a claim under this LIMITED WARRANTY, if you have concerns in
regard to your VELUX product or its installation, please contact VELUX customer service
department directly as specified below. VELUX will seek to provide the best response and
service possible.
Trained customer service team members are available to talk over on the phone any concerns
you may have and which may then resolve matters in a way without the necessity of having
to access your home or other location for an on-site visit.
XUS 20194 - 0220
Warranty - The VELUX promise4
VELUX America LLC
Phone number: 1-800-88-VELUX
Email address: [e-mail]
Website: www.veluxusa.com/help/contact-us