Warranty Guide

What is not covered by the Glass Hail Breakage Limited
Warranty?
This limited warranty for the VELUX Clean, Quiet and Safe glass exclude the follow-
ing: (1) Normal aging, discoloration or deterioration of the components resulting from
weathering, pollution, dirt or eects caused by atmospheric or environmental condi-
tions, (2) reinstallation labor or other consequential damages, and (3) dents, cosmetic,
superficial or other damages that do not inhibit the reasonable operation or service-
ability of the skylight in which the VELUX Clean, Quiet and Safe glass is installed. (4)
transportation costs required to deliver a replacement product to the original point of
purchase or the end-user. This limited hail breakage warranty applies solely to cracks
or breaks to the VELUX Clean, Quiet and Safe glass only specifically caused by hail
and not by any other cause of damage to the glass or skylight as verified by VELUX.
VELUX acrylic and polycarbonate skylights –
skylight dome yellowing
(e)
VELUX warrants to the end-user that the yellowness index on clear acrylic and
polycarbonate skylight domes shall be less than 4.0 for a period of (5) five years from
the date of purchase and less than 10.0 for a period of (10) ten years from the date of
purchase as measured with a Hunter Lab’s spectrocolorimeter according to ASTM D
1925, subject to the limitations set forth herein. This warranty applies to the skylight
domes exposed to ultraviolet rays in normal interior and exterior applications, which
shall exclude extreme weather conditions.
What is not covered by this Skylight Dome Yellowing Warranty?
This warranty exclude damages caused due to exposure to acid, or chemicals, or
corrosive substances including, but not limited to, those found in cleaning agents that
may cause physical reaction with the components of the skylight. If a defect is found
during this period, VELUX will, at its option: 1) provide a replacement component or
a replacement skylight delivered free of charge to the original point of purchase or to
the end-user, 2) repair the skylight without charge for material or labor, or 3) refund
the end-user the original purchase price.
(a) End-user means the natural or legal entity or person who owns the product and has not acquired
it with a view to reselling or installing it in the course of a business.
(b) Clean, Quiet and Safe glass was introduced by VELUX in January 2014 and carries the glazing
code 04, 06, 08, 10 and can be found on VELUX skylights.
(c) The components of insulated glass, electric control systems including motorized operators and
rain sensors, and blinds (pleated shades, venetian blinds, roller shades, lightblock shades, and awning
blinds) are covered under a separate warranty from the roof window or skylight as described by this
limited warranty.
(d) VELUX polycarbonate and dome skylights (models CD-, CE-, CT- CG-, CH-, CJ-) are covered under
a separate limited warranty and are not covered by this limited warranty. VELUX polycarbonate
skylight model CDS is covered under a separate limited warranty and not covered by this limited
warranty.
(e) The yellowing of SUN TUNNEL skylight polycarbonate components are covered under a separate
limited warranty and are not covered by this limited warranty.
VELUX products with a 5 year
limited warranty
VELUX SUN TUNNEL skylight – polycarbonate yellowing
For a period of (5) five years from the date of purchase, VELUX warrants to the
end-user that the yellowness index on clear polycarbonate shall be less than 4.0 from
the date of purchase as measured with a Hunter Lab’s spectrocolorimeter according to
ASTM D 1925, subject to the limitations set forth herein. This warranty applies to the
product exposed to ultraviolet rays in normal interior and exterior applications, which
shall exclude extreme weather conditions.
What is not covered by this SUN TUNNEL Polycarbonate
Yellowing Warranty?
This warranty exclude damages caused due to exposure to acid, or chemicals, or
corrosive substances including, but not limited to, those found in cleaning agents that
may cause physical reaction with the components of the skylight. If a defect is found
during this period, VELUX will, at its option: 1) provide a replacement component or
a replacement skylight delivered free of charge to the original point of purchase or to
the end-user, 2) repair the skylight without charge for material or labor, or 3) refund
the end-user the original purchase price.
VELUX dome skylights; aluminum curbs; blinds; manual, solar and
electric controls; skylight and SUN TUNNEL skylight accessories
(g)
For a period of (5) five years from date of purchase, VELUX warrants to the end-user
that the products listed below will be free from defects in material and workmanship.
1. VELUX dome skylights (skylights models CD-, CE-, CT-, CG-, CH-, and CJ- with
acrylic or impact modified acrylic glazing, skylight models CS2 and CK2 with
acrylic, impact modified acrylic or polycarbonate glazing, and skylight model
CDS with polycarbonate glazing)
2. VELUX Aluminum curbs
3. VELUX blinds (venetian blinds, light filtering blinds blackout blinds, single pleat-
ed blinds, double pleated blinds, and VELUX modular skylight blinds)
4. VELUX controls (skylight manual operators, skylight solar and electric motorized
operators, rain sensors, remote controls, photovoltaic panels, manual operator
handles and rods, electric control systems, power supplies, electronic accesso-
ries, and VELUX modular skylight control systems)
5. VELUX skylight accessories and SUN TUNNEL skylight accessories (trim, blind
adapter and bracket kits, accessory tray, external safety cage, internal safety
screen accessory, internal security bars accessory, curb extension ventilation,
diusers, daylight controller, light kits, energy kits, and diusion enhancer)
6. Smoke vents
If a defect is brought to our attention during this time period, VELUX will, at its
option: 1) provide replacement components or a replacement blind, control, skylight or
accessory product delivered free of charge to the original point of purchase or to the
end-user, or 2) repair the product without charge for material or labor.
What is not covered by this 5 year Limited Warranty?
Normal aging, discoloration or deterioration of the components resulting from weath-
ering, pollution, dirt or eects caused by atmospheric or environmental conditions.
Damages caused due to exposure to acid or corrosive materials including, but not
limited to, those found in cleaning agents that may cause physical reaction with the
components of the skylight are not covered by this warranty.
(g)VELUX acrylic and impact modified acrylic dome skylights: model CD- refers to specific models
CD1, CD2, CD3, and CD4; model CE- refers to specific models CE1, CE2, and CE3; model CT- refers
to specific models CT1, CT2, and CT3; model CG- refers to specific models CG1, and CG2; model CH-
refers to specific models CH1 and CH2; Model CJ- refers to specific models CJ1 and CJ2.
VELUX products with a 1 year
Limited Warranty
For a period of (1) one year from date of purchase, VELUX warrants to the end-user
that the products listed below will be free from defects in material and workmanship.
VELUX supplied steel curbs
If a defect is found during this period, VELUX will, at its option: 1) provide a replace-
ment component or a replacement curb delivered free of charge to the original point
of purchase or to the end-user, 2) repair the curb without charge for material or labor,
or 3) refund the end-user the original purchase price.
What is not covered by this 1 year Limited Warranty?
Normal aging, discoloration or deterioration of the components resulting from
weathering, pollution, dirt or eects caused by atmospheric or environmental
conditions. Damages caused due to exposure to acid or corrosive materials including,
but not limited to, those found in cleaning agents that may cause physical reaction
with the components of the skylight are not covered by this warranty.
VELUX products with a 90 day
limited warranty
For a period of 90 days from the date of purchase, VELUX warrants to the end-user
that replacement products and components not covered under any existing original
warranty will be free from defects in material and workmanship. If a defect is brought
to our attention during this time period, VELUX will, at its option: 1) provide a replace-
ment component or product delivered free of charge to the original point of purchase
or to the end-user, or 2) repair the product without charge for material or labor.
Replacement products and components do not alter the original warranty period.
Other rights
The above warranties give you specific legal rights, and you may also have other
statutory rights, which vary from State to State.
General exclusions and limitations
applicable to all warranties
The warranty period begins from the date the VELUX product is purchased from a
VELUX dealer and must be substantiated with the original invoice or sales receipt. If
the purchase date cannot be substantiated, the warranty period will begin on the date
of manufacture as indicated on each product.
This warranty does not cover any labor cost associated with the installation of
replacement products or components if VELUX chooses not to repair the product.
The providing of replacement products or components shall not extend the original
warranty period. VELUX reserves the right to provide a similar replacement product
or component if the original model is no longer available at the time of any warranty
claim. This warranty does not the cover the cost of specialty equipment, such as
cranes, boom trucks, platforms or lifts, required to install or service a replacement
product. Shipping for a replacement product or component under warranty is free only
within the continental United States, unless specifically indicated otherwise.
Do not attempt to repair or replace the product without authorization from VELUX.
VELUX will not be responsible for any damages to persons or properties, including the
Covered Product itself, caused by any unauthorized attempt to repair or replace the
product. Furthermore, VELUX may, at its option, refuse to provide any or all remedies
under this Warranty if any unauthorized attempt to repair or replace a Covered
Product causes further damages.
It is the responsibility of the end user to mitigate and minimize water damage or
any other damage that a defect in a Covered Product may cause.
This warranty will only apply if the product is finished, installed, operated and main-
tained strictly in accordance with VELUX instructions or other instructions furnished
with the Covered Product. This warranty does not cover the repair or replacement
of products damaged as a result of accident, including but not limited to accidental
glass breakage, dome breakage or crazing, problems due to water penetration such
as ice damming not resulting from default in a VELUX product, abuse, misuse, faulty
building construction or design, improper or insucient handling, alterations of the
Covered Products or addition of non-approved components, applications in areas
of high humidity, areas without proper or adequate ventilation or humidity control,
acts of God, products subjected to conditions outside their design limitations, minor
imperfections in glass or plastic components that do not aect the product in
performance or obscure vision; minor variations in glass or plastic coloration; damage
caused by adverse local conditions such as corrosive environmental factors including
acid rain; damages caused due to exposure to acid or corrosive materials including,
but not limited to, those found in cleaning agents that may cause physical reaction
with the components of the skylight; variations in wood grain or color; wood rot due
to improper maintenance or installation.
Normal aging, wear and tear, discoloration or deterioration of the components result-
ing from weathering, pollution, dirt or eects caused by atmospheric or environmental
conditions are not covered by this warranty, nor are problems arising from failure to
properly maintain the product. Glass corrosion as a result of standing water and debris
on glass are not covered by this warranty. Condensation on roof windows and sky-
lights and any related water damage which may occur as a natural result of humidity
within a building or a variation between indoor/outdoor temperatures is not a defect
and will not be covered by this warranty. The warranty on insulated glass is void if
any film is applied to the glass surface. Any water penetration through ventilation
openings in VELUX curbs are not covered by this warranty.
Custom painted skylights, roof windows, VELUX SUN TUNNEL™ skylights and
flashings are not covered by this warranty.
Disclaimer of all other warranties
THIS WARRANTY PROVIDES EXCLUSIVE REMEDIES AND IS IN LIEU OF ALL
OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO
THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED UNLESS
PROHIBITED BY APPLICABLE LAW.
THIS WARRANTY IS A FULLY INTEGRATED DOCUMENT. ANY ALTERATION OR
ADDITION TO THIS WARRANTY MUST BE IN WRITING, REFER SPECIFICALLY TO
THIS WARRANTY, AND MUST BE MADE BY AN AUTHORIZED OFFICER OF VELUX.
NO ALTERATION OR ADDITION TO THIS WARRANTY CAN BE MADE BY A VELUX
DEALER.
Exclusions of damages
IN NO EVENT SHALL VELUX BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES. IN THE EVENT THAT VELUX CANNOT
REPLACE OR REPAIR A COVERED PRODUCT WITHIN A REASONABLE TIME,
THE END-USER’S EXCLUSIVE REMEDY IS A FULL REFUND OF THE ORIGINAL
PURCHASE PRICE OF THE COVERED PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Need help
In the event that you need our help, please contact your VELUX dealer or contact us
directly:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX
So that we can provide the best response possible, please include the following
information in writing:
• Your name, address, and phone number.
• A description of the product and the product model number (located on the identifi-
cation label attached to each product).
• A description of the product concern.
• Details of attempts to address concern.
10-year “No Leak” installation
limited warranty
This Warranty applies to the original installation of the following VELUX models
(series A21) installed on residential buildings, with one layer of properly installed
roofing material, which are identifiable by the product code and size designations:
Deck mounted skylights (sold after January 1, 2010)
FS skylights and related flashings*
FSR skylights and related flashings*
VS skylights and related flashings*
VSE skylights and related flashings*
VSS skylights and related flashings*
Size designation beginning with A, C, D, M, S
Example: FS MO6 or EDL M06 (the “Covered Products”)
* Flashing kits EDL, EDW, EDM, EKL, EKW Installed according to our instructions and pitch
requirements
Curb mounted skylights (sold after April 15, 2011)
FCM skylight and related flashings**
VCM skylights and related flashings**
VCE skylights and related flashings**
VCS skylights and related flashings**
Example: FCM 2246 or ECL 2246 with adhesive skylight underlayment (the
“Covered Products”)
** Flashing kits ECL, ECW Installed according to our instructions and pitch requirements
This warranty is separate from, and in addition to, VELUX limited specific product
warranty on the Covered Products.
For a period of ten (10) years from the date of original purchase of a Covered Product,
VELUX warrants that no water will leak through the installed Covered Product or
between the installed Covered Product and the roof deck, provided that the Covered
Product is installed strictly in accordance with VELUX deck or curb mounted skylight
and related flashing installation instructions. If there is any water leakage through
the installed Covered Product or between the installed Covered Product and the roof
deck during the warranty period, VELUX will, at its option: (i) repair or reinstall the
Covered Product at its cost and expense; (ii) remove the Covered Product and install in
its place a VELUX product of the same or similar model; or (iii) reimburse the original
end-user(a) the reasonable cost of one (1) reinstallation of the Covered Product not to
exceed $1,000.00.
If the date of original purchase cannot be established, the ten (10) year warranty
period shall be deemed to begin on the date of manufacture as indicated on the
Covered Product. Any reinstallation or replacement of a Covered Product shall not
extend the original warranty period provided herein.
(a) End-user means the natural or legal entity or person who owns the product and
has not acquired it with a view to reselling or installing it in the course of a business.
How to obtain warranty protection
If you have concerns with your VELUX skylight installation, please contact your
builder, remodeler or installer, who should inspect the skylight and installation to
verify that installation is according to our instructions.
We find most of the concerns by consumers are resolved in this step.
If there is still a concern, have the builder, remodeler or installer contact VELUX
customer service department directly at:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • [e-mail]
So that VELUX can provide the best response possible, please include the following
information when contacting us:
• Your name, address, and phone number.
• A description of the product and the product model number (located on the
identification label attached to each product).
• A description of the product concern.
• Details of attempts to address concern.
A trained customer service team member will work to solve your concern over the
phone. In many cases, we solve concerns over the phone without the inconvenience of
an on-site visit.
It is the responsibility of the end user to mitigate and minimize water damage or
any other damage that a Covered Product may cause.
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