Warranty Guide

What is not covered by the Glass Hail Breakage Limited
Warranty?
This limited warranty for the VELUX Clean, Quiet and Safe glass exclude the follow-
ing: (1) Normal aging, discoloration or deterioration of the components resulting from
weathering, pollution, dirt or eects caused by atmospheric or environmental condi-
tions, (2) reinstallation labor or other consequential damages, and (3) dents, cosmetic,
superficial or other damages that do not inhibit the reasonable operation or service-
ability of the skylight in which the VELUX Clean, Quiet and Safe glass is installed. (4)
transportation costs required to deliver a replacement product to the original point of
purchase or the end-user. This limited hail breakage warranty applies solely to cracks
or breaks to the VELUX Clean, Quiet and Safe glass only specifically caused by hail
and not by any other cause of damage to the glass or skylight as verified by VELUX.
VELUX acrylic and polycarbonate skylights –
skylight dome yellowing
(e)
VELUX warrants to the end-user that the yellowness index on clear acrylic and
polycarbonate skylight domes shall be less than 4.0 for a period of (5) five years from
the date of purchase and less than 10.0 for a period of (10) ten years from the date of
purchase as measured with a Hunter Lab’s spectrocolorimeter according to ASTM D
1925, subject to the limitations set forth herein. This warranty applies to the skylight
domes exposed to ultraviolet rays in normal interior and exterior applications, which
shall exclude extreme weather conditions.
What is not covered by this Skylight Dome Yellowing Warranty?
This warranty exclude damages caused due to exposure to acid, or chemicals, or
corrosive substances including, but not limited to, those found in cleaning agents that
may cause physical reaction with the components of the skylight. If a defect is found
during this period, VELUX will, at its option: 1) provide a replacement component or
a replacement skylight delivered free of charge to the original point of purchase or to
the end-user, 2) repair the skylight without charge for material or labor, or 3) refund
the end-user the original purchase price.
(a) End-user means the natural or legal entity or person who owns the product and has not acquired
it with a view to reselling or installing it in the course of a business.
(b) Clean, Quiet and Safe glass was introduced by VELUX in January 2014 and carries the glazing
code 04, 06, 08, 10 and can be found on VELUX skylights.
(c) The components of insulated glass, electric control systems including motorized operators and
rain sensors, and blinds (pleated shades, venetian blinds, roller shades, lightblock shades, and awning
blinds) are covered under a separate warranty from the roof window or skylight as described by this
limited warranty.
(d) VELUX polycarbonate and dome skylights (models CD-, CE-, CT- CG-, CH-, CJ-) are covered under
a separate limited warranty and are not covered by this limited warranty. VELUX polycarbonate
skylight model CDS is covered under a separate limited warranty and not covered by this limited
warranty.
(e) The yellowing of SUN TUNNEL skylight polycarbonate components are covered under a separate
limited warranty and are not covered by this limited warranty.
VELUX products with a 5 year
limited warranty
VELUX SUN TUNNEL skylight – polycarbonate yellowing
For a period of (5) five years from the date of purchase, VELUX warrants to the
end-user that the yellowness index on clear polycarbonate shall be less than 4.0 from
the date of purchase as measured with a Hunter Lab’s spectrocolorimeter according to
ASTM D 1925, subject to the limitations set forth herein. This warranty applies to the
product exposed to ultraviolet rays in normal interior and exterior applications, which
shall exclude extreme weather conditions.
What is not covered by this SUN TUNNEL Polycarbonate
Yellowing Warranty?
This warranty exclude damages caused due to exposure to acid, or chemicals, or
corrosive substances including, but not limited to, those found in cleaning agents that
may cause physical reaction with the components of the skylight. If a defect is found
during this period, VELUX will, at its option: 1) provide a replacement component or
a replacement skylight delivered free of charge to the original point of purchase or to
the end-user, 2) repair the skylight without charge for material or labor, or 3) refund
the end-user the original purchase price.
VELUX dome skylights; aluminum curbs; blinds; manual, solar and
electric controls; skylight and SUN TUNNEL skylight accessories
(g)
For a period of (5) five years from date of purchase, VELUX warrants to the end-user
that the products listed below will be free from defects in material and workmanship.
1. VELUX dome skylights (skylights models CD-, CE-, CT-, CG-, CH-, and CJ- with
acrylic or impact modified acrylic glazing, and skylight model CDS with polycar-
bonate glazing)
2. VELUX Aluminum curbs
3. VELUX blinds (venetian blinds, light filtering blinds blackout blinds, single pleat-
ed blinds, double pleated blinds, and VELUX modular skylight blinds)
4. VELUX controls (skylight manual operators, skylight solar and electric motorized
operators, rain sensors, remote controls, photovoltaic panels, manual operator
handles and rods, electric control systems, power supplies, and VELUX modular
skylight control systems)
5. VELUX skylight accessories and SUN TUNNEL skylight accessories (trim, blind
adapter and bracket kits, accessory tray, external safety cage, internal safety
screen accessory, internal security bars accessory, curb extension ventilation,
diusers, daylight controller, light kits, energy kits, and diusion enhancer)
If a defect is brought to our attention during this time period, VELUX will, at its
option: 1) provide replacement components or a replacement blind, control, skylight or
accessory product delivered free of charge to the original point of purchase or to the
end-user, or 2) repair the product without charge for material or labor.
What is not covered by this 5 year Limited Warranty?
Normal aging, discoloration or deterioration of the components resulting from weath-
ering, pollution, dirt or eects caused by atmospheric or environmental conditions.
Damages caused due to exposure to acid or corrosive materials including, but not
limited to, those found in cleaning agents that may cause physical reaction with the
components of the skylight are not covered by this warranty.
(g)VELUX acrylic and impact modified acrylic dome skylights: model CD- refers to specific models
CD1, CD2, CD3, and CD4; model CE- refers to specific models CE1, CE2, and CE3; model CT- refers
to specific models CT1, CT2, and CT3; model CG- refers to specific models CG1, and CG2; model CH-
refers to specific models CH1 and CH2; Model CJ- refers to specific models CJ1 and CJ2.
VELUX products with a 1 year
Limited Warranty
For a period of (1) one year from date of purchase, VELUX warrants to the end-user
that the products listed below will be free from defects in material and workmanship.
VELUX supplied steel curbs
If a defect is found during this period, VELUX will, at its option: 1) provide a replace-
ment component or a replacement curb delivered free of charge to the original point
of purchase or to the end-user, 2) repair the curb without charge for material or labor,
or 3) refund the end-user the original purchase price.
What is not covered by this 1 year Limited Warranty?
Normal aging, discoloration or deterioration of the components resulting from
weathering, pollution, dirt or eects caused by atmospheric or environmental
conditions. Damages caused due to exposure to acid or corrosive materials including,
but not limited to, those found in cleaning agents that may cause physical reaction
with the components of the skylight are not covered by this warranty.
VELUX products with a 90 day
limited warranty
For a period of 90 days from the date of purchase, VELUX warrants to the end-user
that replacement products and components not covered under any existing original
warranty will be free from defects in material and workmanship. If a defect is brought
to our attention during this time period, VELUX will, at its option: 1) provide a replace-
ment component or product delivered free of charge to the original point of purchase
or to the end-user, or 2) repair the product without charge for material or labor.
Replacement products and components do not alter the original warranty period.
Other rights
The above warranties give you specific legal rights, and you may also have other
statutory rights, which vary from State to State.
General exclusions and limitations
applicable to all warranties
The warranty period begins from the date the VELUX product is purchased from a
VELUX dealer and must be substantiated with the original invoice or sales receipt. If
the purchase date cannot be substantiated, the warranty period will begin on the date
of manufacture as indicated on each product.
This warranty does not cover any labor cost associated with the installation of
replacement products or components if VELUX chooses not to repair the product.
The providing of replacement products or components shall not extend the original
warranty period. VELUX reserves the right to provide a similar replacement product
or component if the original model is no longer available at the time of any warranty
claim. This warranty does not the cover the cost of specialty equipment, such as
cranes, boom trucks, platforms or lifts, required to install or service a replacement
product. Shipping for a replacement product or component under warranty is free only
within the continental United States, unless specifically indicated otherwise.
Do not attempt to repair or replace the product without authorization from VELUX.
VELUX will not be responsible for any damages to persons or properties, including the
Covered Product itself, caused by any unauthorized attempt to repair or replace the
Warranty - The VELUX promise 2