Warranty

Warranty claim procedure
Thank you for reviewing the VELUX America Inc. warranty
procedure. It is our desire to handle any concerns on a
VELUX product or installation in an ecient manner. To
assist you in the process we have set up the following
procedure to guide our valuable customers.
With 70 years of experience producing skylights, we have
found that the most frequent problem regarding product
concerns relates to proper installation. Thus, the first step
of the warranty procedure is to verify with your builder,
installer or remodeler that the installation of your VELUX
product was completed according to the relevant VELUX
instructions, thus:
1
2
Step
Step
If you have concerns with your VELUX product or
installation, please contact your builder, remodeler
or installer, who should inspect the product and
installation to verify that installation is according to
our instructions.
We find that most of the concerns by consumers are
resolved in this step.
(if necessary)
If there is a concern following Step 1, have the
builder, remodeler or installer contact VELUX
customer service department directly at:
VELUX America LLC
PO Box 5001 • Greenwood, SC 29648-5001
Tel 1-800-88-VELUX • [e-mail]
So that VELUX can provide the best response
possible, please include the following information
when contacting us:
• Your name, address, and phone number.
• A description of the product and the product
model number (located on the identification label
attached to each product).
• A description of the product concern.
• Details of attempts to address concern.
Once you have contacted VELUX customer service
department, you may be asked to complete a product
information form. The form will be emailed or faxed
and helps expedite your service request.
Warranty claim procedure