Warranty The VELUX promise Specific limited product warranty 10-year “No Leak” installation warranty Warranty claim procedure
VELUX products with a 20 year limited warranty VELUX products with a 10 year limited warranty VELUX insulating glass (b)(c) VELUX roof windows, skylights, SUN TUNNEL skylights, and flashing (b)(c)(d) For a period of (20) twenty years from the date of purchase, VELUX warrants to the end-user(a) that the insulated glass unit will not develop a Insulating glass material obstruction of vision due to a failure of the glass seal.
VELUX products with a 5 year limited warranty VELUX polycarbonate clarity For a period of (5) five years from the date of purchase, VELUX warrants to the end-user that the yellowness index on clear polycarbonate shall be less than 4.0 from the date of purchase as measured with a HunterLab’s spectrocolorimeter according to ASTM D 1925, subject to the limitations set forth herein.
Do not attempt to repair or replace the product without authorization from VELUX. VELUX will not be responsible for any damages to persons or properties, including the Covered Product itself, caused by any unauthorized attempt to repair or replace the product. Furthermore, VELUX may, at its option, refuse to provide any or all remedies under this Warranty if any unauthorized attempt to repair or replace a Covered Product causes further damages.
10-year “No Leak” installation limited warranty reinstall the Covered Product at its cost and expense; (ii) remove the Covered Product and install in its place a VELUX product of the same or similar model; or (iii) reimburse the original end-user(a) the reasonable cost of one (1) reinstallation of the Covered Product not to exceed $1,000.00.
What is not covered The end-user is responsible for a one-time service inspection fee at current published rates if, after a complaint of leakage, a VELUX-authorized technician determines that the Covered Product was not installed strictly in accordance with VELUX deck mounted skylight and related flashing installation instructions or if the water penetration is not related to the skylight installation.
10-year limited warranty Hail breakage warranty for VELUX skylights with Clean, Quiet & Safe glass only For a period of ten (10) years from the date of purchase after January 1, 2014, VELUX warrants to the end-user(a) that VELUX Skylights with Clean, Quiet and Safe glass only(b) will not crack or break because of hail.
Warranty claim procedure 3 Thank you for reviewing the VELUX America Inc. warranty procedure. It is our desire to handle any concerns on a VELUX product or installation in an efficient manner. To assist you in the process we have set up the following procedure to guide our valuable customers. With 70 years of experience producing skylights, we have found that the most frequent problem regarding product concerns relates to proper installation.
XUS-20194-0115 • ©2013 VELUX Group • ®VELUX, VELUX logo are registered trademarks • VELUX SUN TUNNEL is a trademark of VELUX Group VELUX America Inc. 450 Old Brickyard Road PO Box 5001 Greenwood, SC 29648-5001 Tel 1-800-283-2831 Fax 1-864-943-2631 veluxusa.com whyskylights.
