Warranty Guide

ManualsBrandsVELUX ManualsDoors & Windows22-1/8 in. x 46-7/8 in. Top Hinged Roof Window with Laminated LowE3 Glass

Thank you for purchasing a VELUX America LLC (“VELUX”) product. This LIMITED WAR-

RANTY applies to the VELUX products detailed herein purchased on or after July 1, 2019

(the “Eective Date”) from an authorized VELUX dealer and installed in the U.S.

Within the meaning of this LIMITED WARRANTY:

• “Covered Products” means the VELUX products identiﬁed in the table in section 1 below.

• “End-user” means the natural or legal person who owns the Covered Product and who

has not acquired for the purpose of reselling or installing it in the course of business;

• “Labor costs” cover only labor costs for work related to the replacement of the Covered

Product;

• “Leak” requires the penetration of water in liquid form through the Covered Product, or

between the Covered Product and roof deck caused by the installation of the Covered

Product in accordance with the relevant VELUX installation instructions. Condensation on

a Covered Product, which may occur as a natural result of humidity within a building or a

variation between indoor and outdoor temperatures, is not a “leak,” is not covered by this

warranty and is speciﬁcally excluded.

Please note that VELUX may, in its sole discretion, amend or revise this LIMITED

WARRANTY, including the claims procedure, from time to time. Please go to www.veluxusa.

com for the most updated information.

1. APPLICABLE LIMITED WARRANTIES

Subject to the terms, conditions and exclusions set forth herein, including section 3

below entitled “WHAT IS NOT COVERED”, VELUX provides End-Users with a LIMITED

WARRANTY with respect to the Covered Products as follows:

WHAT IS COVERED LIMITED WARRANTY PERIOD

A. VELUX UNIT SKYLIGHTS, ROOF WINDOWS,

MODULAR SKYLIGHTS (VMS), AND FLASHINGS

i) The insulating glass within unit skylights (for models FS,

VS, VSE, VSS, FCM, VCM, VCE, VCS, QPF, EF, EV, EVMS,

QFT, and QVT) distributed by VELUX will not develop a

material obstruction of vision as a result of dust or ﬁlm

formation on the internal glass surface caused by a failure

of the hermetic seal except when failure of hermetic seal

is due to breakage of cracking in the glass surface.

20 years

ii) VELUX roof windows, glass unit skylights, VMS, and

ﬂashings distributed by VELUX will be free from defects

in material and workmanship.

10 years

iii) VELUX laminated glass unit skylight hail breakage (for

models FS, VS, VSE, VSS, FCM, VCM, VCE, VCS, QPF, EF,

EV, and EVMS): VELUX laminated glass unit skylights in

double and triple panes will not crack or break because

of hail. This LIMITED WARRANTY is applicable only if

VELUX: (a) is able to verify that the laminated glass pane

on any VELUX Unit Skylight subject to this LIMITED

WARRANTY is cracked or broken as a result of hail, and

(b) receives conﬁrmation of the occurrence of hail from

the National Weather Service for the appropriate location

of original installation.

10 years

iv) VELUX Acrylic Unit Skylights distributed by VELUX

will be free from defects in material and workmanship.

5 years

B. SUN TUNNEL® SKYLIGHTS

i) For VELUX Sun Tunnel

Skylight rigid tunnel only: The

reﬂection-enhanced material in the Sun Tunnel

Skylight

shall be free from defects in material and workmanship

and correspond to the agreed materials properties. The

material under normal interior environmental conditions

will not splinter, yellow, darken, peel-o, blister, crack,

or develop any other surface deterioration reducing the

reﬂectivity when used as instructed in the relevant VELUX

product instructions.

20 years

ii) VELUX Sun Tunnel

Skylights distributed by VELUX will

be free from defects in material and workmanship.

10 years

iii) VELUX Sun Tunnel

Skylight acrylic dome yellowing:

The yellowness index (“YI”) on clear acrylic Sun Tunnel

Skylight domes shall be less than 4.0 for a period of (5)

ﬁve years from the date of purchase and less than 10.0

for a period of (10) ten years from the date of purchase as

measured with a HunterLab’s spectrocolorimeter accord-

ing to ASTM D 1925.

5 years (YI<4.0)

10 years (YI<10.0)

iv) VELUX Sun Tunnel

Skylight polycarbonate dome yel-

lowing: The yellowness index (“YI”) on clear polycarbonate

Sun Tunnel

Skylight domes shall be less than 4.0 for a

period of (5) ﬁve years from the date of purchase as mea-

sured with a HunterLab’s spectrocolorimeter according to

ASTM D 1925.

5 years (YI<4.0)

C. ELECTRICAL / SOLAR CONTROL SYSTEMS, SKYLIGHT / ROOF WINDOW / VMS /

SUN TUNNEL ACCESSORIES AND SUNSCREENING ACCESSORIES

i) VELUX controls (skylight manual operators, skylight

solar and electric-motorized operators, rain sensors,

remote controls, photovoltaic panels, manual operator

handles and rods, electric control systems, power

supplies, electronic accessories, and VELUX Modular

Skylight control systems) will be free from defects in

material and workmanship.

5 years

ii) VELUX skylight accessories and Sun Tunnel

Skylight

accessories (trim, blind adapter and bracket kits, acces-

sory tray, external safety cage, internal safety screen

accessory, internal security bars accessory, curb exten-

sion ventilation, diusers, daylight controller, electrically

powered light kits, energy kits, and diusion enhancer)

will be free from defects in material and workmanship.

5 years

iii) VELUX blinds (venetian blinds, light-ﬁltering blinds,

blackout blinds, single-pleated blinds, double-pleated

blinds, and VELUX Modular Skylight blinds) will be free

from defects in material and workmanship.

5 years

D. VELUX COMMERCIAL PRODUCTS

i) VELUX Polycarbonate Unit Skylights (for models CD1,

CD2, CD3, CD4, CE1, CE2, CE3, CE4, CT1, CT2, CT3, CT4,

CG1, CG2, CH1, CH2, CJ1 and CJ2): VELUX Polycar-

bonate Skylights will be free from defects in material,

workmanship, and that no water will leak through the

installed VELUX Polycarbonate Skylight, which includes

coverage against cracking or crazing of the polycarbon-

ate material that would result in a water leak.

15 years

ii) VELUX Polycarbonate Unit Skylights glazing material

(Hail Breakage Warranty for models CD1, CD2, CD3,

CD4, CE1, CE2, CE3, CE4, CT1, CT2, CT3, CT4, CG1, CG2,

CS2, CH1, CH2, CJ1 and CJ2): VELUX Polycarbonate

Unit Skylights will not crack or break due to hail. This

LIMITED WARRANTY is applicable only if VELUX: (a)

is able to verify that the VELUX Polycarbonate Skylight

subject to this LIMITED WARRANTY is cracked or

broken as a result of hail, and (b) receives conﬁrmation

of the occurrence of hail from the National Weather Ser-

vice for the appropriate location of original installation.

15 years

iii) VELUX Acrylic and Polycarbonate Unit Skylight inte-

gral metal frames (for models CD1, CD2, CD3, CD4, CT1,

CT2, CT3, CT4, CH1 and CH2): VELUX Acrylic and Poly-

carbonate Skylights will be free of any manufacturers

defect or deterioration of the aluminum metal frames.

15 years

iv) VELUX Acrylic and Polycarbonate Unit Skylights

dome yellowing (for models CD1, CD2, CD3, CD4, CE1,

CE2, CE3, CE4, CT1, CT2, CT3, CT4, CG1, CG2, CH1, CH2,

CJ1, CS2, CK2 and CDS): The yellowness index (“YI”)

on clear acrylic and polycarbonate skylight domes shall

be less than 4.0 for a period of (5) ﬁve years from the

date of purchase and less than 10.0 for a period of (10)

ten years from the date of purchase as measured with

a HunterLab’s spectrocolorimeter according to ASTM

D 1925.

5 years (YI<4.0)

10 years (YI<10.0)

v) VELUX Acrylic Unit Skylights, Circular Skylights,

VELUX Polycarbonate Unit Skylight model CDS distrib-

uted by VELUX will be free from defects in material and

workmanship.

5 years

vi) VELUX metal-framed skylight systems, continuous

vaults, translucent wall systems and canopies will be

free from defects in material and workmanship.

5 years

vii) VELUX aluminum curbs will be free from defects in

material and workmanship

5 years

viii) VELUX shrink out and mechanical smoke vents will

be free from defects in material and workmanship

5 years

ix) VELUX supplied steel curbs will be free from defects

in material and workmanship

1 year

VELUX LIMITED WARRANTY

Warranty - The VELUX promise 1

VELUX America LLC

Phone number: 1-800-88-VELUX

Email address: velux.solution@velux.com

Website: www.veluxusa.com/help/contact-us

Summary of content (4 pages)

PAGE 1
VELUX LIMITED WARRANTY Thank you for purchasing a VELUX America LLC (“VELUX”) product. This LIMITED WARRANTY applies to the VELUX products detailed herein purchased on or after July 1, 2019 (the “Effective Date”) from an authorized VELUX dealer and installed in the U.S. Within the meaning of this LIMITED WARRANTY: • • • • “Covered Products” means the VELUX products identified in the table in section 1 below.
PAGE 2
WHAT IS COVERED LIMITED WARRANTY PERIOD E. OTHER (RESIDENTIAL OR COMMERCIAL) PRODUCTS / COMPONENTS SUPPLED BY VELUX NOT LISTED UNDER THE ABOVE COVERED PRODUCTS i) Other products / components 90 days F. REPLACEMENT PRODUCTS / COMPONENTS SUPPLIED BY VELUX i) Such replacement products and components will be free from defects in material and workmanship 90 days G.
PAGE 3
.2.3. 3.2.4. 3.2.5. 3.2.6. 3.2.7. 3.2.8. that do not inhibit the reasonable operation or serviceability of the skylight in which the VELUX laminated glass is installed. Such LIMITED WARRANTY applies solely to cracks or breaks to the VELUX laminated glass only specifically caused by hail and not by any other cause of damage to the glass or skylight as verified by VELUX.
PAGE 4
11. DISCLAIMER OF ALL OTHER WARRANTIES THIS LIMITED WARRANTY PROVIDES THE EXCLUSIVE REMEDIES WITH RESPECT TO THE COVERED PRODUCTS ONLY AND IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.