Warranty The VELUX promise Specific limited product warranty 10-year “No Leak” installation warranty Warranty claim procedure
0 year limited warranty 10 year limited warranty VELUX insulating glass (b)(c) VELUX roof windows, skylights, SUN TUNNEL skylights, and flashing (b)(c)(d) For a period of (20) twenty years from the date of purchase, VELUX warrants to the end-user(a) that the insulated glass unit will not develop a Insulating glass material obstruction of vision due to a failure of the glass seal.
and exterior applications, which shall exclude extreme weather conditions. If a defect is found during this period, VELUX will, at its option: 1) provide a replacement component or a replacement skylight delivered free of charge to the original point of purchase or to the end-user, 2) repair the skylight without charge for material or labor, or 3) refund the end-user the original purchase price.
This warranty will only apply if the product is finished, installed, operated and maintained strictly in accordance with VELUX instructions or other instructions furnished with the Covered Product.
10-year “No Leak” installation limited warranty This Warranty applies to the original installation of the following VELUX models (series A21) installed on residential buildings, with one layer of properly installed roofing material, which are identifiable by the product code and size designations: Deck mounted skylights (sold after January 1, 2010) • FS skylights and related flashings* • VS skylights and related flashings* • VSE skylights and related flashings* • Size designation beginning with A, C, D, M,
What is not covered The end-user is responsible for a one-time service inspection fee at current published rates if, after a complaint of leakage, a VELUX-authorized technician determines that the Covered Product was not installed strictly in accordance with VELUX deck mounted skylight and related flashing installation instructions or if the water penetration is not related to the skylight installation.
Warranty claim procedure 2 Thank you for reviewing the VELUX America Inc. warranty procedure. It is our desire to handle any concerns on a VELUX product or installation in an efficient manner. To assist you in the process we have set up the following procedure to guide our valuable customers. So that VELUX can provide the best response possible, please include the following information when contacting us: • Your name, address, and phone number.
In some cases the solution can only be determined by an on-site visit. In these cases additional spare parts may need to be ordered from our factory and a follow-up on-site visit may be necessary. VELUX may, in its sole discretion, amend or revise this warranty. Please go to www.veluxusa.com/warranty for VELUX most updated warranty claim procedure information. Warranty claim procedure Thank you in advance for purchasing VELUX products.
XUS-20194-0213 • ©2013 VELUX Group • ®VELUX, VELUX logo are registered trademarks • VELUX SUN TUNNEL is a trademark of VELUX Group VELUX America Inc. 450 Old Brickyard Road PO Box 5001 Greenwood, SC 29648-5001 Tel 1-800-283-2831 Fax 1-864-943-2631 www.veluxusa.