Use and Care Manual

05 Product
and Customer
Support
We hope you will enjoy your skylight for
years to come but we know things happen.
Inclement weather, reroofing, accidents or
even remodeling and replacement issues.
Don’t worry; VELUX has you covered! With
our industry leading No-Leak Warranty and
our team of customer care experts, we’re here
to help.
CUSTOMER SERVICE
For general customer support or assistance
ordering replacement or accessory parts,
reach out to the customer service team.
Our team is available via chat or phone at
800-888-3589 Mon-Fri 7:30-8AM EST
and Sat 9-5PM EST or you can email via
our website.
TECH SUPPORT
For questions regarding product installation,
programming remotes, maintenance, warranty
repairs, etc. reach out to our technical support
team through our website. You can also reach
them by calling the customer service number
and selecting the prompt for tech support.
REGISTERING YOUR SKYLIGHT:
Remember to always register your product(s)
to stay in the know.
WARRANTY INFORMATION:
As the world leader in roof windows and
skylights, we stand behind our products
with an industry-leading warranty. It’s a
commitment we’ve kept for more than
80 years.
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