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Warranty Policy
Venom Group International > Warranty Policy
GUARANTEE
All products sold by Venom Group are inspected and adjusted individually before leaving the
manufacturer and are guaranteed to be free of material defects and manufacturing faults when
new.
General Warranty Policies
Venom Group warrants all products to be free of material and workmanship defects for a period
of 30 days* from date of purchase for all electronic components and 90 days* for all non-
electronic components. If a component is defective or was not correctly made, Venom Group
will, at its sole discretion, repair or replace the item free of charge. This is a non-transferable
warranty and does not cover normal wear and tear, crash or water damage, modifications, failure
to perform routine maintenance, or any damages arising as a result of improper use.
*Please refer to the Venom Lifetime Battery Replacement Plan for warranty information
pertaining specifically to Venom® rechargeable battery packs.
Venom Limited Lifetime Battery Replacement Plan
We are so certain of the quality of our batteries that we offer a Venom Limited Lifetime Battery
Replacement Plan on all of our rechargeable battery packs. Venom® will, at its discretion, repair
or replace defective batteries free of charge within a period of 1 year from the original date of
purchase. Year 2 onward, any Venom® battery can be exchanged for a brand new battery of
same size and type for 30% off original retail pricing. This is a non-transferable warranty and
does not cover commercial use, normal wear and tear, crash or water damage, modifications,
batteries where the entire pack voltage has dropped below the safe cutoff point, or any damages
arising as a result of improper use. We reserve the right to deny replacement to any serial abusers
of our customer friendly policy.
A Note Concerning International Shipping
Duties and taxes are not included in the item price or shipping charges. Please check with your
local customs office before making a purchase from venom-group.com. Your local authorities
will add these charges and expect payment upon delivery. These fees are not additional shipping
charges assessed by Venom Group. We will not falsify the declared value of an item or mark a
package as gift to reduce import fees, as this practice is illegal.
Refused Orders Due to Non-Payment of Duties and Taxes
If your order is returned to us for failure to pay duties and taxes assessed by your country,
we will not refund your original purchase price or any shipping charges incurred.
Important Notice
Venom Group assumes sole responsibility for our products; therefore, dealers should not be
involved in any warranty issues. All warranty claims are to be directed to Venom Group