User's Manual Part 3

Troubleshooting FloPoint
®
Elite Uroflow System
page 88 User’s Manual
Diagnosing Problems
ScanPoint
®
Problems
Issue / Problem Answer
How can I improve my
system’s security and
privacy?
To view recommended security and privacy practices,
from the ScanPoint
®
Help menu and select “Security
Best Practices.”
When I insert the
ScanPoint
®
disk into the
CD drive, the installation
screen does not appear.
If the installation screen does not automatically open
when you insert the ScanPoint
®
CD, you can start
installation this way:
1. On the Windows taskbar, click Start > Run. The
Run dialog will open.
2. Type: D:\setup.exe (where D is the name assigned
to the CD drive) and click Ok.
I can’t access the
ScanPoint
®
Web site.
Check your Internet connection.
I can’t start ScanPoint
®
. Exit all open Internet Explorer windows and restart the
program.
I can’t log onto
ScanPoint
®
.
You may have mistyped your login name and password.
Try entering them again making sure that they are
spelled correctly and that you are using upper and lower
case letters as appropriate.
If you can’t remember your login name or password,
click Get help with sign in.
My ScanPoint
®
session
has expired.
Your ScanPoint
®
session has timed out because it was
idle for over 12 hours. You must log in again.
Why do some text boxes
have red asterisks (*)?
A red asterisk indicates that the text box cannot be left
blank. You are required to enter text in any field marked
with a red asterisk.
I can’t find the exam
results I want.
Make sure the exam was transmitted to your account
and not someone else’s. If it was transmitted to your
account but you still can’t find it, one of the following
conditions may apply:
 ScanPoint
®
may not have validated the exam
yet. Wait a few minutes and try again.
 The exam results may have already been
viewed. If so, go to the Past Exams menu and
request the results again.