User manual

Chapter 4 Trouble Shooting
1. No display on LCD or the unit does not operate when power on.
Please check the connection of power cable and the environment of power outlet is normal.
2. LCD shows the Error message.
During operations like Copy, Test, Compare and Verify, you may press ESC button to abort the
operation. An Error message will be shown on the LCD. With some CD writers the abort will
cause the duplicator to hang up and you have to re-start the power to return to normal operation.
Failed reading may cause the error message shown on the LCD display. Change the master CD
to try again.
During operation if buffer under run or writing errors occur, the LCD will show error message like:
Pass xx, failed xx.
If there is no device connected and detected by duplicator during power-on, the duplicator will
show error message on LCD before entering the main menu.
3. CD-ROM can not read disc and shows error message.
Check the format of master CD or master CD itself for damage.
Use any of the CD-Writers to read the master; if it works, the CD-ROM may be defective or not
compatible with CD-ROM.
4. Buttons do not function.
May be still busy on task.
Button malfunction.
Faulty board.
5. Copy completed but CD-R disc is not readable / executable?
Use compare to check.
Change to source drive to test.
6. The failure rate is high.
Lower the speed of CD-Writers and try again.
Quality of bland disc is poor.
Check for latest firmware version.
Check the CD-Writer maximum writing speed.
7. Can not boot-up or fail to upgrade firmware.
Contact your dealer to solve the problem. Please note you may be charged for this.
A failed firmware upgrade might cause failed boot. This can only be solved by returning the
duplicator to the agent or factory directly.
8. To cancel the duplicator working process.
Press “ESC” button for 2 seconds to cancel any “Copy”, “Test”, or “Verify” etc. function while the
job in working process.