Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
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1. Performing System Supervisor Tasks
Once the installing technician sets up the VP system at a site, an on-site system supervisor
must be appointed to perform day-to-day system maintenance tasks. This document defines
the tasks a system supervisor may need to perform and details the procedures for completing
each task.
Before you attempt to complete any VP system supervisor functions, you must be familiar
with the basic capabilities and structure of the VP system. These points are discussed in the
following section.
1.1 What Does the VP System Do?
In its simplest form, the VP system acts like a telephone receptionist. It answers incoming
calls and transfers them to the appropriate extension. If the called extension is not available
(busy or no answer), the VP system offers to take a message or try an alternative extension.
VP system functionality includes:
• Automated attendant features
• Voice mail features
These two functions work together to provide smooth call coverage at a VP system site.
1.1.1 What is an Automated Attendant?
The VP system automated attendant features perform the tasks of a live attendant. The
following table illustrates how.
Live Attendant VP System Automated Attendant
Answers an incoming call by lifting telephone. Answers an incoming call by going “off-hook.”
Greets the caller with a phrase such as,
“Welcome to [XYZ Company].”
Greets the caller by playing a pre-recorded
greeting such as, “Welcome to [XYZ Company].”