Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
2-1
2. Using a Mailbox as a Subscriber
2.1 Identifying Yourself as the Mailbox Owner
When you call in to the VP system, you are treated as an outside caller and you can leave
messages, transfer to an extension, and access features available to outside callers. To listen
to the messages in a mailbox, you must identify yourself to the VP system as the mailbox
owner by logging into the mailbox.
To log into a mailbox, you must access the voice mail gateway by calling into system box
9992. Normally, you access this system box via a Routing box. By default, on all Routing
boxes set up on the system, the # key routes callers who press it to box 9992 (the gateway
box). If you set up additional Routing boxes, it is strongly recommended that you retain the
9992 setting beside the # key on Routing box setup screens. This way, a caller can press #
from almost anywhere in the system to access the voice mail gateway, which provides access
to system mailboxes.
You can also access the voice mail gateway by pressing # when the VP system is playing the
greeting for a mailbox (for example, “Hi, this is Mary. Sorry I can’t take your call. Leave
me a message after the tone…”).
When your call is routed to the voice mail gateway (box 9992), the VP system prompts you
to enter your mailbox number. Once you enter a valid mailbox number, the system prompts
you for the password to the mailbox. Once you enter the valid password, you gain access to
the mailbox, including all the messages it stores.
Hint: If the VP system pauses for a few seconds after you finish entering the
password, press the # key. This informs the VP system you have finished
dialing.
If the password entered is invalid, the VP system asks the caller for the mailbox and password
up to two more times. If the correct password is not entered during the second or third
attempt, the VP system says, “Good-bye,” and disconnect the call.