Installation manual

SYSTEM SUPERVISOR AND SUBSCRIBER GUIDE 9.0 VER. 1
1-7
Possible System
Supervisor Tasks
Description Keyboard Input
Required?
Modify the
greeting played by
a Routing box.
When a call comes into the VP system, it is
processed by a Routing box, which plays a
greeting to the caller and may offer the caller
options on how the call can proceed (“Press 2
for Sales,” for example). You may need to
modify the greeting played by a particular
Routing box, if for example, you want to
customize the greeting played by the Routing
box that answers calls on a particular holiday or
if you need to add or eliminate a routing option
voiced to callers (such as, “Press 5 for
Customer Service”).
No. Either interface
can be used.
Modify the routing
in a Routing box.
As discussed above, when a call comes into the
VP system, it is processed by a Routing box,
which plays a greeting to the caller and may
offer the caller options on how the call can
proceed (“Press 2 for Sales,” for example). You
may need to add or eliminate a routing option
available to callers (such as, “Press 5 for
Customer Service”) or modify the box to which
the call is routed when callers select the option
(you may want to send the call to mailbox 399
instead of 395, for example). When you change
single-digit key routing, you must also change
the greeting voiced by the routing box, as
discussed above.
No. Either interface
can be used to modify
single-digit call routing.
Note that you can
modify the routing
technique (routing
based on day of week,
call sequence, etc.),
only through the
screen interface.