Warranty

1 halsteadintl.com
February 20, 2019 Please contact 1-866-843-8453 for further assistance.
PRODUCTS & COVERAGE
Halstead New England warrants that its Verge
™
flooring will be free from
manufacturing defects and, under normal use and maintenance, will not Wear,
Fade, or Stain resulting in loss of original pattern and color, for a specified length
of time from the date of purchase as set forth in the ’Warranty Coverage’ chart on
the right. This Limited Warranty only applies provided the flooring covered by this
warranty is installed and maintained according to the Verge Professional Dryback
LVT Installation Manual.
PRE-INSTALLATION
Halstead New England warrants that its flooring is free of visual defects. You and/or
your installer should carefully inspect each piece before installation. Any pieces that
appear to have defects should not be installed. Halstead New England will not be
responsible for any claim for flooring installed with visual defects.
INSTALLATION
This Limited Warranty covers materials and fair market-value labor if professional
installation was paid for when the flooring was originally installed. Please refer to
the current Verge Professional Dryback LVT Installation Manual for detailed
installation instructions. All instructions contained in the current Installation Manual
must be followed when installing Verge flooring, or this warranty will be voided.
Please check halsteadintl.com for the current Manual.
REPLACEMENT/REPAIRS
Halstead New England reserves the right to repair any flooring and/or to use its
own source to obtain an installer for replacement flooring. If Halstead New England
repairs or replaces any flooring as a result of a warranty claim, you will be required to
clear, at your own expense, any items placed over the affected areas subsequent to
the original installation. In the event that Halstead New England repairs or replaces
any flooring covered under this Limited Warranty, this Limited Warranty shall remain
in effect with respect to such flooring for a period limited to the remaining eligible
duration of the original Limited Warranty.
TERMS FOR WARRANTY
If a defect covered by this Limited Warranty is found within the warranty period
and reported in writing to the merchant from which the flooring was purchased,
Halstead New England will supply new flooring material of similar color, pattern
and quality to replace the defective area. Halstead New England will also pay fair
market-value labor if professional installation was paid for when the flooring was
originally installed. Labor costs will not be covered if professional installation was
not paid for when the flooring was originally installed.
In case of questions regarding the terms of this Limited Warranty, contact Halstead
New England Customer Service at [phone]. Halstead New England reserves
the right to inspect any flooring, request samples, secure photographs or any other
information as may be required to ascertain the nature of any claim under this
Limited Warranty.
EXCLUSIONS
The following are not covered by this Limited Warranty:
• Dissatisfaction or damage due to improper installation or maintenance,
including use of improper adhesives, cleaning solutions or finishes, subfloor
moisture, alkalinity, hydrostatic pressure, unevenness or irregularities. Refer
to the Verge Professional Dryback LVT Installation Manual for more
details.
• Damage caused by fire, burns, abuse, flooding, moisture, mildew, spills,
scratches, abrasive scouring pads, scuffing, staining, construction or
installation.
• Damage caused by vacuum cleaner beater bar, indentations or damage
caused by spiked heeled shoes, improper rolling loads, castor wheels,
chairs or other furniture without proper floor protectors and cuts from sharp
objects.
• Changes in color or sheen from exposure to sunlight or due to use of rubber-
backed mats.
• Exterior applications.
• Loss of gloss.
• Minor shading, color or texture differences between samples or printed color
photographs or illustrations and delivered product.
• Flooring sold as irregulars or trial grade materials or “as is”.
• Installation issues related to the bonding of Verge LVT to the subfloor. It is
the sole responsibility of the purchaser/installer to use the proper adhesive
for the jobsite conditions/project use conditions. Such issues will be the sole
responsibility of the adhesive manufacturer. It is recommended that prior
testing and approval of adhesives be obtained by the adhesive manufacturer.
• This Limited Warranty is void if, prior to installation, this flooring is not
acclimated to room temperature (between 65°F – 85°F / 18°C – 29°C) at
the job site for a minimum of 24 to 48 hours and, if post-installation, such
flooring is not continuously maintained at such temperature.
• Flooring sold via the internet after the 1-year warranty period, as set forth
above.
• Loss due to loss of time, inconvenience, incidental expenses (such as
telephone calls, labor and/or materials) incurred in the removal or reinstallation
of the affected material, and any other incidental or consequential damages.
• Some states do not allow the exclusion or limitation of incidental or
consequential damages, so that the above limitations and exclusions may
not apply. Your Limited Warranty gives you specific legal rights, and you may
have other legal rights, which vary from state to state.
This Limited Warranty is in lieu of any other warranties, expressed or implied. Please
keep your receipt. Halstead New England requires a valid proof of purchase in the
form of a sales receipt, invoice, or statement, which shows the date, product and
location purchased. Original receipts are prone to fading over time. We suggest that
you make a photocopy or scan your receipt for future warranty purposes.
CARE AND MAINTENANCE
Instructions for the care and maintenance of Verge flooring can be found in the
Verge Professional Dryback LVT Installation Manual. The current version of this
document can be found at halsteadintl.com.
Please direct any questions regarding the care and maintenance of Verge flooring to
Halstead New England Customer Service at [phone].
WARRANTY OWNER
This Limited Warranty applies only to the original purchaser and the original
installation site and is not transferable and, with respect to the residential warranty,
applies only to a resident homeowner.
Claims under this Limited Warranty must be made to the following address:
Verge
™
Warranty Department
Halstead New England
119 Thomas Street
Calhoun, GA 30701
WARRANTY
WARRANTY
COVERAGE
Manufacturing Defect, Wear, Fade, Stain*
WEAR LAYER RESIDENTIAL COMMERCIAL
21.7mil (0.55mm)
-VergePRO
Limited Lifetime 15 Years
8mil (0.2mm)
-Verge
Limited Lifetime 10 Year Light**
*DEFINITIONS / TO BE COVERED:
Wear: must be through the wear layer to the degree that the printed pattern is
affected or altered.
Fade: must be to the degree that the floor is permanently discolored.
Stain: must be from normal household cleaning agents, chemicals or routine care
& maintenance.
**Light Commercial: refers to environments with light foot traffic and light point
loads, e.g. private offices, reception areas, guest rooms or others areas not
subject to frequent and harsh traffic nor the use of heavy machinery
Product Description: Dryback LVT Plank
Grade Levels: Above Grade / On Grade / Below Grade
Installation Method: Glue Down