User`s guide

User’s Guide to Emdeon TRANZ Multipayers October 21, 2005
Customer Support – 800.333.0263 Page 6 of 6 Fax-on-Demand – 800.760.2804
58110 © 2005 Emdeon Business Services LLC. All Rights Reserved Document Order # 5993
Waiting for Answer
Problem
The POS terminal is waiting for an answer from Emdeon Customer Support.
Solution
This message indicates the POS terminal successfully dialed into the Emdeon data
center but is waiting for an answer. This message occurs periodically during normal
operation and does not necessarily indicate a problem. However, if the problem
persists, call Emdeon Customer Support.
Redialing
Problem
The POS terminal is redialing.
Solution
This message indicates the POS terminal is redialing because it did not receive an
answer from Emdeon within 30 seconds. This message occurs periodically during
normal operation and does not necessarily indicate a problem. However, if the
problem persists, call Emdeon Customer Support.
No Answer
Problem
The POS did not receive an answer from the Emdeon Data Center.
Solution
This message indicates the POS dialed all primary and secondary numbers three
times and did not receive an answer from Emdeon. Call Emdeon Customer
Support.
Bad RX Communication or Bad TX Communication
Problem
The POS could not transmit data.
Solution
This message appears if data could not be transmitted because of noise or other
interference on the telephone line. Try again. If the problem persists, call Emdeon
Customer Support.
Printer Issues
Problem
Your printer is not printing.
Solution
Check all cable connections. Turn the power switch off and back on. Run a print
test. See “
Running a Print Test” on page 5. If the problem persists, call Emdeon
Customer Support.
Customer Support
7:00 AM to 6:00 PM CST Monday through Friday
Telephone 800▪333▪0263
Fax 615▪843▪2539
E-mail
[e-mail]
hours are subject to change