User manual

Card reader not working
• Make sure that card has been swiped so that its magnetic strip is facing downward and to the
right side of the terminal.
• Be sure to swipe card from back to front of the terminal.
• Contact the technical support help desk.
Possible PIN pad error
•
Verify that the PIN pad is properly plugged into the PIN connector on back of terminal.
• Check the line to the PIN pad itself.
Receipt prints “CANCELED”
•
The terminal will display a host response, or some type of error message, as to why the
transaction was canceled.