C680 Installation Guide A R R I V E S T F N O I 6 . B Verifone Part Number DOC268-063-EN-B, Revision B.
C680 Installation Guide © 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . .
C ONTENTS Conducting a Contactless Transaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3G and CDMA Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial-up/Ethernet Connectivity . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up and installing the C680 terminal. Audience Organization This guide is useful for anyone installing and configuring a C680 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. T F Chapter 2, Setup. Explains how to set up and install the terminal.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
P REFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions.
CHAPTER 1 Terminal Overview C680 features a color screen display, fast processor, abundant memory, and PCI 4.0 security. It is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a 3.5” TFT LCD display and spill-resistant keypad. It supports the GPRS, 3G, CDMA, Wi-Fi, and Bluetooth communications technology. A R R Figure 1 NOTE I V E S T F N O I 6 . B C680 Terminal Verifone ships variants of this terminal for different markets.
TERMINAL O VERVIEW Features and Benefits Features and Benefits This terminal provides the right combination of features and functions including a triple-track magnetic stripe card reader, smart card reader, color screen display, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of • Use • 3.5” TFT LCD display for boundless application possibilities and easy readability under various lighting conditions. • keypad provides tactile response to simplify usage and minimize finger slips.
CHAPTER 2 Setup This chapter describes the terminal setup procedures for: Terminal Location • Terminal Location • Inside the Shipping Carton • Terminal Features • Installing the SIM/SAM/R-UIM/Micro-SD Cards • Connection Ports • Installing the Paper Roll • Installing the Dongle • Power Supply • Using the Battery • Battery Behavior (No Power Pack) • Charging the Battery A R T F N O I 6 .
S ETUP Terminal Location • CAUTION Do not use outdoors. This unit is not waterproof or dustproof and is intended for indoor use only. Any damage to the terminal from exposure to rain or dust may void any warranty. Electrical • Considerations • Avoid using the unit during electrical storms. • Do not use near water or in moist conditions. • Disconnect the device from its POS terminal before cleaning.
S ETUP Inside the Shipping Carton Inside the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. Unpacking the To unpack the shipping carton: Shipping Carton 1 Remove and inspect the following items: • Terminal • Power pack • Paper roll A R 3 6 . B N O I Remove all plastic from the terminal and other components.
S ETUP Terminal Features Terminal Features Familiarize yourself with the terminal features before continuing with the installation process: THERMAL PRINTER TOUCHSCREEN DISPLAY MAGNETIC CARD READER A R T F ON Figure 3 NOTE RE TELEPHPONE-STYLE KEYPAD 6 . B SMARTCARD READER I S I V C680 Terminal Features Verifone ships variants of C680 terminals to different markets. Your terminal may have a different configuration from the features described in this section.
S ETUP Installing the SIM/SAM/R-UIM/Micro-SD Cards 3G Support The 3G variant uses Gemalto EHS6 radio module that incorporates 3G HighSpeed Packet Access (HSPA) connectivity. CDMA Support The CDMA variant uses Telit CE910-SC module, a single-band 800 MHz CEMA 1XRTT wireless module designed for APAC networks requiring R-UIM card technology.
S ETUP Installing the SIM/SAM/R-UIM/Micro-SD Cards 5 Remove the card slot cover by pushing the movable side of of the terminal with your finger or by using a screw driver to release. K LOC O PE A N B Figure 5 Remove Card Slot Cover 6 With the gold contacts facing down, insert the SIM/SAM/R-UIM card into the cardholder. A R LOCK OPEN R I V E Figure 6 S T F 6 . B N O I SIM/SAM Card Installation For micro-SD card, slide down the card slot cover to open.
S ETUP Connection Ports Connection Ports The terminal has one primary micro-USB port on the side used for power and/or download. There is another micro-USB connector USB Host located at the back of the terminal for peripheral connection. Powered RS-232 is supported via RJ11 for modem connection, and via a 4-pin connector debug and OS download. 4 PIN WIRE A R Figure 8 T F Connection Ports 6 .
S ETUP Installing the Paper Roll Powered RS-232/4- The powered RS-232/4-pin connector on the back of the terminal is mainly Pin Connection designed for 1D/2D barcode scanner. Powered RS-232/ Similar to 4-pin connection, powered RS-232/RJ11 connector on the back of the RJ11 Connection terminal is designed for 1D/2D barcode scanner. Installing the Paper Roll A fast, quiet thermal printer is built into the terminal.
S ETUP Installing the Dongle 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it. 9 Tear the paper off against the serrated plastic strip in the printer. Installing the Dongle C680 Dongle is supported in some countries.
S ETUP Power Supply 3 Replace the original cover with the new retrofitted cover and slide it back in place to unexpose the ports. Screw to secure. C B A A Figure 13 T F Replacing Old Cover with Retrofitted Cover To Close 4 Plug the power pack to the power outlet to prepare the Dongle for the necessary connections (dial-up, LAN, peripheral device, and USB). See Power Supply for more information. A R A R I V E Figure 14 Power Supply S N O I 6 .
S ETUP Using the Battery The C680 unit comes with a universal input power pack capable of operating from voltages of 100 V to 240 V AC. NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. Once it loads the application, the terminal starts the initial Verifone copyright screen and displays a unique copyright screen.
S ETUP Battery Behavior (No Power Pack) Battery Behavior (No Power Pack) The terminal shifts to power pack mode and starts up automatically when the C680 is connected to a non-battery power source, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the terminal displays the startup screen. NOTE The 4-second power-up delay prevents terminal startup if the green key is accidentally held down.
S ETUP Conducting Smart Card Transactions Conducting Smart Card Transactions The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart 1 Card Transaction Position a smart card with the contacts facing upward. A R Figure 15 T F Smart Card Transaction 6 . B 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
S ETUP Conducting a Contactless Transaction 3 Swipe the card through the magnetic card reader. Conducting a Contactless Transaction The C680 terminal supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.
S ETUP Periodic Inspection 3 Ensure that RJ45 cable is plugged to the LAN port on the Dongle and the other end is plugged to the network port on the wall. 4 Ensure that connections are properly created and configured before connecting. Periodic Inspection NOTE Periodically inspect the terminal for possible tampering. Signs of tampering include: • Wires protruding out of the device. • Foreign objects inserted into the smart card or mag stripe slot. • Signs of damage to the tamper-evident labels.
CHAPTER 3 Specifications and Maintenance This chapter discusses power requirements, dimensions, other specifications of the terminal, and maintenance. Power Pack 5 VDC 2.2 A (11W), compliant with ERP/EUP Stage 2. a Input rated: 100-240 VAC, 50/60 Hz T F b Output rated: 5 VDC 2.2 A Temperature Operating Environment • Temperature: -5 C to 40 C (23 F to 104 F) • Relative humidity: 5% to 95% RH non-condensing A R Non-Operating Environment • • External • Dimensions • Maintenance 6 .
SPECIFICATIONS AND M AINTENANCE Maintenance Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the battery stay clean and unbent. CAUTION Avoid touching the contacts of the battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
CHAPTER 4 Verifone Service and Support For terminal problems, contact your local Verifone representative or service provider. For product service and repair information: Returning a Terminal for Service NOTE • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative T F Before returning a terminal or base to Verifone, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each terminal you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation Micro-USB Cable VPN SUB265-001-01-A Micro-USB service dongle Documentation C680 Certifications and Regulations Sheet DOC268-061-EN C680 Quick Installation Guide DOC268-062-EN C680 Reference Guide DOC268-064-EN C680 3G Certifications and Regulations Sheet DOC268-065-EN C680 WiFi BT Certifications and Regulations Sheet DOC268-067-EN C680 WiFi BT Quick Installation Guide DOC268-068-EN C680 CDMA Certifications and Regulations Sheet DOC
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation A R R 32 C680 INSTALLATION GUIDE I V E S T F N O I 6 .
CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and successfully configure the device. Typical examples of malfunction you may encounter while operating the device and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge The terminal’s battery must initially receive a full charge to ensure proper operation. • Allow the terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Printer Paper Jam • If the problem persists, contact your Verifone distributor or service provider. Printer Paper If paper jams inside the printer: Jam • Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover. WARNING • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Installing the Paper Roll.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Contact your Verifone distributor or service provider. • If the manual transaction does not work, proceed to Check the Signal Strength.
