O3350 IG 19496 Book.
O3350 IG 19496 Book.book Page 2 Wednesday, April 5, 2000 10:30 PM Lithium Battery Caution The Random Access Memory (RAM) contents in the Omni 3350 terminal are protected by a lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may invalidate the product warranty. Document Title: Omni 3350 Installation Guide VeriFone Part Number 22131, Revision B Copyright © 2000 VeriFone All rights reserved.
O3350 IG 19496 Book.book Page 3 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Table of Contents Install the Omni 3350 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Step 1: Select a Location for the Terminal . . . . . . . . . . . . . . . . . . . 5 Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . 6 Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . .
O3350 IG 19496 Book.
O3350 IG 19496 Book.book Page 5 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Install the Omni 3350 If using the optional swivel base (refer to “Accessories and Documentation‚” page 36), follow the swivel base’s instructions before installing your Omni 3350 terminal. Step 1: Select a Location for the Terminal When selecting a location, consider these important factors: Ease of Use • A location convenient for both merchant and cardholder.
O3350 IG 19496 Book.book Page 6 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Warning: Due to risk of shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Step 2: Unpack the Shipping Carton 1. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage (Figure 1).
O3350 IG 19496 Book.book Page 7 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 2. Remove the following items: • Omni 3350 terminal • Power pack (for a power cable, contact your supplier) • Telephone line cord • Roll of thermal printer paper (in a plastic bag) • Smart card reader cover (for optional installation) • Plastic paper roll spindle Note: The roll of thermal printer paper and the paper roll spindle may have been installed prior to shipment. 3.
O3350 IG 19496 Book.book Page 8 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide General Features Please notice the following (Figure 2): • • 8 A display screen. Three types of keys: – A 12-key, telephone-style keypad – Eight function keys (four to the right of the 12-key keypad, and four above the keypad) – Four ATM-style keys to the display’s right • A magnetic stripe card reader, built into the right side. The icon at right shows the proper swipe direction, with the strip outward.
O3350 IG 19496 Book.book Page 9 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Note: An adhesive-backed, smart card reader cover is provided for terminals that will not utilize the smart card reader. To use the cover, simply remove the backing and affix the cover over the primary smart card reader slot and icon. Doing so will prevent accumlation of debris in the reader and reduce customer confusion. • A SAM (security access module) drawer, built into the bottom left side of the terminal.
O3350 IG 19496 Book.book Page 10 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Card Reader Slot Power Port Telset Port RS-232 Serial Port Telco Port Bar Code / PINPad Serial Port High-Speed Modem Terminal ISDN Port ISDN Modem Terminal Dial/Leased-Line Port Dial/Leased-Line Modem Terminal (Canada only) Figure 3 Connection Ports These ports connect the Omni 3350 to a telephone line, optional devices, and the power supply.
O3350 IG 19496 Book.book Page 11 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Telset Port (High-Speed Modem Terminal only) The first port is identified by a telephone-shaped “Telset” icon (shown at right). Use this port to connect a telephone to the Omni 3350. Telco, ISDN, Dial/Leased-Line Port The second port is identified by the icon shown at right. Use this port to connect the Omni 3350 to a telephone wall jack.
O3350 IG 19496 Book.book Page 12 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Omni 3350 Terminal High-Speed Modem Terminal ISDN Modem Terminal Dial/Leased-Line Modem Terminal (Canada only) Figure 4 2. 12 Direct Connections Pass-through connection (high-speed modem only) — A telephone cord (VeriFone part number 00124-17) runs from the Telset port on the terminal to the RJ11-type jack on a standard telephone (Figure 5).
O3350 IG 19496 Book.book Page 13 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Omni 3350 Terminal (High-Speed Modem Only) Figure 5 Pass-Through Connection Step 5: Connect the Terminal Power Pack Caution: Before you connect the terminal power pack, check that the on/off switch is off (shown at right). 1. Insert the round barrel connector (Figure 6) into the power port (identified by the icon at right).
O3350 IG 19496 Book.book Page 14 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Figure 6 Omni 3350 Power Pack Connection To lock the connector into the power port, align the plastic lock tab so it points up. Insert the connector, then twist it as indicated by the “arrow” icon above the port (“arrow” and “lock” icons shown at right). To unlock the connector, twist it to the right, toward the “unlocked” icon (shown at right). 2. Plug in the power pack.
O3350 IG 19496 Book.book Page 15 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide When the terminal has power, the display screen lights and the green LED indicator flashes on and off (if the printer has no paper), or solid green if paper is loaded. Step 6: Install a Paper Roll in the Printer The internal printer uses single-ply, thermal-sensitive paper 58 millimeters (2.25 inches) wide and about 25 meters (82 feet) long. Warning: Poor-quality paper may jam the printer.
O3350 IG 19496 Book.book Page 16 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Paper Feed Button Power-On/Paper-Detect LED Indicator Paper Release Lever Paper Roll Cradle Figure 7 Thermal Printer Features 3. Remove the protective strip from the paper and cut a straight edge across its leading end. 4. Hold the roll so the paper feeds from the bottom of the roll and insert the cut end into the paper feed slot (Figure 8).
O3350 IG 19496 Book.book Page 17 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide A built-in sensor detects the paper and pulls it through and out the unit’s top, just below the serrated metal tear strip. 5. If necessary, press the paper feed button until about 5 centimeters (2 inches) of paper emerge from the top. 6. Insert the orange plastic spindle into the paper roll, and place into the cradle so the spindle’s ends rest securely in the two slots. 7.
O3350 IG 19496 Book.book Page 18 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Perform a Power-On Printer Test To ensure the printer is operating correctly: 1. Turn off power to the terminal. 2. Hold down the paper feed button and turn on the terminal. The printer test starts, then stops after a few seconds. When the test begins printing, release the paper feed button. The test printout, with printer information and repeating character strings, is about 38 centimeters (15 inches) long.
O3350 IG 19496 Book.book Page 19 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide contains a merchant smart card, the lever grips the card for removal from the terminal. Terminal SAM Drawer Merchant Smart Card Figure 10 SAM Drawer with Merchant Smart Card 3. Slide the SAM drawer from the terminal (Figure 10). 4. Remove any previously-installed merchant smart card by pulling the card from the SAM drawer. To install or replace an MSAM card, go to Step 5. Otherwise, go to Step 11. 5.
O3350 IG 19496 Book.book Page 20 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 4 Micromodule-Size SAM Cardholders Figure 11 Micromodule-Size SAM (MSAM) Cardholders 6. To unlock a cardholder, slide its locking plate to the unlocked position, shown by the OPEN arrow (Figure 12). OPEN LOCK Figure 12 MSAM Cardholder Close-Up 7. 20 Open the cardholder by pivoting the cover from its connector base (Figure 13).
O3350 IG 19496 Book.book Page 21 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Figure 13 Using an MSAM Cardholder 8. Remove any previously-installed MSAM card by sliding the card from the cover. 9. Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until fully inserted. Note: The cardholder connector base has a set of contacts and a notch post on one corner to ensure the MSAM card is positioned correctly when the cover is closed.
O3350 IG 19496 Book.book Page 22 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Caution: To avoid damage to the MSAM cardholders, ensure each cardholder is locked before sliding the SAM drawer back into the terminal. 12. Insert a standard-size merchant smart card into the SAM drawer as shown in Figure 10. 13. Slide the drawer back into the Omni 3350 terminal. 14. Lift up on the lever to lock the drawer into place. Step 8: Use the Primary Smart Card Reader 1.
O3350 IG 19496 Book.book Page 23 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Step 9: Use the Magnetic Card Reader To conduct a transaction, position a magnetic card and swipe it through the magnetic card reader, as shown in Figure 15. Figure 15 Using the Magnetic Card Reader Connect Optional Device(s) The Omni 3350 supports the complete line of VeriFone peripheral devices designed for use with Point-Of-Sale terminals.
O3350 IG 19496 Book.book Page 24 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Optional Device External LAN Connection Port RS232 PIN Pad PIN Pad RS232 Electronic Cash Register RS232 Caution: Before connecting any peripheral device, turn off power to the terminal (the LED is off). Turn on power only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.
O3350 IG 19496 Book.book Page 25 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 3. Insert the larger RJ45-type connector on the other end of the PIN pad cable into the “PIN Pad” serial port on the terminal’s back panel.
O3350 IG 19496 Book.book Page 26 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide 1. If the cable is not already connected to the check reader, insert the small modular plug on one end of the cable into the check reader’s modular jack (Figure 17). 2. Insert the larger RJ45-type connector on the other end of the cable into the “RS232” serial port on the terminal’s back panel. Omni 3350 Terminal Omni 3350 RS232 Port CR 600 CR 600 Serial Port Figure 17 CR 600 Check Reader Connection 3.
O3350 IG 19496 Book.book Page 27 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Figure 18 Recommended Cable Routing Clean the Terminal and Printer Terminal For dirt, use a clean cloth dampened with water and mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. Caution: Never use thinner, trichloroethylene, or ketonebased solvents — they may deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
O3350 IG 19496 Book.book Page 28 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Printer Every few months, check and thoroughly clean the printer: 1. Be sure the terminal is connected to a power source. 2. Remove the paper roll cover and check it for signs of damage, wear, or warping. 3. Remove the paper and spindle. Carefully cut from the roll any paper still remaining in the feed mechanism. 4. Press the paper feed button to eject the remaining paper.
O3350 IG 19496 Book.book Page 29 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Printer Paper is Jammed in the Feed Mechanism Warning: Poor-quality paper may jam the printer. For highquality VeriFone paper, refer to the “Accessories and Documentation” section. 1. Remove the paper roll cover. Then, lift up the small red lever located on the paper roll cradle’s right side until it snaps “up.” (Figure 7). The paper can now move freely through the paper feed mechanism. 2.
O3350 IG 19496 Book.book Page 30 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Returning a Terminal for Service Note: The Omni 3350 terminal comes equipped with tamperevident labels (one on the case seam, another on a screw hole on the case bottom). Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this installation guide. For all other services, contact your local VeriFone distributor or service provider.
O3350 IG 19496 Book.book Page 31 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide • VeriFone serial number assigned to the Omni 3350 terminal you are returning for service or repair. • Shipping documentation, such as airbill numbers, which you can use to trace the shipment. Specifications Power Requirements Omni 3350 terminal: 25,5 V DC (25.5 V DC); 1,2 A (1.2 A) DC power pack: • Input: 100 - 250 V ~ (100 - 250 V AC); 50 - 60 Hz; 1,2 A (1.2 A) • Output: 25,5 V DC (25.5 V DC); 1,57 A (1.
O3350 IG 19496 Book.book Page 32 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide The shipping weight includes: shipping carton, terminal, power pack and cable, telephone line cable, paper roll and spindle, one Omni 3350 Installation Guide, and one Omni 3350 Quick Installation Guide.
O3350 IG 19496 Book.book Page 33 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company VASD Manufacturer’s Address: VeriFone 3755 Atherton Rd.
O3350 IG 19496 Book.book Page 34 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Product Certifications FCC Compliance Manufacturer: VeriFone, a division of Hewlett-Packard Company Model: Omni 3350 FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
O3350 IG 19496 Book.book Page 35 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
O3350 IG 19496 Book.book Page 36 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Accessories and Documentation How to Order • VeriFone Online Store at www.store.verifone.com • (USA) VeriFone Customer Development Center, 1-800233-0522, Monday - Friday, 7 A.M. - 5 P.M.
O3350 IG 19496 Book.book Page 37 Wednesday, April 5, 2000 10:30 PM Omni 3350 Installation Guide Thermal Printer Paper CRM0039 High-grade thermal printer paper, 58-mm (2.25-inch) width, 25-meter (82-foot) length; single roll CRM0039-01 CRM0039 in 30-roll bulk package CRM0040 High-grade thermal printer paper, 58-mm (2.25-inch) width, 33-meter (108.26-foot) length; single roll Paper Roll Spindle 02117-03 Plastic spindle for 58-mm (2.
O3350 IG 19496 Book.
O3350 IG 19496 Book.
O3350 IG 19496 Book.book Page 40 Wednesday, April 5, 2000 10:30 PM 2099 Gateway Place Ste 600 San Jose, CA 95110, USA Telephone: (+1) 408-232-7800 Fax: (+1) 408-232-7811 World Wide Web: www.verifone.com Omni 3350 Installation Guide VeriFone Part Number 22131, Revision B © 2000 VeriFone All rights reserved. Printed on recycled paper.
