User's Manual
Table Of Contents
- Verifone Carbon Installation Guide
- Contents
- Preface
- Device Overview
- Setup
- Selecting Unit Location
- Unpacking the Shipping Carton
- Periodic Inspection
- Examining the Unit’s Features
- Establishing Communication
- Loading a Paper Roll in the Printer
- Installing or Replacing MSAM Cards
- Connecting Optional Devices
- Connecting the Terminal Power Pack
- Using the Smart Card Reader
- Using the Magnetic Card Reader
- Using the Contactless Reader
- Specifications
- Maintenance and Cleaning
- Service and Support
- Troubleshooting Guidelines
- Port Pinouts
- Appendix
- Contact Verifone
TROUBLESHOOTING GUIDELINES
Printer Paper Jam
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• If your terminal shares the same network as your Internet, check that the
Internet connection is working.
• If you are using a Wi-Fi connection, the terminal may be out of the Wi-Fi
range. If possible, move the terminal closer to the Wi-Fi router.
• If your establishment uses the same modem or router to connect to a PC, you
should attempt to visit a web site to verify that the router or modem is working
properly.
• Check if the Wi-Fi router or modem is turned on or plugged in and connected
to the telephone socket.
• Test the router or modem by connecting an analogue telephone to the phone
line that the router or modem is using. Make sure there is a normal dial tone.
• Try rebooting your router, modem and/or terminal, disconnect the power cable
to the terminal and router. Wait approximately 30 seconds. Allow 60 seconds
for the terminal application to reboot and establish a connection with the
router.
• If you are using an Ethernet connection, check if the Ethernet cable is
connected to the port on the terminal and to a working network port.
• If the problem persists, contact your local Verifone service provider.
Printer Paper
Jam
If paper jams inside the printer:
1 Open the printer door.
2 Remove the damaged paper from the paper roll.
3 Replace the paper roll and close the printer door.
4 If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality printer paper.
Keypad Does
Not Respond
If the on-screen keypad does not respond properly:
• Check the terminal display. If it displays the wrong character or nothing at all
when you touch an on-screen character, follow the steps outlined in
Transactions Fail To Process.
• If touching a screen command does not perform the expected action, refer to
the user documentation for that application to ensure you are entering data
correctly.
• If the problem persists, contact your local Verifone representative.
CAUTION
Poor-quality paper may jam the printer. To order high-quality Verifone paper, refer
to Accessories and Documentation.