User's Manual
Table Of Contents
- Verifone Carbon Installation Guide
- Contents
- Preface
- Device Overview
- Setup
- Selecting Unit Location
- Unpacking the Shipping Carton
- Periodic Inspection
- Examining the Unit’s Features
- Establishing Communication
- Loading a Paper Roll in the Printer
- Installing or Replacing MSAM Cards
- Connecting Optional Devices
- Connecting the Terminal Power Pack
- Using the Smart Card Reader
- Using the Magnetic Card Reader
- Using the Contactless Reader
- Specifications
- Maintenance and Cleaning
- Service and Support
- Troubleshooting Guidelines
- Port Pinouts
- Appendix
- Contact Verifone
TROUBLESHOOTING GUIDELINES
Printer Blade Jams or Printer Door Can’t be Closed
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ERIFONE CARBON INSTALLATION GUIDE 43
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Printer Blade
Jams or Printer
Door Can’t be
Closed
If the printer blade won’t retract or you can’t shut the printer door, exercise caution
in resolving these issues.
Figure 16 Jammed Printer Blade vs Retracted Blade
PRINTER BLADE
JAMMED IN
CUTTING POSITION
PRINTER BLADE
RETRACTED IN
NORMAL POSITION
WARNING
Do NOT attempt to push the blade back to its retracted position. Use the
procedures in this section to retract the blade.
If the provided troubleshooting steps do not resolve this issue, contact your
Verifone representative or send the unit in for repairs.