User's Manual

SERVICE AND SUPPORT
Accessories and Documentation
V
ERIFONE CARBON INSTALLATION GUIDE 37
V
E
R
I
F
O
N
E
C
O
N
F
I
D
EN
T
I
A
L
R
EV
I
S
IO
N
A
.
2
• You will be issued MRA number(s) and the fax will be returned to you.
5 Describe the problem(s) and provide the shipping address where the repaired
or replacement unit must be returned.
6 Keep a record of the following items:
• Assigned MRA number(s).
• Verifone serial number assigned to the unit you are returning for service or
repair (serial numbers are located on the top of the unit,
(see Figure •).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the Verifone label on the
top of the unit).
Accessories and
Documentation
Verifone produces accessories and documentation for the card reader. When
ordering, please refer to the part number in the left column.
Verifone Online Store at www.store.verifone.com
• USA – Verifone Customer Development Center, 1-800-834-4366,
Monday - Friday, 7 A.M. - 8 P.M., eastern time
• International – Contact your Verifone representative
Connection Cables
Power Cables
Cleaning Kit
NOTE
One MRA number must be issued for each unit you return to Verifone, even if
you are returning several of the same model.
CBL159-312-01-A LAN cable for Ethernet connections.
CBL420-002-01-A
MOD 10
RS-232 + USB Multi-Communication
dongle
CBL420-002-02-A
MOD 10
RS-232 + Mini-USB Multi-
Communication dongle
26264-01-R Cash register cable, RJ45-SUBD9f, 1.0m.
26264-02-R Cash register cable, RJ45-SUBD9f, 2.0m.
PWR420-001-01-A
18 W power pack.
02746 Verifone Cleaning Kit.