User's Manual
Table Of Contents
- Verifone Carbon Installation Guide
- Contents
- Preface
- Device Overview
- Setup
- Selecting Unit Location
- Unpacking the Shipping Carton
- Periodic Inspection
- Examining the Unit’s Features
- Establishing Communication
- Loading a Paper Roll in the Printer
- Installing or Replacing MSAM Cards
- Connecting Optional Devices
- Connecting the Terminal Power Pack
- Using the Smart Card Reader
- Using the Magnetic Card Reader
- Using the Contactless Reader
- Specifications
- Maintenance and Cleaning
- Service and Support
- Troubleshooting Guidelines
- Port Pinouts
- Appendix
- Contact Verifone
TROUBLESHOOTING GUIDELINES
Peripheral Device Does Not Work
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ERIFONE CARBON INSTALLATION GUIDE 41
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Peripheral
Device Does Not
Work
If any peripheral device (PIN pad or smart card reader) does not work properly:
• Check the power cord connection to the peripheral device.
• Check that the device connected to the proper port has power and is
functioning properly. If possible, perform a self-test on the device in question.
• The cable connecting the optional device to the terminal serial port may be
defective. Try a different serial cable. See Connecting Optional Devices.
• If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several reasons why the card reader may not be processing
transactions. Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the card reader, the black
magnetic stripe should face down.
• If possible, process a transaction manually, using an external keypad, instead
of the card reader. If the manual transaction works, the problem may be a
defective reader.
• If the manual transaction does not process, proceed to Check the Telephone
Line.
• If the problem persists, contact your local Verifone representative.
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the SAM cards are properly inserted in the cardholders and that the
cardholders are properly secured (see Installing or Replacing MSAM Cards).
• If the manual transaction does not process, proceed to Check the Telephone
Line.
• If the problem persists, contact your local Verifone representative.
Check the Telephone Line
• Disconnect the telephone line from the terminal and connect it to a working
telephone to check for a dial tone. If there is no dial tone, replace the
telephone cable.