Carbon 8 Installation Guide C E L N A I O T F I N E R E D I V NF O R I V E O I S N 1 . A Verifone Part Number DOC179-123-EN-A, Revision A.
Carbon 8 Installation Guide © 2017 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 C H AP T ER 4 Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cleaning Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is the primary source of information for setting up and installing the Carbon 8. Audience Organization This guide describes the card reader’s features, and provides the basic information for its installation and configuration. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the device. Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices. Chapter 3, Specifications.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms.
P REFACE Conventions and Acronyms Table 2 Acronym Definitions (continued) Acronym Definitions PTS PIN Transaction Security QVGA Quarter Video Graphics Array RJ45 Registered Jack 45 modular connector SAM Secure Access Module SC Smart card SCR Smart card reader SD Secure Digital SDA Static Data Authentication SDHC Secure Digital High Capacity SIM Subscriber Identity Module SMA SubMiniature version A connector TFT Thin-film transistor TLS Transport Layer Security UI User interfa
P REFACE Conventions and Acronyms R 8 CARBON 8 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 1 Device Overview This chapter provides a brief description of the Carbon 8 system, a modular merchant- and consumer-facing device, enabling use as a handheld or standmounted payment solution. Features and Benefits NOTE Carbon 8 provides magnetic-stripe card reader (MSR), smart card (SC) and contactless (CTLS) payment processing with a 5-inch (12.7 cm) color TFT capacitive touch panel LCD screen integrated with an 8 inch (20.3 cm) tablet.
D EVICE O VERVIEW Features and Benefits • • • • Merchant Tablet: • 1 GB SDRAM and 16 GB Flash for System • 8-inch color TFT display capacitive touch panel LCD (1280 x 800) • Provides power and data to the Carbon 8 unit • Barcode scanning enabled for front and rear cameras • Wi-Fi and Bluetooth enabled • Integrated speakers Stand: • USB 2.
D EVICE O VERVIEW Features and Benefits • Exceptional displays and optional printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. • The Carbon 8 ensures uncompromising reliability from Verifone, the worldwide leader in e-payment.
D EVICE O VERVIEW Features and Benefits R 12 CARBON 8 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 2 Setup This chapter describes the setup procedures for the Carbon 8, under the following sections: • Selecting Unit Location • Unpacking the Shipping Carton • Examining the Unit’s Features • Establishing Communication • Loading a Paper Roll in the Printer • Installing or Replacing MSAM Cards • Connecting Optional Devices • Connecting the Power Pack • Using the Smart Card Reader • • Selecting Unit Location 1 .
S ETUP Unpacking the Shipping Carton Environmental • Factors • CAUTION Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the unit outdoors. The Carbon 8 is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
S ETUP Periodic Inspection 2 Remove and inspect the following items: • Carbon 8 device • Stand • Printer • Power pack • Ethernet cable • Paper roll Refer to Accessories and Documentation for more information about the device’s related accessories. NOTE Verifone ships variants of the Carbon 8 for different markets. Your unit may have different options or accessories described in this section. 3 Remove all plastic wrapping from the terminal and other components. 1 .
S ETUP Examining the Unit’s Features Examining the Unit’s Features Before you continue the installation process, review the features of the device (see Figure 1, Figure 2, and Figure 3). The following illustration shows the Carbon 8 payment components, as well as the tablet memory expansion and other features. MSR READER CTLS READER SD CARD COMPARTMENT TERMINAL SCREEN MICRO USB PORT SMART CARD READER Figure 1 3.5 MM HEADSET JACK 1 .
S ETUP Examining the Unit’s Features The following illustration shows the Carbon 8 rear components, featuring the charging and data contacts, speakers, camera, as well as the MSAM and USB compartment. TABLET SPEAKER TABLET GRAB HANDLE MODEL AND SERIAL NUMBERS CHARGING AND DATA CONTACTS TABLET REAR CAMERA AND FLASH MSAM AND SERVICE COMPARTMENT TERMINAL SPEAKER Figure 3 1 .
S ETUP Establishing Communication Figure 4 shows the power, communications and connection ports for the Carbon 8 Stand. POWER PORT 1 A USB PORT CASH DRAWER PORT ETHERNET PORT SERVICE PORT (SERVICE USE ONLY) 0.5 A USB PORTS Figure 4 Power and Communication Ports 1 . A WARNING Do not connect the device to the power supply until all peripherals are attached. Establishing Communication N O You can connectS theI Carbon 8 Stand to your network using an ethernet cable.
S ETUP Loading a Paper Roll in the Printer Loading a Paper Roll in the Printer Before you can process transactions that require a receipt, you must install paper in the printer. The Carbon 8 Printer Module uses a roll of 80 mm x 80 mm, single-ply, thermalsensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one more transaction.
S ETUP Loading a Paper Roll in the Printer 5 Gently drop the paper roll into the printer tray. Figure 7 Loading Paper Roll 6 Pull the paper past the printer door (see Figure 8). R I V E Figure 8 S N O I 1 . A Pulling Paper Through Before Closing Door 7 Align the printer paper to the tabs to the paper guides and hold the paper up when closing the door.
S ETUP Loading a Paper Roll in the Printer 8 Close the printer door by swinging upward until the door clicks shut, allowing the printer paper to extend outside the printer door (see Figure 10). Figure 10 R Closing Printer Door I V E S N O I 1 .
S ETUP Installing or Replacing MSAM Cards 9 Align printer module with the base of the Carbon 8 base and slide them together (see Figure 10). NOTE For paper ordering information, refer to Accessories and Documentation. Installing or Replacing MSAM Cards When you first receive your Carbon 8, you may need to install one or more MSAM cards, or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices.
S ETUP Connecting Optional Devices 5 Install an MSAM card (with the contacts face down) by carefully sliding it into the slot until the card is fully inserted. Figure 12 Installing an MSAM Card 6 Swing the MSAM cover down to secure it in place. R Figure 13 Connecting Optional Devices I V E S N O I 1 . A Closing MSAM Cover The Carbon 8 device supports peripheral devices designed for use with electronic point-of-sale terminals.
S ETUP Connecting the Power Pack Different terminals support different devices, so for more information about optional devices, please contact your Verifone distributor. Optional Device You can connect several devices to your Carbon 8 using the ports on the Connections underside of the Stand. NOTE CAUTION Tuck the cables under the Stand legs when all cables are installed. This provides some protection to the cables and connectors. Some devices (such as PIN pads) may require a separate power source.
S ETUP Connecting the Power Pack NOTE Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the stand. R I V E S N O I 1 .
S ETUP Connecting the Power Pack To connect the power 1 pack Turn the Stand over to access the power port. 2 Insert the round barrel connector (see A in Figure 15) into the power port, then tuck the cable under the Stand leg nearest the power port. Figure 15 Power Connection 1 . A 3 Connect the power adapter to the power brick (see B in Figure 15). N O I pack into an outdoor outlet or operate the terminal Do not plug theS power I outdoors.
S ETUP Using the Smart Card Reader 5 Place the Stand on a stable platform and mount the Carbon 8 unit on the stand. Figure 16 1 . A Mounting Carbon 8 on Stand 6 If the Carbon 8 unit does not automatically power up, press the power button N O I pre-loaded with an application, this starts after the initial If the terminal comes S I Verifone copyright screen, and usually displays its own copyright screen. V E Log in using your merchant account on the Merchant Tablet.
S ETUP Using the Magnetic Card Reader 3 Remove the card only when the application indicates the transaction is complete. Figure 17 Inserting a Smart Card CAUTION Leave the smart card in the card reader until the transaction is complete. Wait for the prompt on the Consumer Display before removing the card. Premature card removal will invalidate the transaction. Using the Magnetic Card Reader 1 . A The Carbon 8 terminal supports credit or debit card transactions.
S ETUP Using the Contactless Reader Using the Contactless Reader Carbon 8 provides a third alternative to paying for goods and services: CTLS payments. Use this option when customers opt for contactless payments using their cards or compatible devices. To perform a CTLS 1 transaction Hold the card or compatible device within 4 cm of the CTLS reader, or gently tap against the surface of the contactless antenna, marked by the logo. 1 .
S ETUP Using the Contactless Reader R 30 CARBON 8 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Carbon 8 system. Technical Specifications Refer to the following information on the power, weight, temperature, memory, ports and other technical details about your Carbon 8 system.
S PECIFICATIONS Technical Specifications Merchant Tablet Unit Power Requirements • Input power rating: 5 V DC, 2.2 A.
S PECIFICATIONS Technical Specifications • Paper cutter Communication • Wi-Fi • Bluetooth • Ethernet • • • Speed 10 Base-T /100 Base-TX • Compliant with IEEE802.3 LAN networks. USB • Three 500 mA USB high speed ports • One 1 A USB high speed port Service port (Service use only). R I V E S N O I 1 .
S PECIFICATIONS Technical Specifications R 32 CARBON 8 INSTALLATION GUIDE I V E S N O I 1 .
CHAPTER 4 Maintenance and Cleaning Your Carbon 8 should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage. • C Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries and warp or melt certain plastics. E L N A I O T F I N E R E D I V NF O CAUTION Additional Safety Information • Do not store the device in cold areas.
M AINTENANCE AND C LEANING Additional Safety Information C E L N A I O T F I N E R E D I V NF O R 34 CARBON 8 INSTALLATION GUIDE I V E O I S N 1 .
CHAPTER 5 Service and Support For Carbon 8 problems, contact your local Verifone representative or service provider. For device product service and repair information: USA – Verifone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time. • International – Contact your Verifone representative. E L N A I O T F I N E R E D I V NF O Service Returns NOTE C • Before returning the unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number.
S ERVICE AND S UPPORT Service Returns • Serial number (S/N 40x-xxx-xxx). CARBON 8 MODEL AND SERIAL NUMBERS C E L N A I O T F I N E R E D I V NF O STAND MODEL AND SERIAL NUMBERS 1 . A ON I Figure 20 Information I SLabels on Carbon 8 and Stand V 2 Within the United EStates, call Verifone toll-free at 1-800-834-4366. R 3 Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., eastern time.
S ERVICE AND S UPPORT Accessories and Documentation • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned. 6 Keep a record of the following items: • Assigned MRA number(s).
S ERVICE AND S UPPORT Accessories and Documentation C E L N A I O T F I N E R E D I V NF O R 38 CARBON 8 INSTALLATION GUIDE I V E O I S N 1 .
CHAPTER 6 Troubleshooting Guidelines This chapter lists possible malfunctions that may occur while operating a Carbon 8 device and recommends appropriate corrective actions. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. E L N A I O T F I N E R E D I V NF O NOTE The unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts.
TROUBLESHOOTING G UIDELINES Peripheral Device Does Not Work Peripheral If any peripheral device does not work properly: Device Does Not • Check the power cord connection to the peripheral device. Work Transactions Fail To Process • Check that the peripheral device is connected to the correct port, has power, and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the peripheral device to the terminal may be defective. Try a different cable.
TROUBLESHOOTING G UIDELINES Consumer Display Does not Show Correct or Readable Information Consumer If the display contains errors or does not power up: Display Does not • Connect the terminal in to a known-good power supply (if you have one) to Show Correct or see if this clears the problem. Readable Information • If the problem persists, contact your local Verifone representative for assistance. C E L N A I O T F I N E R E D I V NF O R I V E O I S N 1 .
TROUBLESHOOTING G UIDELINES Consumer Display Does not Show Correct or Readable Information C E L N A I O T F I N E R E D I V NF O R 42 CARBON 8 INSTALLATION GUIDE I V E O I S N 1 .
APPENDIX A Caution and Warning Messages Carbon 8 Caution and Warning Messages Table 3 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations.
C AUTION AND WARNING M ESSAGES Carbon 8 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page 21 Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. Verifone recommends using a grounded anti-static wrist strap. Respecter les précautions standard lors de la manipulation des appareils sensibles aux décharges électrostatiques.
C AUTION AND WARNING M ESSAGES Carbon 8 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Note Setup page 25 Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the stand. Le branchement du bloc d'alimentation du support d'imprimante à une source d'alimentation active automatiquement la borne Carbon 8 si l'unité est montée sur le support.
Verifone, Inc. 1-800-Verifone www.verifone.com R I V E Carbon 8 Installation Guide Verifone Part Number DOC179-123-EN-A, Revision A.1 S N O I 1 .
