User's Manual

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CARBON 8 INSTALLATION GUIDE 35
CHAPTER 5
Service and Support
For Carbon 8 problems, contact your local Verifone representative or service
provider.
For device product service and repair information:
• USA – Verifone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your Verifone representative.
Service Returns
Before returning the unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more card reading units for repair or replacement (U.S. customers only).
1 Gather the following information from the printed labels (see Figure •) on the
underside of each unit to be returned:
• Product ID, including the model and part number. For example,
“M179-xxx-xx-xxx” and “PTID xxxxxxxx.”
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.