Installation Guide

CARBON MOBILE 5 INSTALLATION GUIDE 35
CHAPTER 6
Troubleshooting Guidelines
The troubleshooting guidelines provided in the following section are included to
help you install and configure your Verifone Carbon Mobile 5 successfully. Typical
examples of malfunction you may encounter while operating your Verifone Carbon
Mobile 5 and steps you can take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
Device Does Not
Start
• Ensure that the battery charge state is not below the critically low level.
Device Display
Does Not Show
Correct/
Readable Info
• Recharge the battery.
• Connect the Verifone Carbon Mobile 5 into a known-good power supply (if
available) to see if this clears the problem.
• If the problem persists, contact your local Verifone representative for
assistance.
NOTE
The Verifone Carbon Mobile 5 comes equipped with tamper-evident labels. The
Verifone Carbon Mobile 5 unit contains no user serviceable parts. Do not, under
any circumstance, attempt to disassemble the device. Perform only those
adjustments or repairs specified in this guide. For all other services, contact your
local Verifone service provider. Service conducted by parties other than authorized
Verifone representatives may void any warranty.
CAUTION
Before troubleshooting, ensure that the power supply being used to power the
device matches the requirements specified at the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.