Installation Guide

CARBON MOBILE 5 INSTALLATION GUIDE 31
CHAPTER 5
Verifone Service and Support
For Verifone Carbon Mobile 5 and Verifone Carbon Mobile 5 with Printer
problems, contact your local Verifone representative or service provider.
For Verifone Carbon Mobile 5 product service and repair information:
• USA – Verifone Service and Support Group, 1-800-Verifone (837-4366),
Monday - Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
Returning a
Device for
Service
Before returning the device, you must obtain an MRA number. The following
procedure describes how to return one or more devices for repair or replacement
(U.S. customers only).
To return a device for
service
1 Get the following information from the on the box or underneath the plastic
rear shell. You have to remove the white plastic shell from the rear of the
device to expose the printed labels or get the information from the labels on
the box. at the back of each Verifone Carbon Mobile 5 to be returned:
• Product ID, including the model and part number. For example, “Verifone
Carbon Mobile 5” and “M087-XXX-XXX-XXX.”
• Serial number (S/N nnn-nnn-nnn)
2 Obtain the MRA number(s) by completing one of the following:
a Call Verifone toll-free within the United States at 1-800-Verifone and follow
the automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8
A.M.–8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).
b Address a fax to “Verifone MRA Department.” include the model and part
number(s)
NOTE
Customers outside the United States are advised to contact their local Verifone
representative for assistance regarding service, return, or replacement of devices
and accessories.