Installation Guide
Table Of Contents
- Carbon Mobile 5 Installation Guide
- Contents
- Preface
- Device Overview
- Device Setup
- Usage Guidelines
- Unpacking the Shipping Carton
- Examining Verifone Carbon Mobile 5 Device Features
- Installing or Replacing MSAM Cards
- Examining Connection Port
- Using the Battery
- Connecting the Terminal Power Pack
- Loading a Paper Roll in Device with Printer
- Charging the Battery
- Using the Smart Card Reader
- Using the Magnetic Card Reader
- Using the CTLS Reader
- Specifications
- Maintenance
- Verifone Service and Support
- Troubleshooting Guidelines
- Caution and Warning Messages
- Contact Verifone
TROUBLESHOOTING GUIDELINES
Battery Does Not Charge
36 CARBON MOBILE 5 INSTALLATION GUIDE
Battery Does Not
Charge
The Verifone Carbon Mobile 5 battery must initially receive a full charge to ensure
proper operation.
Blank Display
When the Verifone Carbon Mobile 5 device display screen does not show correct
or clearly readable information:
• When the battery connection has some connection issue.
• If the display doesn't turn on, press and hold the power key for 8-10 seconds.
• Connect to the charger.
• If the problem persists, contact your local Verifone service provider.
Transactions
Fail to Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the Verifone Carbon Mobile 5
card reader, the black magnetic stripe on the card should face down and
outward (see
Figure 7).
• Process a transaction manually. If the manual transaction works, the problem
may be a defective card reader.
• Contact your Verifone distributor or service provider.
NOTE
• Allow the Verifone Carbon Mobile 5 device to remain connected to the power
pack for eight hours to ensure the battery receives a full charge.
• Li-Polymer and Li-Ion batteries are not affected by shallow charging.
Furthermore, when the device has no external power source or battery the
coin cell battery provides power to the security circuit.
• Disconnecting and unplugging the device power pack reduce the life of the
coin cell battery, which does not recharge and must be replaced if drained.
• Conserve battery power by turning the Verifone Carbon Mobile 5 device off
when not in use. Do not let the battery charge fall below 10% for extended
periods of time as this may permanently diminish the battery capacity.
Recharge the battery by attaching USB end of the power pack to the device
and plugging the other end of the power pack into a wall outlet.
• The Verifone Carbon Mobile 5 device automatically shuts off when the battery
reaches the critically low charge state.
• Please charge the device once a week even when the device is not in use.