Omni 5xxx and Vx5xx/Vx6xx Installation Guide VeriFone Part Number 23216, Revision B
Omni 5xxx and Vx5xx/Vx6xx Installation Guide © 2005 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . .
C ONTENTS CHAPTER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . .
PREFACE This guide is your primary source of information for setting up and installing the Vx5xx/Vx6xx series of terminals. NOTE Audience Organization In this document, Vx5xx/Vx6xx refers to the series of VeriFone terminals, including the Vx 510 (Omni 5150) and Vx 610 (Omni 5600). Vx5xx/Vx6xx is VeriFone’s next-generation payment terminal family with product line extensions targeted at the high-end countertop and wireless pay-at-table market segments.
P REFACE Related Documentation Related Documentation To learn more about the Vx5xx/Vx6xx terminal, refer to the following set of documents: • Omni 56xx and Vx6xx Certifications and Regulations, VPN - 23644 • Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations, VPN 23218 • Omni 56xx and Vx6xx Quick Installation Guide, VPN - 23643 • Omni 5100/5150 and Vx5xx Quick Installation Guide, VPN - 23219 • Omni 5xxx and Vx5xx/Vx6xx Privacy Shield Quick Installation Guide, VPN 23642 • Omni 5
P REFACE Related Documentation Table 1 Document Conventions Convention CAUTION WARNING The caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dustproof, and is intended for indoor use only. The lighting symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the terminal near water. Acronym Definitions Various acronyms are used in place of the full definition.
P REFACE Related Documentation 8 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE
CHAPTER 1 Terminal Overview This chapter provides a brief description of the Vx5xx/Vx6xx series of terminals. The Vx5xx/Vx6xx terminal series represents the shape of things to come in epayment. These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals. The Vx5xx series includes high performance countertop terminals with fixed and modular enhanced communication options.
TERMINAL O VERVIEW Features and Benefits Features and Benefits Vx5xx/Vx6xx terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of • Use Bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.
CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn how to: Select Terminal Location • Select Terminal Location and Protect the Terminal From Adverse Environmental Factors. • Unpack the Shipping Carton. • Examine Terminal Features. • Establish Telephone Line Connections. • Install the Paper Roll in the Printer. • Connect Optional Device(s). • Connect the Terminal Power Pack. • Connect the External Antenna (for some Vx6xx models only).
TERMINAL S ETUP Unpack the Shipping Carton Electrical • Considerations • • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions.
TERMINAL S ETUP Examine Terminal Features 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The Vx5xx/Vx6xx terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
TERMINAL S ETUP Examine Terminal Features d Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). e An ALPHA key centered at the top of the keypad. • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • A green indicator LED indicates power is ON. • An internal thermal printer.
TERMINAL S ETUP Examine Terminal Features Figure 4 shows the connection ports for the Vx5xx terminal. Figure 4 WARNING Vx5xx Connection Ports (Bottom View) Do not connect the terminal to the power supply until all the peripherals are attached. For information on how to attach peripheral devices, see Connect Optional Device(s).
TERMINAL S ETUP Establish Telephone Line Connections Establish Telephone Line Connections WARNING 16 Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5 and Figure 6). This is a direct connection and the line is dedicated to the terminal. Figure 5 Vx6xx Direct Telephone Connection Figure 6 Vx5xx Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger telecommunication line cord.
TERMINAL S ETUP Install the Paper Roll Install the Paper Roll A fast, quiet thermal printer is built into the Vx5xx/Vx6xx terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long.
TERMINAL S ETUP Install the Paper Roll 3 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. Figure 8 Removing Partial Paper Roll 4 Hold the roll so the paper feeds from the bottom of the roll (see Figure 9). 5 Drop the paper roll into the printer tray. Figure 9 Loading Paper Roll 6 Pull paper up past the glue residue from printer tray.
TERMINAL S ETUP Install/Replace MSAM Cards 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 10). CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. Figure 10 Closing Paper Roll Cover 8 Tear the paper off against the serrated metal strip in the printer.
TERMINAL S ETUP Install/Replace MSAM Cards 3 Remove the MSAM compartment door screw and rotate the door up and back to access the MSAM cardholders (see Figure 11). MSAM COMPARTMENT DOOR MSAM COMPARTMENT DOOR SCREW Figure 11 Opening MSAM Compartment Door 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 12).
TERMINAL S ETUP Connect Optional Device(s) 6 Replace the MSAM compartment door and reinstall the screw (see Figure 13). Figure 13 Connect Optional Device(s) CAUTION Closing MSAM Compartment Door The Vx5xx/Vx6xx supports some peripheral devices designed for use with electronic point-of-sale terminals. Before connecting any peripheral device, remove the power cord from the bottom of the terminal and ensure that the green indicator LED is not lit.
TERMINAL S ETUP Connect Optional Device(s) 2 Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the bottom of the terminal. Figure 14 Vx5xx Example PINpad Serial Port Connections Connecting the Check Reader to the Vx5xx The Vx5xx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices.
TERMINAL S ETUP Connect Optional Device(s) Vx6xx Optional The side port of the Vx6xx terminal can operate either as a PINpad port or an RSDevice Connections 232 port, depending on the power source available. Connecting the PINpad or Smart Card Reader to the Vx6xx When plugged in and not operating off battery power, the side port operates as a PINPad port and the terminal can be connected to a PINpad (see Figure 16). Use the following procedure to connect a PINpad or smart card reader.
TERMINAL S ETUP Connect Optional Device(s) Connecting the Check Reader to the Vx6xx When operating off battery power and not plugged in, the side port operates as an RS-232 port and the terminal can be connected to a check reader. The Vx5xx/Vx6xx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 17 provides an example of a peripheral connection to the RS-232 port.
TERMINAL S ETUP Connect the Terminal Power Pack Connect the Terminal Power Pack CAUTION When you have finished connecting optional peripheral(s), you are ready to connect the Vx5xx/Vx6xx terminal to the provided power source. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal.
TERMINAL S ETUP Smart Battery 4 Plug the AC power cord into a wall outlet or powered surge protector. WARNING WARNING NOTE Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
TERMINAL S ETUP Smart Battery NOTE • activates when the battery is left in an unused terminal for extended periods, and • resets when battery voltage reaches a preset threshold during the charge cycle. Conserve battery power by turning the Vx6xx terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.
TERMINAL S ETUP Install/Replace SIM Card (GSM/GPRS Models) NOTE The Vx6xx terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.
TERMINAL S ETUP Install/Replace SIM Card (GSM/GPRS Models) 2 Detach the GSM/GPRS sled module from the terminal. Figure 23 Remove GSM/GPRS Sled Module 3 Insert the SIM into the cardholder at the back of the GSM/GPRS sled module. Figure 24 NOTE Insert SIM Card Into GSM/GPRS Sled Module The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly and for easy orientation in the cardholder.
TERMINAL S ETUP Install/Replace SIM Card (GSM/GPRS Models) 4 Replace the GSM/GPRS sled module in the terminal. Figure 25 Replace GSM/GPRS Module 5 Tighten the retaining screw.
TERMINAL S ETUP Antenna Antenna For some Vx6xx terminals to establish a wireless connection, an external antenna is provided. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider. NOTE Some Vx6xx terminals have an internal antenna and this section can be ignored. Use only the antenna designed for your unit.
TERMINAL S ETUP Antenna 4 Screw the barrel nut finger tight to retain the antenna. Figure 28 Tighten Antenna Barrel Nut Orientation To establish good wireless communication (uplink), vertically align the antenna with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90° angle to the unit (that is, pointing up from the ground). This should point the antenna directly at the sky.
TERMINAL S ETUP Wireless Transactions Wireless To conduct a wireless transaction: Transactions • Ensure the terminal is in an optimal position for transmitting. • Smart Card Transaction Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.
TERMINAL S ETUP Magnetic Card Reader Use 3 Swipe the card through the magnetic card reader.
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx5xx/Vx6xx terminal. Power DC Power Pack Vx5xx/Vx6xx terminal: 9 V DC; 4.0 A UL, ITE listed, Class 2 power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8.6 - 9.4V DC 4.
S PECIFICATIONS Weight Weight Terminal unit weight: 0.48kg (1.
CHAPTER 4 Maintenance The Vx5xx/Vx6xx has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display.
M AINTENANCE Smart Card Reader 38 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE
CHAPTER 5 VeriFone Service and Support For Vx5xx/Vx6xx terminal problems, contact your local VeriFone representative or service provider. For Vx5xx/Vx6xx product service and repair information: Return a Terminal or Smart Battery for Service NOTE • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx5xx/Vx6xx terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s).
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation VeriFone Cleaning Kit 02746-01 Cleaning Kit Telephone Line Cord 00124-17 2.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation 42 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx5xx/Vx6xx terminal. If you have problems operating your Vx5xx/Vx6xx terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance.
TROUBLESHOOTING G UIDELINES Smart Battery Will Not Charge Smart Battery Will Not Charge NOTE The Vx6xx smart battery must initially receive a full charge to calibrate its full charge capacity. Allow the Vx6xx terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. Conserve battery power by turning the Vx6xx terminal off when not in use.
TROUBLESHOOTING G UIDELINES Printer Paper Jam Printer Paper If paper jams inside the printer: Jam • Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover. WARNING • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Install the Paper Roll. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • Contact your VeriFone distributor or service provider. • If the manual transaction does not work, proceed to Check the Telephone Line. Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card.
INDEX A accessories 40 documentation 41 ordering 41 power packs 40 swivel stand 41 telephone line cord 41 thermal printer paper 40 VeriFone cleaning kit 41 antennas installation 31 orientation 32 replacing 32 B batteries extending the battery life 28 See also smart battery C check readers 24 cleaning kit 41 connection ports 14 contact VeriFone 39 D dial out problems troubleshooting 44 displays troubleshooting 43, 44 documentation 40 acronym definitions 7 conventions 6 ordering 41 E electrical considerat
I NDEX P connecting 21 P paper jams troubleshooting 45 paper rolls for thermal printers 17, 45 installation 17 peripherals check readers 24 installation 24 PINpads 23 printers 24 smart card readers 23 smart card writers 23 troubleshooting 45 PINpads connecting 23 power packs AC version 40 connecting 25 DC version 40 ordering 40 printer paper ordering 40 printers troubleshooting 44 S service returning a battery for repair or replacement 39 returning a terminal for repair or replacement 39 SIM cards for GS
I NDEX V printers 44 terminal transactions 45 terminals 43, 44 V VeriCentre Appliance Management Suite simultaneous downloads 10 x V 5xx/Vx6xx multi-application capability 10 W wireless connection CDMA 10 GSM/GPRS 10 Wi-Fi 10 wireless transactions 33 OMNI 5XXX AND VX5XX/VX6XX INSTALLATION GUIDE 49
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