E235 Installation Guide Verifone Part Number DOC194-003-EN-A, Revision A
E235 Installation Guide © 2022 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Stripe Card . . . . . . . .
PREFACE This guide is your primary source of information for setting up the E235. Audience Organization This guide is useful for anyone installing an E235 device. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the E235. Chapter 2, Device Setup. Explains how to set up the E235 device. It tells you how to select a location, establish power connection and install the SIM/SAM card. Chapter 3, Specifications. Discusses power requirements and dimensions of the E235.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the E235 device. The E235 device is a standalone, mobile wireless handheld payment device, making it easy to process contact and contactless transaction anywhere. It provides mobile payment capabilities via 4G connectivity.
D EVICE O VERVIEW Features and Benefits Features and Benefits The E235 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad and contactless/NFC support. Triple Radio • Performance Modern Application • Environment • Reliable operating system and powerful tools to create a richer customer experience. Common Engage software architecture enables faster and more cost-effective application development.
D EVICE O VERVIEW Features and Benefits Contactless Advanced contactless architecture that future-proofs investment with a single Capability contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. • On-screen tap zone for optimized user experience. • Accepts EMV, NFC and mag-stripe contactless payments as well as PIN based transactions. Connectivity USB host/device port • UART0 software debug (TXD0, RXD0) • USB2.
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CHAPTER 2 Device Setup This chapter describes the device setup procedure.
D EVICE S ETUP Inside the Shipping Carton • CAUTION Do not use the device outdoors. The device is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Personal Security The e235 is a handover device. Always exercise extreme caution when Considerations conducting transactions, especially during PIN entry. • Hand over the e235 device directly to the cardholder for PIN entry.
D EVICE S ETUP Inside the Shipping Carton 4 Save the shipping carton and packing material for future repacking or moving of the device. 5 Remove and inspect the following items: • e235 unit • USB-C cable (Lightning-USB-C cable is not supported) 6 Remove the clear protective film from the unit. CAUTION Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels.
D EVICE S ETUP Device Features Device Features Before you continue the installation process, familiarize yourself with the features of the e235. (See Figure 2) Front Panel The front panel includes the following features: MAGNETIC STRIPE READER LCD DISPLAY KEYPAD SMART CARD READER Figure 2 e235 Device Features (Front Panel) • A colored capacitive-touch LCD Display • Two types of keys: a Telephone style keypad (keypads may vary in style).
D EVICE S ETUP Removing the Battery Cover Removing the Battery Cover Remove the battery cover to access the battery as well as the micro SIM and micro SAM slots. 1 Turn off the device. 2 Place the device upside down on a soft, clean surface to protect the screen from scratches. 3 If installed, loosen the retaining screw. 4 Slide the battery cover, away from the magnetic card reader.
D EVICE S ETUP Initial Battery Charging 3 Reinstall the battery cover back and if it was previously installed, reinstall and tighten the retaining screw. SIM2/SAM SIM1 Figure 4 Initial Battery Charging Inserting the SIM After unpacking your e235 device, connect the power pack to the unit for eight hours or until fully charged. The battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging.
D EVICE S ETUP Using the Battery To manually shut down, hold the red key down for about 4 seconds until the device screen stays blank. NOTE The e235 device will only operate when the battery is installed unless connected to AC power, for example, in a stand. Using the The e235 device uses a single-cell Li-ion battery with the following features: Battery • The battery has a safety circuit that: • Prevents cell damage from overcharge, over-discharge, or overheating.
D EVICE S ETUP Using the Battery • A battery subjected to an extremely low air pressure that may result in an explosion or the leakage of flammable liquid or gas. Battery Life Charging and discharging the e235 battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire.
D EVICE S ETUP Using the Battery 3 Set the rear cover of the Folio-equipped e235 device against the front face of the wireless charger. NOTE When the e235 device is fitted with the Folio accessory, the Folio has inductive charging that allows charging from any Qi charger. Verifone provides specific accessories, as well (see Accessories and Documentation for ordering information).
D EVICE S ETUP Connecting to a Computer 2 Insert the Micro-USB cable into the port located on the side of the e235. Figure 5 Connecting the e235 to a Wall-mount Charger Connecting to a Connect the e235 device to a PC or laptop to download applications. Computer 1 Insert the USB-C plug into the USB-C port of the e235 device. 2 Connect the other end of the USB-C plug into the host computer’s USB port.
D EVICE S ETUP Using the Smart Card Reader 3 Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction.
D EVICE S ETUP Using the Magnetic Card Reader Using the Use the magnetic stripe reader to perform credit and debit card transactions. Magnetic Card 1 Position the card with the magnetic stripe facing backward. Reader 2 To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below. 123 45 67 89 101 121 3 Figure 7 Using Magnetic Stripe Card 3 Swipe the card through the magnetic card reader.
D EVICE S ETUP Using Accessories • Bulk Charger (VPN TBD) See Accessories and Documentation for ordering information.
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CHAPTER 3 Specifications This chapter discusses power requirements, dimensions and other specifications of the e235 device. Unit Power • Requirement Input power rating: 5V DC, 1A Charging via USB-C to computer system or Verifone-certified power adapter Temperature • Operating Environment: -20°C to +45°C (-4°F to 113°F) • Non-Operating Environment: -40°C to +60°C (- 40°F to 140°F) • Relative humidity: 5% to 90% RH non-condensing External • Dimensions • Length: 138 mm • Height: 17.
S PECIFICATIONS SD Memory SD Memory • • 22 E235 INSTALLATION GUIDE NAND Flash: 2G bit (optional 4G bit) with 8-bit bus width LPDDR2 SDRAM memory: 1G bit with 32-bit bus width
CHAPTER 4 Maintenance and Cleaning The e235 device has no user-maintainable parts. It can, however, be cleaned. Your terminal is a product of superior design and craftsmanship and should be treated with care. The following suggestions will help you protect your warranty coverage. • Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits.
M AINTENANCE AND C LEANING Surface Cleaning Surface Cleaning To clean the device, use a clean cloth slightly damped with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or display.
CHAPTER 5 Verifone Service and Support Contact your local Verifone representative or service provider for any problems on your terminal. For product service and repair information: • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366) • Monday – Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative You must obtain a Merchandise Return Authorization (MRA) number before returning the terminal to Verifone.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned to. 5 Keep a record of the following items: Accessories and Documentation Accessories Documentation 26 E235 INSTALLATION GUIDE • Assigned MRA number(s). • Verifone serial number assigned to the e235 you are returning for service or repair (device serial numbers are located at the back of the unit.
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e235 successfully. Typical examples of malfunction you may encounter while operating your e235 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge NOTE Blank Display The e235 battery must initially receive a full charge to ensure proper operation. • Allow the e235 device to remain connected to the power pack or Qi charger for eight hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process Transactions Fail to Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly.
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APPENDIX A Caution and Warning Messages E235 Caution and Warning Messages Table 3 Products with UL/cUL certification include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location and the equivalent French translations. Caution and Warning Messages Notice Chapter Page Caution Setup page 12 English Text French Text The terminal is not waterproof or dustproof and is intended for indoor use only.
C AUTION AND WARNING M ESSAGES E235 Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page 17 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Ne pas brancher le bloc d'alimentation à une prise extérieure ou exploiter le terminal à l'extérieur. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.
Verifone, Inc. 1-800-Verifone www.verifone.
