Installation Guide

E235 INSTALLATION GUIDE 25
CHAPTER 5
Verifone Service and Support
Contact your local Verifone representative or service provider for any problems on
your terminal.
For product service and repair information:
• USA – Verifone Service and Support Group, 1-800-Verifone (837-4366)
• Monday – Friday, 8 A.M. - 8 P.M., Eastern time
• International – Contact your Verifone representative
You must obtain a Merchandise Return Authorization (MRA) number before
returning the terminal to Verifone. The following procedure describes how to
return one or more terminals for repair or replacement (U.S. customers only).
1 Get the following information from the printed labels at the back of each e235
to be returned:
• Product ID, including the model and part number. For example, “e235” and
“M194-XXX-XXX-XXX.”
• Serial number (S/N nnn-nnn-nnn)
2 Obtain the MRA number(s) by completing one of the following:
• Call Verifone toll-free within the United States at 1-800-Verifone and follow the
automated menu options.
• Select the MRA option from the automated message. The MRA
department is open Monday to Friday, 8 A.M.– 8 P.M., Eastern Time.
• Give the MRA representative the information you gathered in Step 1.
• Complete the Inquiry Contact Form at https://www.verifone.com/en/us/
contact-us.
• Address the Subject box to “Verifone MRA Dept.”
• Reference the model and part number in the Note box.
NOTE
For international customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
NOTE
One MRA number must be issued for each e235 you return to Verifone, even if
you are returning several of the same models.