User's Manual

TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
E265G INSTALLATION GUIDE 29
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6
Transactions
Fail To Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the e265G card reader, the
black magnetic stripe on the card should face down and outward, away from
the keypad (see
Figure 9).
• Process a transaction manually, using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
• Contact your Verifone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the SIM card is properly inserted (see Installing the SIM card).
• Contact your Verifone distributor or service provider.
• If the manual transaction does not work, proceed to Check the Signal
Strength.
Check the Signal Strength
• On-screen signal-strength indicator displays at least one bar to indicate
connectivity to radio network.
• Ensure that the radio has been activated by your service provider.