e280 Installation Guide Verifone Part Number DOC087-603-EN-C, Revision C01
e280 Installation Guide © 2019 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up the e280. Audience Organization This guide is useful for anyone installing an e280 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e280. Chapter 2, Device Setup. Explains how to set up the e280 device. It tells you how to select a location and establish power connection. Chapter 3, Specifications.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the e280 device. The e280 is a secure wireless handheld mobile payment device that allows merchants to process credit card transactions anywhere. The e280 supports a variety of use cases and integrates with Verifone’s estate management solution enabling clients to remotely monitor, manage, and update their device. The e280 also supports Bluetooth BLE and WiFi, and meets PCI 5.X SRED requirements for maximum security.
D EVICE O VERVIEW Features and Benefits Key Features and Benefits • Fast 300 MHz processor to support all your encryption needs. • Embedded 1660 m Ah battery provides • BT 4.2 with BLE, Wi-Fi, and USB-C connectivity options. • PCI 5.X Certified. 300 CTLS transactions over 10.5 hrs. • 3.5" HVGA Color Touchscreen for easy interaction, including PIN entry. • Sleek, modern, design, drop rated to • Small, lightweight dimensions support multiple mobile use cases for maximum flexibility.
D EVICE O VERVIEW Features and Benefits • Security • 512MBMB Flash, 512MBMB SDRAM of memory PCI PED 5.0 approved for PIN-based transactions • SSL protocols • Direct key injection using industry standard HSMs • VeriShield Retain • VeriShield Remote Key • Verifone Secure Data • VeriShield Total Protect • MasterCard TQM • IPP8 functionality plus multiple DUKPT engines • EMV L1 and L2 • ISO7816-3, ISO7816-10, and EMV 4.
D EVICE O VERVIEW Features and Benefits • Main Battery • E280 INSTALLATION GUIDE Non-removable battery pack • Use ID pin of battery to identify different battery source by AIN5_BATT_ID • Nominal capacity/voltage: 1660mAh/3.
CHAPTER 2 Device Setup This chapter describes the device setup procedure. You will learn about: Usage Guidelines • Usage Guidelines • Unpacking the Shipping Carton • Examining e280 Device Features • Examining Connection Port • Using the Battery • Battery Behavior (No Power Pack) • Connecting the Terminal Power Pack • Charging the Battery • Using the Smart Card Reader • Using the Magnetic Card Reader • Using the CTLS Reader Use the following guidelines when using your e280.
D EVICE S ETUP Unpacking the Shipping Carton • Electrical • Considerations • • Unpacking the Shipping Carton Encourage the cardholder to hold the e280 close to avoid others from seeing the information entered. Avoid using this product during electrical storms.
D EVICE S ETUP Examining Connection Port Front Panel The front panel includes the following features: Figure 2 Examining Connection Port e280 Device Features (Front Panel) • A colored capacitive-touch LCD Display • A smart card reader built into the bottom of the device to process smartcard based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader.
D EVICE S ETUP Using the Battery Using the Battery The e280 device uses a single cell Li-ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). Battery Features The following are features of the battery: NOTE Battery Behavior (No Power Pack) • Single Li-ion cell.
D EVICE S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack Connect the e280 device to the provided USB cable and insert the other end into any USB charger head for initial charging. CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device.
D EVICE S ETUP Using the Smart Card Reader • Ensure not to store the device for more than 1 week without charging, else the secondary battery gets discharged in turn reducing the life of the battery. • Disconnecting and unplugging the device power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. • Conserve battery power by turning the e280 device off when not in use.
D EVICE S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card transactions. To Conduct a Debit or 1 Credit card Transaction 2 Position the card with the magnetic stripe facing backwards. To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device and swipe the card from left to right, as shown in the illustration below.
D EVICE S ETUP Using the Barcode The e280 device supports barcode scanner. To scan the barcode, press the first button located on the left side of the device.
CHAPTER 3 Specifications This chapter discusses the power requirements and dimensions of the e280 device. Unit Power • Requirement • Input power rating: 5 V DC, 1 A Temperature • Operating Environment: • External • Dimensions • • Weight • Memory • Charging via USB-C to computer system or you can use any smartphone or tablet USB power adapter.
S PECIFICATIONS Display 20 E280 INSTALLATION GUIDE
CHAPTER 4 Maintenance Maintenance and Cleaning The e280 device has no user-maintainable parts. It can, however, be cleaned. Surface Cleaning To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use cleaner. CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly on the device display.
M AINTENANCE AND C LEANING Additional Safety Information Additional Safety Information The following is additional information for your safety in using this device. WARNING Potentially Explosive Environments When using the device in areas with potential risk of explosion, such as gas stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.
CHAPTER 5 Verifone Service and Support For e280 problems, contact your local Verifone representative or service provider. For e280 product service and repair information: Returning a Device for Service NOTE • USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your Verifone representative Before returning an e280, you must obtain an MRA number.
VERIFONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at https://www.verifone.com/en/us/ contact-us. NOTE • Address the Subject box with to “Verifone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e280 you return to Verifone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e280 successfully. Typical examples of malfunction you may encounter while operating your e280 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance.
TROUBLESHOOTING G UIDELINES Battery Does Not Charge Battery Does Not Charge NOTE Blank Display Transactions Fail to Process The e280 battery must initially receive a full charge to ensure proper operation. • Allow the e280 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge. • Li-ion batteries are not affected by shallow charging.
TROUBLESHOOTING G UIDELINES Transactions Fail to Process E280 INSTALLATION GUIDE 27
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