e315 Installation Guide E L N A I O T F N I E R D E I V NF O C R I V E O I S N 1 . A VeriFone Part Number DOC087-043-EN-A, Revision A.
e315 Installation Guide © 2013 VeriFone, Inc. All rights reserved. No part of the con tents of this document may be reproduced or transmitte d in any form witho ut the written permission of VeriFone, Inc. The information contained in this d ocument is su bject to chan ge without notice. Although VeriFone has attempted to ensu re the accuracy of the contents of this document, this document may include errors or omissions.
CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . .
C ONTENTS C H AP T ER 5 VeriFone Service Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PREFACE This guide is your primary source of information for setting up the e315. Audience Organization This guide is useful for anyone installing a e315 device. Basic descriptions of the device features are also provided. This guide is organized as follows: Chapter 1, Device Overview. Provides an overview of the e315. E L N A I O T F N I E R D E I V NF O Chapter 2, Device Setup. Explains how to set up and install an iPod 5 or iPhone 5 into the e315.
P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis.
CHAPTER 1 Device Overview This chapter provides a brief description of the e315, the smallest micro-merchant and convenience retailing mobile payment solution in the industry. This payment solution seamlessly blends the industry standard, secure Vx operating system and Trident hardware architecture with the Apple OS allowing for an endless variety of vertical applications and secure payment combinations to suit today’s dynamic and innovative retailing needs.
D EVICE O VERVIEW Features and Benefits Features at a glance • 400 MHz ARM11 processor delivers • Offers unsurpassed performance on • Multi-application operating • Backward compatibility with VeriFone • Advanced memory architecture to • Multiple connectivity and power and usability in a convenient “hand-over” design environment meet tomorrow’s needs with support for 160 MB standard EMV smart card transactions VX solutions and the flexible Apple OS helps reduce development cost and time to market c
D EVICE O VERVIEW Features and Benefits Performance and • Durability • Powerful 400-mHz ARM11 processing completes transactions in seconds. High-capacity lithium-ion polymer battery can rapidly charge and offer 10+ hours of PIN pad and host device power. • Standard micro-USB port allows for convenient product charging, or optional full-featured Gang Charging base allows for multiple units to charge at once. • Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage.
D EVICE O VERVIEW Features and Benefits E L N A I O T F N I E R D E I V NF O C R 10 E315 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 2 Device Setup This chapter describes the device setup procedure.
D EVICE S ETUP Selecting a Location Selecting a Location Use the following guidelines when selecting a location for your e315. To select a location • Select a location convenient for both merchant and cardholder. • Select a location that is far from heavy metal objects. • Select a location near a power outlet. WARNING For safety, do not string cables or cords across a walkway.
D EVICE S ETUP Unpacking the Shipping Carton Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e315 is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 shipping carton Remove and inspect the following items: • e315 unit • USB to micro-USB cable 2 Remove all plastic wrapping from the unit and other components. 3 Remove the clear protective film from the unit.
D EVICE S ETUP Examining Device Features Front View • The front panel includes the following features: E L N A I O T F N I E R D E I V NF O Figure 2 C NOTE 14 E315 INSTALLATION GUIDE e315 Device Features • An MSAM (Micromodule-Size Security Access Module) compartment, to support stored-value card programs or other merchant card requirements. • A Micro-USB port is located on the side for data connection and power charging.
D EVICE S ETUP Examining Device Features Back View The back panel includes the following features: E L N A I O T F N I E R D E I V NF O Figure 3 C e315 Device Features (Back View) • A 128 x 32 pixel monochrome LCD display • Two types of keys on the capacitive touch keypad: a A 15-key keypad N 6 . A b Three color-coded function keys below the keypad CAUTION I V E O I S Do NOT paste anything on the keypad surface to avoid malfunction.
D EVICE S ETUP Installing/Removing an iPod/iPhone into the e315 Installing/ Removing an iPod/iPhone into the e315 You need to install an iPod 5 or an iPhone 5 device into the e315 to perform any payment transaction. You can also install an iPod 5 or an iPhone 5 device into the e315 to synchronize data and download applications. To install an iPod/ 1 iPhone into the e315 Hold and secure the e315 with the PIN pad facing down.
D EVICE S ETUP Installing/Replacing MSAM Cards Installing/ Replacing MSAM Cards When you first receive your e315, you may need to install an MSAM card or you may need to replace old cards. CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. NOTE Not all applications require the use of an MSAM card.
D EVICE S ETUP Connecting the e315 to a Power Source Connecting the e315 to a Power Source NOTE Plug the wall-mount charger to an external power source and connect it to the e315 to charge the device. It is recommended to charge the e315 device for 8 hours before initial use. Do not insert the iPod/iPhone during charging. The device operates in normal mode during startup or when in use. The device enters power saving mode when it has been idle for more than 60 seconds.
D EVICE S ETUP Connecting the e315 to a Host Computer via Micro-USB Connecting the e315 to a Host Computer via Micro-USB Connect the iPod 5 or the iPhone 5 device to a host computer to synchronize handset data and charge the e315. USB bus power is used to charge both the iPod 5 or the iPhone 5 device and the e315. When the micro-USB cable is plugged into the device, the e315 will be charged completely before the iPod/iPhone is charged.
D EVICE S ETUP Using a Smart Card to Conduct Transactions Using a Smart Card to Conduct Transactions The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. E L N A I O T F N I E R D E I V NF O Figure 9 To conduct a smart 1 card transaction Inserting a Smart Card Position the smart card with the contacts facing the iPod 5 or the iPhone 5 device.
D EVICE S ETUP Using the Magnetic Stripe Reader Using the Magnetic Stripe Reader The e315 supports credit and debit card transactions. The magnetic stripe reader is located on the right side of the e315. E L N A I O T F N I E R D E I V NF O Figure 10 To conduct a credit/ 1 debit card transaction Using Magnetic Stripe Card Position the magnetic card with the stripe in the card reader and facing inward, toward the keypad.
D EVICE S ETUP Using the Barcode Reader Using the Barcode Reader To use the barcode reader, press the Action buttons (see Figure 2 and Figure 3). Figure 12 Using the Barcode Reader E L N A I O T F N I E R D E I V NF O NOTE When activated, do not point the barcode reader directly at a person to avoid unnecessary harm or injury. C R 22 E315 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the e315 device.
S PECIFICATIONS External Dimensions E L N A I O T F N I E R D E I V NF O C R 24 E315 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 4 Maintenance The e315 device has no user-maintainable parts. Cleaning the Device To clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. E L N A I O T F N I E R D E I V NF O CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or device display.
M AINTENANCE Smart Card Reader E L N A I O T F N I E R D E I V NF O C R 26 E315 INSTALLATION GUIDE I V E O I S N 6 .
CHAPTER 5 VeriFone Service and Support For e315 problems, contact your local VeriFone representative or service provider. For e315 product service and repair information: • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time E L N A I O T F N I E R D E I V NF O • Returning a Device for Service NOTE International – Contact your VeriFone representative Before returning a e315, you must obtain an MRA number.
VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each e315 you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned.
CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your e315 successfully. Typical examples of malfunction you may encounter while operating your e315 and steps you can take to resolve them are listed in this chapter.
TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the e315 display screen does not show correct or clearly readable information: • Check device power connection. • Remove and reapply power to the device. To do this, press and hold the power/reset button. • Check if the iPod/iPhone is properly installed. • If the problem persists, contact your local VeriFone service provider. Keypad Does If the keypad does not respond properly: Not Respond • Check the device display.
TROUBLESHOOTING G UIDELINES Transactions Fail To Process E L N A I O T F N I E R D E I V NF O C R I V E O I S N 6 .
VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com e315 Installation Guide VeriFone Part Number DOC087-043-EN-A, Revision A.
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Radiation Exposure Statement: This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
