User's Manual

TROUBLESHOOTING GUIDELINES
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30 E315 INSTALLATION GUIDE
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When the e315 display screen does not show correct or clearly readable
information:
• Check device power connection.
• Remove and reapply power to the device. To do this, press and hold the
power/reset button.
• Check if the iPod/iPhone is properly installed.
• If the problem persists, contact your local VeriFone service provider.
Keypad Does
Not Respond
If the keypad does not respond properly:
• Check the device display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in Transactions Fail To
Process.
• Check if the iPod/iPhone is properly installed.
• If the problem persists, contact your local VeriFone representative.
Transactions
Fail To Process
There are several reasons why the device may not be processing transactions.
Use the following steps to troubleshoot failures.
Check the Magnetic Card Reader
• Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
• Ensure that you are swiping cards properly. With the e315 card reader, the
black magnetic stripe on the card should face down and inward, toward the
iPod/iPhone and must be inserted from the top of the device (see Figure 10).
Check the Smart Card Reader
• Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
• Ensure that the card is inserted correctly and that the card is not removed
prematurely.
• Ensure the MSAM cards are properly inserted (see Installing/Replacing
MSAM Cards).
• Contact your VeriFone distributor or service provider.
CAUTION
Do NOT paste anything on the keypad surface to avoid malfunction.